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To ask the Secretary of State for Business, Energy and Industrial Strategy, what his Department's policy is on consumers' rights to request a refund if they were not made aware that they were on an auto-renewal contract for subscription-based services.
To ask the Secretary of State for Business, Energy and Industrial Strategy, what his Department's policy is on consumers' rights to request a refund if they were not made aware that they were on an auto-renewal contract for subscription-based services.
The Consumer Rights Act 2015 makes clear that terms and conditions need to be prominent and transparent, when a business offers a subscription service or other long-standing rolling type of agreement otherwise they are open to challenge.
Under the Consumer Protection from Unfair Trading Regulations 2008 (CPRs), traders must from the outset provide consumers with clear and important information in relation to subscription charges and renewal information, so that they can make an informed decision. Automatic renewals without sufficient reminders can be deemed as unfair terms.