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FCO Services

FCO Services operates as a trading fund of the FCO. I have set the following performance targets for 2016-2017:

1. An in-year surplus before interest, tax and dividend
2. A return on capital employed of at least 7% (weighted average)
3. A Productivity ratio of at least 80%, measuring Actual Billable hours v Available Billable hours
4. To deliver the efficiency savings of £12.1m as reported over the Corporate Plan period
5. A customer satisfaction result of at least 80%
6. To provide an annual discretionary dividend to the FCO of at least £1.5m
7. An overall improvement of 2% on the average 2015 index Your Say score for My Manager. Target 2016-17 = 65%

FCO Services will report to Parliament on its success against these targets through its Annual Report for 2016-2017.