Written question asked by Calum Miller (Liberal Democrat) on Wednesday, 10 June 2026, in the House of Commons. It was due for an answer on Wednesday, 17 June 2026 (named day). It was answered by Andrew Western (Labour) on Monday, 22 June 2026 on behalf of the Department for Work and Pensions.
Independent Case Examiner: Standards
- Question
-
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to reduce waiting times for complaints reviewed by the Independent Case Examiner.
- Answer
-
The Independent Case Examiner office regularly reviews its processes and operating model to improve productivity and reduce the length of time investigations take to be concluded, without compromising quality.
Most recently it has revamped how it triages cases to make the service as efficient as possible. This activity, coupled with additional recruitment, will support the reduction of waiting times.
Secondary information
- Type
- Written question
- Reference
- 8966
- Session
- 2026-27
- Subjects
- Complaints Standards Independent Case Examiner
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2026-06-22 17:53:19 +0100
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2026-27/8966
- In Indexing
- http://indexing.parliament.uk/Content/Edit/1?uri=http://data.parliament.uk/writtenparliamentaryquestion/commons/2026-27/8966
- In Solr
- https://search.parliament.uk/claw/solr/?id=http://data.parliament.uk/writtenparliamentaryquestion/commons/2026-27/8966