Written question asked by Baroness Altmann (Conservative) on Monday, 23 May 2022, in the House of Lords. It was due for an answer on Wednesday, 8 June 2022. It was answered by Baroness Stedman-Scott (Conservative) on Tuesday, 7 June 2022 on behalf of the Department for Work and Pensions.

Pension Wise: Telephone Services

Question: To ask Her Majesty's Government how many people had appointments with the PensionWise helpline in each calendar quarter in (1) 2018, (2) 2019, (3) 2020, (4) 2021, and (5) 2022.

Answer

The information requested is available on the MoneyHelper pension take up data dashboard, where it is published quarterly by financial year. It is provided quarterly by calendar year below:

Calendar Year	QUARTER	Telephone Appts Attended	Face to Face Appts Attended	TOTAL
2018	Q2*	6,087	15,717	21,804
2018	Q3	7,035	17,085	24,120
2018	Q4	7,955	17,791	25,746
2019	Q1	9,432	20,641	30,073
2019	Q2	11,344	21,038	32,382
2019	Q3	13,051	21,363	34,414
2019	Q4	12,385	17,437	29,822
2020	Q1	13,477	21,581	35,058
2020	Q2	23,821	0	23,821
2020	Q3	27,363	0	27,363
2020	Q4	27,058	1	27,059
2021	Q1	34,783	1	34,784
2021	Q2	32,727	0	32,727
2021	Q3	29,061	0	29,061
2021	Q4	21,270	0	21,270
2022	Q1	31,620	0	31,620

*Q1 data from 2018 is not available

Secondary information

Type: Written question
Reference: HL389
Session: 2022-23
Subjects: Telephone services Pension Wise
Contains statistics: Yes
Link: View this Written question on www.parliament.uk

Pension Wise: Telephone Services

Secondary information

Librarians' tools