Written question asked by Darren Paffey (Labour) on Wednesday, 9 September 2026, in the House of Commons. It was due for an answer on Friday, 11 September 2026. It was answered by Stephen Timms (Labour) on Thursday, 17 September 2026 on behalf of the Department for Work and Pensions.

Personal Independence Payment

Question: To ask the Secretary of State for Work and Pensions, what the timeline is for expanding the digital application option for Personal Independence Payment to all eligible claimants.

Answer: Through the Health Transformation Programme, we are expanding digital services for Personal Independence Payment customers. Over 90% of those making new PIP applications can now submit their health information online after starting their claim by phone. This is benefitting customers by removing postage times and increasing accessibility. We are continuing to extend this option to all customers and, by the end of the Programme, customers will be able to view application progress and report a change of circumstances online, reducing their need to call the enquiry line.

Secondary information