Oral question asked in the House of Commons, by Charles Hendry (Conservative). It was answered on Monday, 1 September 2014 on behalf of the Department for Work and Pensions.

Personal Independence Payment

Question: A constituent has contacted me to tell me that when he turned up for his assessment he was told that it had been cancelled because there were too many people waiting, so he was sent home. He then missed two further appointments, arguably through no fault of his own, and has now been refused a further assessment. Will the Minister intervene to ensure that, as the first one was cancelled through no fault of his own and was a result of a mistake by the assessors, a new assessment can be booked for him as soon as possible?

Answer: Clearly, I do not know the facts of the case. If my hon. Friend contacts my office after questions, I will of course consider it and see what we can do to ensure that his constituent gets an assessment and that if he is entitled to the benefit, he can receive it.

Secondary information