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Written question asked by Joshua Reynolds (Liberal Democrat) on Friday, 28 August 2026, in the House of Commons. It was due for an answer on Wednesday, 2 September 2026. It was answered by Stephanie Peacock (Labour) on Wednesday, 23 September 2026 on behalf of the Department for Digital, Culture, Media and Sport.

Government Departments: Communication

Question

To ask the Secretary of State for Digital, Culture, Media and Sport, whether she is taking steps to ensure that people can access government services through direct contact with a person, rather than solely through digital channels.

Answer

Point 5 of the Government Service Standard makes clear that all services delivered by central government must be accessible and designed so that everyone can use them.

Departments are expected to ensure that well-supported offline routes, such as telephone, paper and face-to-face support is available to those who need it. This is known as assisted digital support - guidance for designing assisted digital support is set out in the Government Service Manual.

Secondary information

Type
Written question
Reference
25213
Session
2026-27
Transferred
Yes
Subjects
Communication Government departments
Link
View this Written question on www.parliament.uk