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Dept of Social Security;Child Support Agency

How many complaints be has received from people using the Child Support Agency relating to breaches of confidentiality in each of the last five years. - Text of letter from Miss Ann Chant of Child Support Agency. Inc table.

Asked by

Gwyneth Dunwoody (Labour)

Answering body

Child Support Agency

Type

Written questions

Status

Answered

For answer on

31 October 1996

Answered on

31 October 1996

Mrs. Dunwoody: To ask the Secretary of State for Social Security how many complaints he has received from people using the Child Support Agency relating to breaches of confidentiality in each of the last five years. [65] Mr. Mitchell: The administration of the Child Support Agency is a matter for the chief executive, Miss Ann Chant. She will write to the hon. Member. Letter from Miss Ann Chant to Mrs. Gwyneth Dunwoody, dated 30 October 1996: I am replying to your Parliamentary Question to the Secretary of State for Social Security about breaches of confidentiality relating to the Child Support Agency. It is not possible to answer your Question in precisely the form that you have requested, as statistics on the number of complaints are not recorded by category. However, any apparent breach of confidentiality by Agency staff (whether it emerges via a complaint or our internal checks) is treated very seriously and thoroughly investigated. All staff are made aware of the importance of this aspect of the Agency's work. Since its launch in 1993, the Agency has handled over 1.7 million cases: the total number of confidentiality breaches resulting in disciplinary action is 47. The table below shows a yearly breakdown of this figure. The vast majority of cases were the result of human error, e.g. wrongly directing mail. In one case confidentiality was breached knowingly: this led to the dismissal of the person involved. _________________________________________________________________________________________________. Year Number of confidentiality breaches 1993-94 0 1994-95 4 1995-96 28 1996 to date 15 _________________________________________________________________________________________________. I hope this is helpful.

Date

31 October 1996

Reference

65; 284 c248-9W

House

House of Commons

Dept of Social Security;Child Support Agency

What consultations he undertook before giving permission for Post Office staff to open letters from people writing to the Child Support Agency. - Text of letter from Miss Ann Chant of Child Support Agency.

Asked by

Gwyneth Dunwoody (Labour)

Answering body

Child Support Agency

Type

Written questions

Status

Answered

Date

31 October 1996

Reference

67; 284 c249W

House

House of Commons

Dept of Social Security;Child Support Agency

What measures he has put in place to ensure that confidentiality is not breached by Post Office staff opening letters to the Child Support Agency; and similar questions on same. - Text of letter from Miss Ann Chant of Child Support Agency.

Asked by

Gwyneth Dunwoody (Labour)

Answering body

Child Support Agency

Type

Written questions

Status

Answered

Date

31 October 1996

Reference

284 c248W; 66;56;57

House

House of Commons

Dept of Social Security;Social Security Benefits Agency

What procedures will exist to ensure that the opening and sorting of Child Support Agency post by Royal Mail staff will not lead to breaches of confidentiality; and what assessment he has made of the extent to which individual letters have to be read by Royal Mail staff to be...

Asked by

Liz Lynne (Liberal Democrat)

Answering body

Social Security Benefits Agency

Type

Written questions

Status

Answered

Date

16 October 1996

Reference

40985; 282 c1026W;282 c1024W

House

House of Commons

Dept of Social Security

Answered by

Andrew Mitchell (Conservative)

Answering body

Department of Social Security

Type

Oral answers to questions

Date

23 January 1996

Reference

270 c138-9

House

House of Commons

Dept of Social Security

Answered by

Andrew Mitchell (Conservative)

Answering body

Department of Social Security

Type

Oral answers to questions

Date

23 January 1996

Reference

270 c138-9

House

House of Commons

Dept of Social Security

How many disciplinary actions have been taken against employees of the CSA who have breached confidentiality of clients. - Fig given. -

Asked by

David Jamieson (Labour)

Answering body

Department of Social Security

Oral questions - Lead

Status

Answered

Date

23 January 1996

Reference

270 c138-9; 8799

House

House of Commons

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