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Written question asked by Helen Maguire (Liberal Democrat) on Monday, 18 May 2026, in the House of Commons. It was due for an answer on Wednesday, 20 May 2026. It was answered by Sharon Hodgson (Labour) on Tuesday, 2 June 2026 on behalf of the Department of Health and Social Care.


Vaccination: Medical Records

Question

To ask the Secretary of State for Health and Social Care, how many (a) complaints and (b) reports NHS England has received regarding (i) missing and (ii) incomplete vaccination histories on the NHS App in the last three years.

Answer

In line with our commitment in the 10-Year Health Plan, we are continuing to develop a dedicated ‘My Vaccines’ tool in the NHS App. This will provide people with their and their children’s personal vaccination history and eligibility as well as the ability to book services and to receive reminder notifications in one place. In December 2025, we commenced a private beta of My Vaccines for the RSV vaccination programme which includes over 300,000 users. Moving forward, the ambition is for ‘My Vaccines’ users to have access to information for all NHS vaccinations, including children’s vaccination programmes. Vaccination records are or will only be shown in the NHS App when they are recorded in the general practice (GP) record and the GP has enabled both detailed record sharing and proxy access.

School Aged Immunisation Service (SAIS) providers are the data controllers for SAIS vaccination records. Therefore, neither the Department nor NHS England currently assess the adequacy of SAIS vaccination records that flow to the GP record, and therefore potentially into the NHS App. With the expansion of the Manage a Vaccination In School (MAVIS) digital tool across SAIS providers, we are improving the accuracy and quality of SAIS vaccination records. For ‘My Vaccines’ in the NHS App, NHS England has received zero complaints and 110 enquiries. From those we have had two reported issues regarding missing or incomplete vaccination records. Vaccination Digital Services did not hold information centrally prior to the development of My Vaccines.

For school-age immunisation providers using the MAVIS system, all vaccinations are automatically sent to GP records overnight, including human papilloma virus (HPV), MenACWY protecting against meningococcal strains, Td/IPV protecting against tetanus, diphtheria and polio, school-age flu, and catch-up doses to protect against measles, mumps and rubella. For providers not using MAVIS, HPV and school-age flu vaccinations are sent to GP records via NHS England. The service level agreement for reporting to GPs is 48 hours for both school aged flu and HPV.

As My Vaccines is only at private beta stage for the RSV vaccination programme as described above, the proportion of school-age vaccinations visible in the NHS App will be limited for the time being until My Vaccines is rolled out more fully.


Secondary information

Type
Written question
Reference
2616
Session
2026-27
Grouped for answer
Yes
Subjects
Software NHS Medical records Vaccination
Contains statistics
Yes
Link
View this Written question on www.parliament.uk