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Written question asked by James Naish (Labour) on Friday, 28 August 2026, in the House of Commons. It was due for an answer on Wednesday, 2 September 2026. It was answered by Andrew Western (Labour) on Tuesday, 8 September 2026 on behalf of the Department for Work and Pensions.

Jobcentres: Advisory Services

Question

To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential merits of allowing jobseekers who are not in receipt of benefits to access employment advice and support from Jobcentres; and whether he plans to change the rules in this area.

Answer

This government recognises that a fundamental change in how employment support is designed and delivered is required to help more people to find, stay and progress in work, including those not receiving benefits.

The core Jobcentre Plus offer is primarily designed to support individuals who are expected to be searching or preparing for work as part of their benefit-related conditions, providing Work Coach support and helping claimants prepare for, find and move into work or better work. Beyond the core offer, Jobcentre services can vary locally, with service leaders having flexibility to extend additional support where resources allow and where this reflects local labour market needs.

In addition, the expansion of Youth Hubs to more than 360 locations across Great Britain will ensure that every young person aged 16 – 24 years old- including those not receiving benefits - can access opportunities and comprehensive support in their local area. A core service blueprint will guarantee high-quality, holistic support, including mental health, housing, essential and vocational skills, and employer engagement at every Youth Hub.

As part of our Jobs and Careers Service, we have launched digital tools, known as the Work Hub, designed to help everyone access online support, including an online AI work assistant, CV builder and a new job search tool. We are also expanding community-based employment and careers support through Jobcentre vans and delivering employment support in libraries, GP surgeries and local authority buildings, which are accessible to everyone.

Secondary information

Type
Written question
Reference
22268
Session
2026-27
Subjects
Advisory services Jobcentres
Link
View this Written question on www.parliament.uk