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Written question asked by Mark Tami (Labour) on Thursday, 8 May 2014, in the House of Commons. It was due for an answer on Monday, 12 May 2014. It was answered by Esther McVey (Conservative) on Tuesday, 13 May 2014 on behalf of the Department for Work and Pensions.


Jobcentre Plus

Question

To ask the Secretary of State for Work and Pensions what steps his Department takes to ensure that a claimant suffers no financial hardship as a result of paperwork lost by a jobcentre.

Answer

In the event of maladministration, the Department provides for a special payment scheme. The scheme is designed to allow us to restore the claimant to the financial position they would have been in, had there been no maladministration. Information about the scheme can be found on gov.uk


Secondary information

Type
Written question
Reference
198186; 580 c526W
Session
2013-14
Subjects
Administration Jobcentres
Link
View this Written question on www.publications.parliament.uk