Written question asked by Baroness Gohir (Crossbench) on Monday, 2 June 2025, in the House of Lords. It was due for an answer on Monday, 16 June 2025. It was answered by Baroness Jones of Whitchurch (Labour) on Monday, 16 June 2025 on behalf of the Department for Business and Trade.

ACAS: Telephone Services

Question: To ask His Majesty's Government how many calls the ACAS helpline received in each year between 2016 and 2024; of those, how many and what percentage of calls were about religion and belief; and how many and what percentage of calls were received from those who identified as Muslim.

Answer

Between the years 2016 and 2024, the Acas helpline received the following numbers of calls. Acas’ data on calls is not broken down into different religions and beliefs.

Year	Number of calls	Calls related to religion and beliefs	Percentage of helpline calls on religion and beliefs.
2016	960,400	1,262	0.13%
2017	776,400	977	0.13%
2018	710,000	843	0.12%
2019	784,000	1,084	0.14%
2020	750,100	805	0.11%
2021	662,200	1,002	0.15%
2022	640,200	1,009	0.16%
2023	621,500	1,121	0.18%
2024	569,300	1,179	0.21%

Secondary information

Type: Written question
Reference: HL7930
Session: 2024-26
Subjects: ACAS Muslims Religion Telephone services
Contains statistics: Yes
Link: View this Written question on www.parliament.uk

ACAS: Telephone Services

Secondary information

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