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Written question asked by Lord Naseby (Conservative) on Tuesday, 15 October 2019, in the House of Lords. It was due for an answer on Tuesday, 29 October 2019. It was answered by Baroness Stedman-Scott (Conservative) on Monday, 21 October 2019 on behalf of the Department for Work and Pensions.


State Retirement Pensions: Post Offices

Question

To ask Her Majesty's Government how pensioners who do not have a bank account will receive their pension when the contract with the Post Office expires in 2021.

Answer

The Department’s contract with Post Office Limited for the Post Office Card Account is due to end November 2021. Plans are underway for a replacement service.

The replacement service will ensure that customers who remain unable to open or manage a standard bank account, are provided with a payment mechanism to receive their payment of pension or benefit from Department, over the counter, in their local area. Commercial arrangements are underway, to invite potential suppliers to tender for the contract, via competitive tender later this year.


Secondary information

Type
Written question
Reference
HL121
Session
2019-19
Subjects
Post offices State retirement pensions
Link
View this Written question on www.parliament.uk