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Written question asked by Baroness Owen of Alderley Edge (Conservative) on Tuesday, 14 July 2026, in the House of Lords. It was due for an answer on Tuesday, 28 July 2026. It was answered by Baroness Lloyd of Effra (Labour) on Thursday, 30 July 2026 on behalf of the Department for Digital, Culture, Media and Sport.


Internet: Compensation

Question

To ask His Majesty's Government what plans, if any, they have to introduce an individual right of redress against online platforms.

Answer

The Online Safety Act contains strong user redress provisions. Complaints procedures must be accessible, easy to use and transparent, and providers must take appropriate action. Ofcom is able to use its enforcement powers in cases of non-compliance by platforms.

The Act requires Ofcom to review the effectiveness of these provisions within two years of their full implementation. With new duties coming into effect for Category 1 services next year, we expect the report to be completed in 2029.


Secondary information

Type
Written question
Reference
HL2097
Session
2026-27
Registered interest declared
Yes
Subjects
Compensation Internet
Link
View this Written question on www.parliament.uk