Written question asked by Baroness Deech (Crossbench) on Friday, 26 September 2014, in the House of Lords. It was due for an answer on Friday, 10 October 2014. It was answered by Baroness Kramer (Liberal Democrat) on Monday, 13 October 2014 on behalf of the Department for Transport.

Reading Station

Question: To ask Her Majesty’s Government what assessment they have made of the provision of information to passengers at Reading Station following its redevelopment by Network Rail and, in particular (1) the provision of large printed timetables, (2) the visibility of platform number signs on the platforms, (3) the visibility and positioning of indicator screens, (4) the detailing of intermediate stations on concourse indicator screens and (5) the presence of staff to provide information to passengers.

Answer: All investment works undertaken by Network Rail to enhance or renew the national rail network are delivered to required standards that are included within the Governance for Railway Investment Projects (GRIP) process. As part of the multi-million pound investment in upgrading and improving the Great Western Route, including Reading Station, Network Rail undertook an extensive GRIP process including detailed multi discipline and ergonomic design assessments balancing a wide range of factors including safety, performance, passenger information, weather protection, passenger facilities, accessibility and compliance with all relevant standards to reach the optimal design.

Secondary information