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Written question asked by Lord Kamall (Conservative) on Monday, 16 March 2026, in the House of Lords. It was due for an answer on Monday, 30 March 2026. It was answered by Baroness Lloyd of Effra (Labour) on Tuesday, 31 March 2026 on behalf of the Department for Science, Innovation and Technology.

Electronic Government

Question

To ask His Majesty's Government how many active users the GOV.UK App has, as of the most recent date for which data exists; what targets they have set for user growth in 2026-27; and what assessment they have made of the digital skills support required to increase uptake among digitally excluded groups.

Answer

As of 16 March 2026, the GOV.UK App has an estimated total of over 230,000 active users. Analytics tracking captures only those who opt in, so this figure is higher than the number of users providing consent. To date, approximately 135,000 users have consented to analytics tracking, averaging around 23,000 consented users per month.

While the Government has not set formal numerical targets for 2026–27, the strategic aim is to drive sustained growth by making the GOV.UK App the most convenient and trusted way for people to access government services. Growth is expected as new features and services are introduced, alongside improvements in personalisation and ongoing focus on user needs, in line with the Government Digital Service’s roadmap for modern digital government.

The Government is also committed to addressing digital exclusion. The GOV.UK App has been designed to be simple and accessible, informed by user research conducted during its public beta and in line with GOV.UK accessibility standards. Alongside this, the Government will continue to assess the digital skills support needed, including understanding barriers faced by digitally excluded groups and working with departments, local authorities and delivery partners to provide assisted digital support and signposting to digital skills training. Services will continue to be available through multiple channels, ensuring that those who are unable to use digital services can still access government support.

Secondary information

Type
Written question
Reference
HL15598
Session
2024-26
Subjects
Access Disadvantaged Software Digital technology Electronic government
Contains statistics
Yes
Link
View this Written question on www.parliament.uk