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Written question asked by Luke Evans (Conservative) on Monday, 13 July 2026, in the House of Commons. It was due for an answer on Wednesday, 15 July 2026. It was answered by Torsten Bell (Labour) on Monday, 20 July 2026 on behalf of the Department for Work and Pensions.


Department for Work and Pensions: Internet

Question

To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential merits of expanding online chat facilities as a means for pensioners to raise pension-related queries with the DWP.

Answer

DWP continually reviews how customers access its services and is committed to providing a range of communication channels that meet differing customer needs and preferences.


Secondary information

Type
Written question
Reference
18147
Session
2026-27
Subjects
Department for Work and Pensions Internet Pensioners
Link
View this Written question on www.parliament.uk