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Electrical Goods: Sales

Answer

Businesses have a legal duty to notify market surveillance authorities where they have identified a safety issue with a product they have placed on the market, including online. To support the best use of this information, in 2019, the Office for Product Safety and Standards (OPSS) launched the UK’s Product Safety Database. The database allows authorities to access and exchange data securely and effectively to ensure swift and appropriate action can be taken to protect consumers. If consumers have a concern about the safety of a product, or other consumer concerns relating to quality or faults, they can contact Citizens Advice in England and Wales, Advice Direct Scotland or Consumer Advice Service. They will refer suspected breaches of consumer law on to Trading Standards for enforcement action where appropriate.

In order to further support consumers, OPSS publishes alerts on GOV.UK about unsafe products and recalls using information from the database. This includes regular Product Safety Reports. These contain information about individual products, including electrical products, that have been investigated and found to present a risk to the health and safety of consumers. Reports include details about the product, photos of the product, the risks it presents (such as electrical shock), the details of distributor and/or manufacturer, whether it was sold on an online marketplace, details of non-compliance, and the corrective actions taken by businesses.

OPSS does not currently record information regarding electric shocks, or other injuries such as burns, caused by electrical items purchased online. However, OPSS is currently trialling information sharing with some NHS hospitals and continues to examine how we can make the best use of available data.

In relation to counterfeit goods, the Government works with industry and enforcement agencies on a range of initiatives. The Intellectual Property Office collects intelligence on counterfeit items and works in partnership with Trading Standards, law enforcement, and industry groups to reduce the sale of counterfeit goods on e-commerce stores and via links from social media channels such as Facebook and Instagram.

Secondary information

Type

Written question

Reference

HL7058

Session

2021-22

Grouped for answer

Yes

Subjects

Electrical goods Injuries Internet Sales

Link

View this Written question on www.parliament.uk