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Personal Independence Payment: Advisory Services

Answer

"Relevant partners" refers to charities and organisations with expertise in disability benefits, welfare rights and claimant support, such as Citizens Advice.

As part of keeping this area under review, the Department will continue to consider evidence about the activity of commercial providers and any poor practice, including where this may affect the quality or reliability of evidence submitted in support of Personal Independence Payment (PIP) claims.

Healthcare Professionals (HPs) and Case Managers are required to undertake a detailed review of all available evidence as part of the assessment and decision-making process and to assess the consistency, relevance and sufficiency of the information provided in support of a claim.

The PIP Assessment Guide requires HPs to consider any inconsistencies in the evidence available, determine whether further supporting evidence is required, and record the rationale for the conclusions reached. Where appropriate, HPs may seek additional evidence from professionals involved in the claimant’s care, including GPs, hospital clinicians and other relevant practitioners, to help inform their advice to DWP.

DWP is focussed on preventing fraud and error from entering the system and has robust detect and correct capabilities in place to address inaccurate payments at the earliest opportunity.

Secondary information

Type

Written question

Reference

HL2259

Session

2026-27

Related items

Personal Independence Payment: Advisory Services
Tuesday, 30 June 2026
Written questions
House of Lords

Personal Independence Payment: Advisory Services
Tuesday, 30 June 2026
Written questions
House of Lords

Grouped for answer

Yes

Subjects

Advisory services Training Personal independence payment

Link

View this Written question on www.parliament.uk