Written question asked by Lord Mendelsohn (Labour) on Wednesday, 19 June 2019, in the House of Lords. It was due for an answer on Wednesday, 3 July 2019. It was answered by Lord Ashton of Hyde (Conservative) on Wednesday, 3 July 2019 on behalf of the Department for Digital, Culture, Media and Sport.

Telecommunications: Compensation

Question: To ask Her Majesty's Government how much automatic compensation has been paid to broadband and home phone customers by members of Ofcom’s voluntary code of practice since that code came into force in April.

Answer: In March 2017, Ofcom consulted on an automatic compensation scheme for fixed broadband and landline consumers. Following the consultation, providers serving 90% of these consumers agreed to introduce a voluntary automatic compensation scheme, which came into effect from 1 April 2019. The scheme compensates consumers for delayed repairs following a loss of service, missed repairs or appointments, and delays to the start of a new service. Ofcom plans to review the scheme, including the amount of compensation paid out by providers, next year.

Secondary information

Type: Written question
Reference: HL16510
Session: 2017-19
Related items: Telecommunications: Compensation
Friday, 19 July 2019
Written questions
House of Lords; Telecommunications: Compensation
Friday, 19 July 2019
Written questions
House of Lords; Telecommunications: Compensation
Friday, 19 July 2019
Written questions
House of Lords
Subjects: Compensation Codes of practice Telecommunications
Contains statistics: Yes
Link: View this Written question on www.parliament.uk