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Written question asked by Lord Marlesford (Conservative) on Monday, 14 October 2024, in the House of Lords. It was due for an answer on Monday, 28 October 2024. It was answered by Baroness Sherlock (Labour) on Wednesday, 23 October 2024 on behalf of the Department for Work and Pensions.

Winter Fuel Payment: Correspondence and Email

Question

To ask His Majesty's Government whether they plan to provide an address for pensioners who would like assistance with the cost of winter fuel to ask for advice.

Answer

The Department is committed to assisting customers with advice on Winter Fuel payments and the best way to seek advice is by contacting the Winter Fuel payment centre helpline on:

Telephone - 0800 731 0160; or

Textphone - contact Relay UK on 18001 then 0800 731 0160

Customers can also use the British Sign Language (BSL) video relay service to contact the department.

Customers may also contact the Winter Fuel payment centre through Gov.uk.

https://secure.dwp.gov.uk/contact-winter-fuel-payments-centre/contact-form

For those customers who wish to write to the department, the postal address is:

Winter Fuel Payment Centre
Mail Handling Site A
Wolverhampton
WV98 1LR

Secondary information

Type
Written question
Reference
HL1561
Session
2024-26
Subjects
Correspondence Email Winter fuel payment
Link
View this Written question on www.parliament.uk