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Written question asked by Lord Bradshaw (Liberal Democrat) on Monday, 30 September 2019, in the House of Lords. It was due for an answer on Monday, 14 October 2019. It was answered by Baroness Vere of Norbiton (Conservative) on Tuesday, 8 October 2019 on behalf of the Department for Transport.


East Midlands Railway: Standards

Question

To ask Her Majesty's Government what are the contractual requirements between East Midlands Railway and the Department for Transport for the operational performance of that line; and who is responsible for measuring that performance.

Answer

The franchise agreement sets out operational performance benchmarks for Cancellations, Delay Minutes and Short Formations. Network Rail monitors and measures the operational performance of the railways and the Train Operator will provide these numbers to the Department for Transport to monitor their performance against the benchmarks.

The East Midlands Railway franchise agreement, which contains the franchise specific benchmarks, will be published on the gov.uk website in due course.


Secondary information

Type
Written question
Reference
HL17901
Session
2017-19
Subjects
Contracts Standards East Midlands Railway
Link
View this Written question on www.parliament.uk