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Written question asked by Lord Kamall (Conservative) on Monday, 1 June 2026, in the House of Lords. It was due for an answer on Monday, 15 June 2026. It was answered by Baroness Merron (Labour) on Tuesday, 30 June 2026 on behalf of the Department of Health and Social Care.

Primary Care

Question

To ask His Majesty's Government what the expected timeline for implementing the commitment in the 10-Year Health Plan to provide self-care support and guidance via the NHS App is; and how they will report the impact of this commitment.

Answer

We are planning for the delivery of self-care support and guidance via the NHS App to be implemented on a phased basis over the lifetime of the 10-Year Health Plan, and will be piloting artificial intelligence triage into self-care support and guidance via the NHS App in 2027.

Initial capabilities, namely providing trusted health information, symptom guidance, and signposting to appropriate services, will continue to be expanded in the near term, with further enhancements introduced over time. These will include more personalised advice, improved integration with local services, and support for prevention and long-term condition management. The aim for the NHS App is to be routinely used front door for self-care and early intervention during the early years of the Plan.

The Government will monitor the impact of this commitment through a combination of usage metrics, patient outcomes, service impact, and equity of access. Progress will be reported through existing National Health Service performance reporting mechanisms and updates on delivery of the 10-Year Health Plan and Medium Term Planning Framework.

Secondary information

Type
Written question
Reference
HL481
Session
2026-27
Subjects
Software NHS Primary care
Link
View this Written question on www.parliament.uk