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Written question asked by Lord Bradshaw (Liberal Democrat) on Thursday, 22 February 2024, in the House of Lords. It was due for an answer on Thursday, 7 March 2024. It was answered by Lord Davies of Gower (Conservative) on Wednesday, 6 March 2024 on behalf of the Department for Transport.


Railways: Compensation

Question

To ask His Majesty's Government what steps they are taking to improve the performance of train operators to reduce the amount of money being paid under the Delay Repay scheme.

Answer

The Department monitors performance on the rail network closely and holds industry to account, reviewing performance on a weekly basis and holding regular high-level meetings with both Network Rail and representatives from the train operators.

The Department has been clear that industry needs to make significant improvements to deliver the punctual, reliable services that passengers deserve and in doing so, reduce the need for passengers to claim under the Delay Repay scheme.


Secondary information

Type
Written question
Reference
HL2702
Session
2023-24
Related items
Railways: Compensation
Monday, 25 March 2024
Written questions
House of Lords
Subjects
Compensation Railways Standards
Link
View this Written question on www.parliament.uk