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To ask His Majesty's Government how many complaints about inappropriate sexual behaviour at the Army Foundation College were made between 1 January 2018 and 30 June 2025; and of those complaints, how many were made against (1) staff, and (2) junior soldiers.
To ask His Majesty's Government how many complaints about inappropriate sexual behaviour at the Army Foundation College were made between 1 January 2018 and 30 June 2025; and of those complaints, how many were made against (1) staff, and (2) junior soldiers.
There are 176 records on the Joint Personnel Administration (JPA) system of sexual allegations reported between 1 January 2018 and 30 June 2025 where the unit of the accused was Army Foundation College Harrogate. 32 of those allegations were against Permanent Staff and 144 were against Junior Soldiers.
To note regarding the figures provided:
They may include more than one entry per allegation where, for example, a Court Martial has been followed by Major Administrative Action.
The term ‘inappropriate sexual behaviour’ is not a category on JPA, therefore the figures above include all sexual allegations (regardless of outcome).
Recorded cases may include incidents that occurred outside of the Military which are investigated by the civilian police.
These are single Service estimates based on data which is not gathered for statistical purposes or subject to the same level of scrutiny as official statistics produced by Defence Statistics.
The figures may be subject to data quality issues affecting their accuracy. As JPA is a live system the data can be subject to change due to retrospective reporting and data correction.
To ask His Majesty's Government, further to the Written Answer by Lord Coaker on 14 February (HL4757), what assessment the Service Complaints Ombudsman has made, if any, of (1) the average to time required to process a service complaint, and (2) how many different transfers between individuals a single complaint may...
To ask His Majesty's Government, further to the Written Answer by Lord Coaker on 14 February (HL4757), what assessment the Service Complaints Ombudsman has made, if any, of (1) the average to time required to process a service complaint, and (2) how many different transfers between individuals a single complaint may...
Statistics regarding the timeliness and average time taken to close a Service Complaint can be found in the annual statistical tables published by the Service Complaints Ombudsman for the Armed Forces (SCOAF). The tables can be round below.
Whilst the SCOAF has not made a specific assessment on the transfers that take place between individuals during the course of a Service Complaint, the implementation of a new Service Complaints Case Management System and the introduction of regular workshops between the Services and the SCOAF will ensure that working practices are standardised.
Service Complaints Ombudsman For the Armed Forces Annual Statistical Tables
Table 1.13a: Average¹ time taken² to complete³ ⁴ ⁵ an investigation, | |||||||||
by case type and year closed, 2018-2023 | |||||||||
Year | Admissibility Decision | ADM_RevChk | Undue Delay | DEL_RevChk | Maladministration | MAL_RevChk | Substance | SUB_RevChk | |
2018⁴ | 6.1 | ʳ | 5.7 | ʳ | 60 | ʳ | 58 | ʳ | |
2019⁵ | 3.7 | ʳ | 3.7 | ʳ | 78 | ʳ | 75 | ʳ | |
2020⁵ | 3.4 | ʳ | 3.7 | ʳ | 81 | ʳ | 82 | ʳ | |
2021⁵ | 3.8 | ʳ | 4.2 | ʳ | 52 | 52 | |||
2022⁵ | 3.9 | ʳ | 4.1 | ʳ | 34 | 34 | |||
2023⁵ | 3.2 |
| 3.5 |
| 28 |
| 28 |
| |
% annual change 2023 | -18% |
| -15% |
| -18% |
| -18% |
| |
ʳ revised from Annual Statistical Tables 2022 | |||||||||
1 Mean. | |||||||||
2 Number of weeks. | |||||||||
3 Includes the time an investigation is delayed by when it is unallocated to an investigator. | |||||||||
4 Includes investigations closed at the mid investigation case review. | |||||||||
5 Excludes investigation applications declined at triage. | |||||||||
Source: SCOAF casework | |||||||||
Table 1.13b: Average¹ time² a caseworker had spent on a (completed) investigation³ ⁴ ⁵ | |||||||||
by case type and year closed, 2018-2023 | |||||||||
Year | Admissibility Decision | ADM_RevChk | Undue Delay | DEL_RevChk | Maladministration | MAL_RevChk | Substance | SUB_RevChk | |
2018³ | 3.7 | 3.4 | 56 | 54 | |||||
2019⁴ | 2.7 | 2.7 | 39 | 33 | |||||
2020⁴ | 2.5 | 2.9 | 25 | 24 | |||||
2021⁴ | 2.6 | 3.2 | 20 | 20 | |||||
2022⁴ | 2.5 | 2.7 | 17 | 17 | |||||
2023⁴ | 2.1 | 2.6 | 14 | 14 | |||||
% annual change 2023 | -16% |
| -4% |
| -18% |
| -18% |
| |
1 Mean. | |||||||||
2 Number of weeks. | |||||||||
3 Includes investigations closed at the mid investigation case review. | |||||||||
4 Excludes investigation applications declined at triage. | |||||||||
Source: SCOAF casework | |||||||||
Table 1.13c: Average¹ time² a completed investigation³ ⁴ ⁵ | |||||||||
had spent unallocated to caseworker, by case type and year of closure, 2018-2023 | |||||||||
Year | Admissibility Decision | ADM_RevChk | Undue Delay | DEL_RevChk | Maladministration | MAL_RevChk | Substance | SUB_RevChk | |
2018³ | 2.4 | 2.3 | 4 | 4 | |||||
2019⁴ | 1.0 | 1.0 | 39 | 42 | |||||
2020⁴ | 0.9 | 0.8 | 57 | 58 | |||||
2021⁴ | 1.2 | 1.0 | 32 | 32 | |||||
2022⁴ | 1.4 | 1.4 | 16 | 17 | |||||
2023⁴ | 1.2 |
| 1.0 |
| 14 |
| 14 |
| |
% annual change 2023 | -14% |
| -29% |
| -13% |
| -18% |
| |
1 Mean. | |||||||||
2 Number of weeks. | |||||||||
3 Includes investigations closed at the mid investigation case review. | |||||||||
4 Excludes investigation applications declined at triage. | |||||||||
Source: SCOAF casework | |||||||||
To ask His Majesty's Government how long, on average, it takes (1) the Army, (2) the Royal Navy, (3) the Royal Air Force, and (4) Strategic Command, to process a service complaint; and what estimate they have made of the cost of each complaint.
To ask His Majesty's Government how long, on average, it takes (1) the Army, (2) the Royal Navy, (3) the Royal Air Force, and (4) Strategic Command, to process a service complaint; and what estimate they have made of the cost of each complaint.
This information is available in the public domain. The average time required to process a Service Complaint is contained within the Service Complaints Ombudsman for the Armed Forces Annual Report statistics which are available at the following link: https://www.scoaf.org.uk/annual-statisticals-tables.
The information you have requested on the average time required to process a Service Complaint is shown in Annex A, below.
No information is held about the cost of each complaint. This information is not routinely recorded and could only be provided at disproportionate cost.
Annex A
Average¹ time taken² to close a Service Complaint, by Service and complaint category, 2023 | |||||
Service | Career management | Bullying, harassment or discrimination | Pay, pensions and allowances | Other | All closed Service Complaints |
Royal Navy* | 20 | 37 | 22 | 23 | 23 |
Army | 18 | 34 | 30 | 24 | 24 |
RAF | 16 | 22 | 14 | 19 | 18 |
Tri-Service | 18 | 29 | 20 | 22 | 22 |
* includes Royal Marines | |||||
1 Median. | |||||
2 Time taken is measured in weeks. | |||||
| |||||
To ask His Majesty's Government how many service complaints have been received by (1) the Army, (2) the Royal Navy, (3) the Royal Air Force, and (4) Strategic Command, in each of the last five years; and of those, how many have not been upheld.
To ask His Majesty's Government how many service complaints have been received by (1) the Army, (2) the Royal Navy, (3) the Royal Air Force, and (4) Strategic Command, in each of the last five years; and of those, how many have not been upheld.
Information regarding how many Service Complaints have been received, and how many have not been upheld, is publicly available and can be found in the Service Complaints Ombudsman for the Armed Forces Annual Report statistics available at the following link: https://www.scoaf.org.uk/annual-statisticals-tables. Please note that the most recent year for which information is currently available is 2023.
The data you have requested is shown in Annex A, below, by Service. Please note that Complaints are recorded by Service and not Command and therefore no data is available for Strategic Command.
ANNEX A Number of Royal Navy Service Complaints*, by complaint category, 2019 - 2023 | |||||
Year | Career management | Bullying, harassment or discrimination1 | Pay, pensions and allowances | Other1 | All complaint categories |
2019 | 69 | 24 | 32 | 37 | 162 |
2020 | 49 | 37 | 22 | 37 | 145 |
2021 | 56 | 36 | 21 | 36 | 149 |
2022 | 77 | 59 | 20 | 42 | 198 |
2023 | 95 | 55 | 43 | 90 | 283 |
% annual growth | 23% | -7% | 115% | 114% | 43% |
* including Royal Marine Service Complaints | |||||
1 Prior to 2022, victimisation Service Complaints were recorded under category "Other", rather than under "Bullying, harassment or discrimination" | |||||
Source: Tri-Service Joint Personnel Administrative System |
Number of Army Service Complaints, by complaint category, 2019 - 2023 | |||||
Year | Career management | Bullying, harassment or discrimination1 | Pay, pensions and allowances | Other1 | All complaint categories |
2019 | 171 | 131 | 55 | 100 | 457 |
2020 | 179 | 130 | 46 | 76 | 431 |
2021 | 129 | 135 | 27 | 76 | 367 |
2022 | 191 | 128 | 39 | 124 | 482 |
2023 | 204 | 147 | 50 | 213 | 614 |
% annual growth | 7% | 15% | 28% | 72% | 27% |
1 Prior to 2022, victimisation Service Complaints were recorded under category "Other", rather than under "Bullying, harassment or discrimination" | |||||
Source: Tri-Service Joint Personnel Administrative System |
Number of RAF Service Complaints, by complaint category, 2019 - 2023 | |||||
Year | Career Management | Bullying, harassment or discrimination1 | Pay, pensions and allowances | Other1 | All complaint categories |
2019 | 44 | 39 | 27 | 37 | 147 |
2020 | 63 | 31 | 24 | 35 | 153 |
2021 | 73 | 61 | 36 | 63 | 233 |
2022 | 96 | 40 | 25 | 94 | 255 |
2023 | 129 | 60 | 53 | 86 | 328 |
% annual growth | 34% | 50% | 112% | -9% | 29% |
1 Prior to 2022, victimisation Service Complaints were recorded under category "Other", rather than under "Bullying, harassment or discrimination" | |||||
Source: Tri-Service Joint Personnel Administrative System |
Number of Royal Navy* closed Service Complaints, by outcome and complaint category, 2023 | |||||
Outcome | Career management | Bullying, harassment or discrimination | Pay, pensions and allowances | Other | All closed Service Complaints |
Complaint fully/partially upheld | 27 | 25 | 13 | 28 | 93 |
Complaint not upheld | 36 | 19 | 9 | 27 | 91 |
Other outcome | 36 | 14 | 12 | 21 | 83 |
Total | 99 | 58 | 34 | 76 | 267 |
% fully/partially upheld in favour of complainant | 27% | 43% | 38% | 37% | 35% |
% not upheld | 36% | 33% | 26% | 36% | 34% |
% other outcome | 36% | 24% | 35% | 28% | 31% |
* includes Royal Marines | |||||
Source: Tri-Service Joint Personnel Administrative System |
Number of Army closed Service Complaints, by outcome and complaint category, 2023 | |||||
Outcome | Career management | Bullying, harassment or discrimination | Pay, pensions and allowances | Other | All closed Service Complaints |
Complaint fully/partially upheld | 104 | 70 | 29 | 75 | 278 |
Complaint not upheld | 50 | 61 | 11 | 47 | 169 |
Other outcome | 79 | 42 | 14 | 46 | 181 |
Total | 233 | 173 | 54 | 168 | 628 |
% fully/partially upheld in favour of complainant | 45% | 40% | 54% | 45% | 44% |
% not upheld | 21% | 35% | 20% | 28% | 27% |
% other outcome | 34% | 24% | 26% | 27% | 29% |
Source: Tri-Service Joint Personnel Administrative System |
Number of RAF closed Service Complaints, by outcome and complaint category, 2023 | |||||
Outcome | Career management | Bullying, harassment or discrimination | Pay, pensions and allowances | Other | All closed Service Complaints |
Complaint fully/partially upheld | 28 | 17 | 17 | 24 | 86 |
Complaint not upheld | 62 | 22 | 13 | 29 | 126 |
Other outcome | 20 | 19 | 13 | 23 | 75 |
Total | 110 | 58 | 43 | 76 | 287 |
% fully/partially upheld in favour of complainant | 25% | 29% | 40% | 32% | 30% |
% not upheld | 56% | 38% | 30% | 38% | 44% |
% other outcome | 18% | 33% | 30% | 30% | 26% |
Source: Tri-Service Joint Personnel Administrative System |
To ask His Majesty's Government how many extra posts have been recruited to process service complaints under Volunteer ex-Regular Reserve contracts or other reservist terms and condition of service by (1) the Army, (2) the Royal Navy, (3) the Royal Air Force, and (4) Strategic Command, in each of the...
To ask His Majesty's Government how many extra posts have been recruited to process service complaints under Volunteer ex-Regular Reserve contracts or other reservist terms and condition of service by (1) the Army, (2) the Royal Navy, (3) the Royal Air Force, and (4) Strategic Command, in each of the...
The following information details how many extra reservist posts have been recruited by the single Services in each year in order to process Service Complaints. The data has been provided by the three Services, who manage the Service Complaints process. Service Complaints are managed by the single Services, not by Commands, and thus Strategic Command is not included.
Royal Navy
- 2020: no extra reservist posts recruited.
- 2021: three Volunteer ex-Regular Reserve (VeRR) posts were recruited.
- 2022: no extra reservist posts recruited.
- 2023: seven extra VeRR posts were recruited.
- 2024: no extra reservist posts were recruited.
Army
- 2020: no extra reservist posts recruited.
- 2021: eight ‘lifed’ Full Time Reserve Service (FTRS) posts made enduring.
- 2022: two additional FTRS posts were recruited.
- 2023: 14 additional VeRR posts were recruited.
- 2024: no extra reservist posts recruited.
Royal Air Force
- 2020: no information held.
- 2021: no information held.
- 2022: no information held.
- 2023: no extra reservist posts recruited.
- 2024: ten additional VeRR posts recruited.
To ask His Majesty's Government how many more service complaints they expect to receive following the enactment of the Armed Forces Commissioner Bill and its provision for families to submit such complaints; and what estimate they have made of the budget uplift required to deal with any such increase.
To ask His Majesty's Government how many more service complaints they expect to receive following the enactment of the Armed Forces Commissioner Bill and its provision for families to submit such complaints; and what estimate they have made of the budget uplift required to deal with any such increase.
While the Armed Forces Commissioner will absorb the functions of the existing Service Complaints Ombudsman for the Armed Forces, the Bill does not make any substantive changes to the Service Complaints System. Families will not be able to access the Service Complaints system, which is specifically designed for serving personnel. The Bill focuses instead on the additional powers and functions the Commissioner will have to launch and report on investigations into general service welfare matters.
The Commissioner will be a direct point of contact for service families, providing a route for families to raise concerns on matters which could form the topic of a service welfare investigation. The financial implications of establishing and maintaining the office of the Armed Forces Commissioner, with their additional functions, are estimated to be within the range of £4.5 - £5.5m per year. This is only an initial estimate and represents a significant uplift on the annual running costs of the Service Complaints Ombudsman. The 2023 expenditure for the Service Complaints Ombudsman was in the region of £1.8m.
To ask His Majesty's Government how many hours per day staff in (1) the Army, (2) the Royal Navy, (3) the Royal Air Force, and (4) Strategic Command, spend dealing with a service complaint on average; and what estimate they have made of the cost of such staff time in...
To ask His Majesty's Government how many hours per day staff in (1) the Army, (2) the Royal Navy, (3) the Royal Air Force, and (4) Strategic Command, spend dealing with a service complaint on average; and what estimate they have made of the cost of such staff time in...
This information is not routinely recorded and could only be provided at disproportionate cost.
To ask His Majesty's Government, further to the Written Answer by Lord Coaker on 19 December (HL3498), what filtering mechanisms exist within the service complaints system to prevent vexatious complaints.
To ask His Majesty's Government, further to the Written Answer by Lord Coaker on 19 December (HL3498), what filtering mechanisms exist within the service complaints system to prevent vexatious complaints.
The following guidance is provided in Joint Service Publication 831 (Redress of Individual Grievances: Service Complaints) for complaint handlers should it be considered that a complaint may be vexatious:
All complaints are to be taken seriously and handled professionally and with consideration. If it is considered that a complaint may be vexatious, legal advice should be sought before making a decision on admissibility. Decision makers will need to consider if the complaint is substantially the same as a Service Complaint that has already been submitted and which has either been decided previously under the Service Complaints system or is currently being considered under the Service Complaints Process.
Lords consideration of Commons amendments. Commons amendments 1 to 17 agreed to.
Lords consideration of Commons amendments. Commons amendments 1 to 17 agreed to.
Lords motion to consider. Agreed to on question.
Lords motion to consider. Agreed to on question.
Lords report stage. Amendment 2 agreed to on division (210 to 190). Amendment 4 agreed to on division (219 to 173). Amendments 8 to 14, 16, 18 to 22 agreed to. Amendment 23 disagreed to on division (153 to 160). Bill, as amended, ordered to be printed (HL Bill 70).
Lords report stage. Amendment 2 agreed to on division (210 to 190). Amendment 4 agreed to on division (219 to 173). Amendments 8 to 14, 16, 18 to 22 agreed to. Amendment 23 disagreed to on division (153 to 160). Bill, as amended, ordered to be printed (HL Bill 70).
Lords second reading. Agreed to on question. Bill committed to a Grand Committee.
Lords second reading. Agreed to on question. Bill committed to a Grand Committee.
Protection of Freedoms Bill. Committee stage ninth sitting (morning). Written evidence reported to the House. Clauses 29 to 33 agreed to. Clause 34 under consideration.
Protection of Freedoms Bill. Committee stage ninth sitting (morning). Written evidence reported to the House. Clauses 29 to 33 agreed to. Clause 34 under consideration.
Police Reform and Social Responsibility Bill. Committee stage twentieth sitting (afternoon). Written evidence reported to the House. New clause 2 disagreed to on division (7 to 8). New clauses 3-7 discussed and withdrawn. New clause 10, discussed with New clause 11 and New schedules 4-5, discussed and withdrawn. New schedules 3 and 6 agreed to on question. Written evidence (Appending to proceedings) motion agreed to. Bill, as amended, to be reported.
Police Reform and Social Responsibility Bill. Committee stage twentieth sitting (afternoon). Written evidence reported to the House. New clause 2 disagreed to on division (7 to 8). New clauses 3-7 discussed and withdrawn. New clause 10, discussed with New clause 11 and New schedules 4-5, discussed and withdrawn. New schedules...
Police Reform and Social Responsibility Bill. Committee stage nineteenth sitting (morning). Written evidence reported to the House. Clauses 151 to 156 agreed to. New clause 9, discussed with new schedule 3, agreed to on question. New clause 12, discussed with new schedule 6, agreed to on question. New clause 2 under consideration.
Police Reform and Social Responsibility Bill. Committee stage nineteenth sitting (morning). Written evidence reported to the House. Clauses 151 to 156 agreed to. New clause 9, discussed with new schedule 3, agreed to on question. New clause 12, discussed with new schedule 6, agreed to on question. New clause 2...
To ask the Secretary of State for Children, Schools and Families what mechanisms exist for (a) parents and (b) staff to submit complaints about the operation of academies.
To ask the Secretary of State for Children, Schools and Families what mechanisms exist for (a) parents and (b) staff to submit complaints about the operation of academies.
To ask the Secretary of State for Children, Schools and Families what the remit is of the independent adjudicator in respect of the Ofsted complaints system.
To ask the Secretary of State for Children, Schools and Families what the remit is of the independent adjudicator in respect of the Ofsted complaints system.
To ask the Secretary of State for Children, Schools and Families (1) how many complaints about Ofsted were referred to the Ombudsman in each of the last three years;
To ask the Secretary of State for Children, Schools and Families (1) how many complaints about Ofsted were referred to the Ombudsman in each of the last three years;
(2) how many complaints about Ofsted which were referred to the Ombudsman in each of the last three years were subject to a full investigation.
(2) how many complaints about Ofsted which were referred to the Ombudsman in each of the last three years were subject to a full investigation.
To ask the Secretary of State for Children, Schools and Families how many complaints against teachers have been (a) investigated, (b) upheld and (c) rejected by the General Teaching Council in each year since 2005; and if he will make a statement.
To ask the Secretary of State for Children, Schools and Families how many complaints against teachers have been (a) investigated, (b) upheld and (c) rejected by the General Teaching Council in each year since 2005; and if he will make a statement.
| Investigated | Rejected | Upheld at a hearing | |
| 2005 | 373 | 244 | 56 |
| 2006 | 360 | 267 | 98 |
| 2007 | 445 | 311 | 124 |
| 2008 | 419 | 315 | 125 |
| Note: | |||
| Cases are not always concluded in the year in which they are investigated. |