Written question asked by Lord Kennedy of Southwark (Labour) on Friday, 15 December 2017, in the House of Lords. It was due for an answer on Wednesday, 3 January 2018. It was answered by Lord Bourne of Aberystwyth (Conservative) on Friday, 5 January 2018 on behalf of the Department for Communities and Local Government.

Leasehold Advisory Service

Question: To ask Her Majesty's Government how many people the leasehold advisory service has advised in the last two years.

Answer

The number of people served by LEASE in 2016-17 and 2015-16 is as follows:

	2016-17	2015-16	Total
Total website Visits	1,429,446	1,166,695	2,596,141
Advice enquiry contacts by traditional channels, i.e. telephone, writing and in person*	16,819	20,844	37,663
Total enquiries	23,679	30,588	54,267

*This is actual customers. Total enquiries reflect total contacts i.e. a customer may come to us through more than one channel.

Secondary information