Written question asked by David Crausby (Labour) on Thursday, 3 April 2014, in the House of Commons. It was due for an answer on Monday, 7 April 2014. It was answered by Esther McVey (Conservative) on Thursday, 10 April 2014 on behalf of the Department for Work and Pensions.
Jobcentre Plus: Bolton
- Question
-
To ask the Secretary of State for Work and Pensions how many complaints about (a) staff behaviour, (b) contested sanction decisions and (c) telephone line waiting times have been made against Bolton Jobcentre Plus offices in each year since 2010.
- Answer
-
Until July 2012, when a new process for handling and recording customer feedback was introduced, complaints were not formally categorised. It has therefore not been possible to accurately identify
the requested data prior to that date. In addition, contested sanction decisions are subject to the appeals and reconsideration process and are not categorised as complaints. The information we are able to provide for Bolton Jobcentre is as follows:
Period
Staff behaviour
Telephone line waiting times
1 July 2012 to 31 December 2012
5
0
1 January 2013 to 31 December 2013
20
0
1 January 2014 to 1 March 2014
12
0
Secondary information
- Type
- Written question
- Reference
- 579 cc319-320W; 195040
- Session
- 2013-14
- Subjects
- Complaints Jobcentres Bolton
- Contains statistics
- Yes
- Link
- View this Written question on www.publications.parliament.uk
Librarians' tools
- Timestamp
- 2025-05-03 10:19:09 +0100
- URI
- http://hansard.intranet.data.parliament.uk/Commons/2014-04-10/14041098001081
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