1-2 of 2 results for subject:"Citizens' advice bureaux"
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To ask Mr Chancellor of the Exchequer, what recent assessment he has made of the capacity within the citizens advice network to deal with Pensions Wise enquiries.
To ask Mr Chancellor of the Exchequer, what recent assessment he has made of the capacity within the citizens advice network to deal with Pensions Wise enquiries.
Pension Wise telephone sessions will be delivered by the Pensions Advisory Service, based at its headquarters in London.
Face to face sessions are being delivered by Citizens Advice England and Wales, Citizens Advice Scotland and Citizens Advice Northern Ireland. These will be offered in selected bureaux across the United Kingdom with the aim of providing good geographic coverage and ensuring the service is accessible across the UK.
The government is working closely with the three Citizens Advice bodies to ensure that they are appropriately funded and supported to build sufficient capacity in the bureaux network.
To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 3 February to Question 222173, what the locations are of the Citizens Advice Bureaux in (a) England, (b) Scotland, (c) Wales and (d) Northern Ireland where trained staff deliver the Pension Wise service.
To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 3 February to Question 222173, what the locations are of the Citizens Advice Bureaux in (a) England, (b) Scotland, (c) Wales and (d) Northern Ireland where trained staff deliver the Pension Wise service.
The figure of 300 trained guidance specialists is an estimate across the whole of the service. It is the responsibility of our delivery partners to determine exactly how many trained guidance specialists they will need in each area. HM Treasury has plans in place to boost capacity, particularly to deal with any initial surge of demand.
Citizens Advice has published the names of 44 bureaux which are in the first tranche of participating bureaux in England and Wales. Bureaux will use also a range of satellite locations to deliver guidance. Details of a further tranche of bureaux and satellite locations will be published shortly, along with announcements from Citizens Advice Scotland and Citizens Advice Northern Ireland of their participating bureaux.