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Type
House
Session
Year
Department
Member
Primary member
Answering member
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Battle, John (1)
Legislative stage
Legislation
Subject
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Complaints (1)
Publisher
To ask the Secretary of State for Trade and Industry, what representations he has received concerning customers complaining that their gas supplier has been changed without their consent; what gas suppliers have been disciplined by OFGAS owing to their conduct in transferring customer accounts; and if he will make a...
To ask the Secretary of State for Trade and Industry, what representations he has received concerning customers complaining that their gas supplier has been changed without their consent; what gas suppliers have been disciplined by OFGAS owing to their conduct in transferring customer accounts; and if he will make a...
Asked by
Nick Harvey
(Liberal Democrat)
Answered by
John Battle
(Labour)
Answering body
Department of Trade and Industry
Type
Written questions
Status
Answered
Tabled on
25 May 1999
For answer on
11 June 1999
Answered on
11 June 1999
Mr. Harvey: To ask the Secretary of State for Trade and Industry what representations he has received concerning customers
complaining that their gas supplier has been changed without their consent; what gas suppliers have been disciplined by Ofgas owing
to their conduct in transferring customer accounts; and if he will make a statement. [85714]
Mr. Battle: The Department has received a number of representations from consumers complaining about the involuntary transfer of
their gas supply. I have great sympathy for consumers who have experienced difficulties in this respect, and understand the worry
and inconvenience that such occurrences can cause. I have asked my officials to work with Ofgas and the Gas Consumers Council to
root out the causes of the problems and identify areas for action to tackle them urgently.
I am determined that the industry should have in place systems which work effectively and consistently to transfer customers from
existing to new suppliers without error and that these should be properly regulated. The Office of Gas Supply continually monitors
industry performance and should pursue rigorously any instances of failure with the companies concerned. Action has been taken by
Ofgas under both the Competition Act 1980 and the Gas Act 1986 against a number of companies to secure a commitment to improve
standards of performance. I have asked the Director General for an update on the situation and on the action he has in hand.
Subjects
Complaints; Disciplinary proceedings; Consumers; Industry; Natural gas; Office of Gas Supply; Utilities
Date
11 June 1999
Reference
332 c401-2W; 85714
House
House of Commons