Oral question asked in the House of Lords, by Baroness O'Cathain (Conservative). It was answered on Tuesday, 12 December 2017.

Railways: Fares

Question: My Lords, not only is the whole area of train fares very complicated, it is actually discriminatory. Many people in this country do not have access to the internet or computers and they find trying to get deals on train fares almost impossible. They also find—as do I—that the stations are not always accessible. Staff are training, or sick, and we stand there in the rain waiting for the train. It is not a good picture.

Answer: My Lords, I recognise that the fare system can sometimes be complicated and illogical. Many tickets are now bought online, but for those who do not use the internet the Rail Minister is working with the industry on a fares and ticketing action plan. Among other things, they are working on reducing jargon and improving the vending machines at stations. They have extended the availability of advance purchase fares, which you can now buy at the station on the day of travel. For those who do use the internet, we are working with online retailers to ensure that they provide the best information online. We are also introducing smart ticketing to make it easier and more convenient to purchase cheaper tickets.

Secondary information