1-20 of 33 results for subject:Protection
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To ask Her Majesty's Government what (1) consumer protections, (2) redress schemes, (3) requirements to provide information and (4) requirements to treat consumers fairly currently exist in UK law in relation to third-party intermediaries which offer water and energy services to consumers, including under the retail exit programme for water...
To ask Her Majesty's Government what (1) consumer protections, (2) redress schemes, (3) requirements to provide information and (4) requirements to treat consumers fairly currently exist in UK law in relation to third-party intermediaries which offer water and energy services to consumers, including under the retail exit programme for water...
In energy the Confidence Code is a Code of Practice to govern independent energy price comparison websites. Ofgem accredits sites to the Code and these must follow key principles in order to operate their service. When customers are presented with options and prices, they have been calculated and are displayed in a fair and unbiased way.
Accredited price comparison websites must operate an effective complaints process. If a customer has a complaint, they should first contact the comparison site to tell them so that they can try to resolve it. If a customer is not satisfied with the outcome, they can then contact Ofgem who will then investigate the issue.
The business retail water market opened in April. Third party intermediaries such as water brokers play an important role in supporting many customers in finding the best deal for their business. The marketing activities of such intermediaries operating in the water market, as with intermediaries generally, are subject to regulation. The Competition and Markets Authority and trading standard authorities have roles in ensuring that customers are not misled when switching to alternative suppliers. The ‘Business Protection from Misleading Marketing Regulations 2008’ apply to marketing activities in the water retail market.
Ofwat acts as the independent economic regulator of the new market. The Retail Exits Regulations required Ofwat to introduce a code to apply to customers who are transferred via an exit setting out the contract terms that will apply. Additionally all retailers must follow Ofwat’s customer protection code of practice that contains key customer protection obligations, including a requirement for retailers to obtain written confirmation from customers who choose to use the services of a third party intermediary.
To ask Her Majesty's Government whether they intend to publish a Green Paper during the current Parliament which covers consumer protection in relation to third-party intermediaries which offer water and energy services.
To ask Her Majesty's Government whether they intend to publish a Green Paper during the current Parliament which covers consumer protection in relation to third-party intermediaries which offer water and energy services.
The Government will publish a green paper in due course that will closely examine markets which are not working for consumers.
Her Majesty's Government what steps they are taking to protect consumers from abuse of the secondary ticket market; and whether they intend to introduce a regulatory regime for that market, including the establishment of an appropriate regulatory authority.
Her Majesty's Government what steps they are taking to protect consumers from abuse of the secondary ticket market; and whether they intend to introduce a regulatory regime for that market, including the establishment of an appropriate regulatory authority.
The Government appointed Professor Waterson in 2015 to review consumer protections in the secondary ticketing market. He produced his report last year and in March 2017 the Government responded accepting his report in full and included amendments to the Digital Economy Act designed to enhance protections further.
The Government has no plans at this time to introduce additional legislation.
Her Majesty's Government what assessment they have made of the extent to which the secondary tickets market meets expected standards of consumer protection and fairness; if it does not, whether they intend to lay secondary legislation under the Consumer Rights Act 2015; and if so, when.
Her Majesty's Government what assessment they have made of the extent to which the secondary tickets market meets expected standards of consumer protection and fairness; if it does not, whether they intend to lay secondary legislation under the Consumer Rights Act 2015; and if so, when.
The Government appointed Professor Waterson to review consumer protections in the secondary ticketing market. He produced his report last year and in March 2017 the Government responded accepting his report in full and included amendments to the Digital Economy Act designed to enhance protections further. The Government has no plans to introduce additional legislation on the matter under the Consumer Rights Act 2015.
Her Majesty's Government, further to the Written Answer by Lord Prior of Brampton on 14 February (HL5241), whether the Consumer Green Paper has been published.
Her Majesty's Government, further to the Written Answer by Lord Prior of Brampton on 14 February (HL5241), whether the Consumer Green Paper has been published.
The Government will in due course publish a Green Paper that will examine markets which are not working fairly for consumers.
Her Majesty's Government, further to the Budget Statement on 8 March, and in the light of the Grenfell Tower fire, when they will publish the green paper on protecting consumers; and how they intend to incorporate market surveillance into that green paper.
Her Majesty's Government, further to the Budget Statement on 8 March, and in the light of the Grenfell Tower fire, when they will publish the green paper on protecting consumers; and how they intend to incorporate market surveillance into that green paper.
The Government will in due course publish a Green Paper that will examine markets which are not working fairly for consumers. The content and scope of the Green Paper is under discussion.
Lords motion to take note of the impact of deregulation on, and the role of regulatory enforcement in delivering, public services and health and safety. Agreed to on question.
Lords motion to take note of the impact of deregulation on, and the role of regulatory enforcement in delivering, public services and health and safety. Agreed to on question.
Lords debate on Queen's speech (third day) on business, economic affairs, energy, transport, environment and agriculture. (Part 1 of 2).
Lords debate on Queen's speech (third day) on business, economic affairs, energy, transport, environment and agriculture. (Part 1 of 2).
Lords debate on Queen's speech (third day) on business, economic affairs, energy, transport, environment and agriculture. (Part 2 of 2).
Lords debate on Queen's speech (third day) on business, economic affairs, energy, transport, environment and agriculture. (Part 2 of 2).
To ask Her Majesty’s Government what assessment they have made of the effectiveness of legislation in protecting consumers from fraudulent activity by builders.
To ask Her Majesty’s Government what assessment they have made of the effectiveness of legislation in protecting consumers from fraudulent activity by builders.
The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) prohibit traders, including builders, from engaging in unfair commercial practices against consumers. The regulations apply across all business sectors and set out a framework for how businesses must deal with consumers. Enforcement of the CPRs is by local authority trading standards services.
The Government amended the CPRs in 2014 to give consumers a new private right, making it simpler to bring their own civil actions for certain breaches. The Government also enhanced consumer protection through the Consumer Rights Act 2015, which clarifies consumer rights and remedies when contracting with traders for the provision of services. Traders are required to carry out a service with reasonable care and skill, within a reasonable time and at a reasonable cost where the price has not been agreed upfront. Where a service is not carried out in compliance with these requirements, the consumer is entitled to ask for a repeat performance of the service, or if appropriate, get a price reduction up to the full amount paid.
To ask Her Majesty’s Government, in the light of the request in the letter of 22 March from Citizens Advice, MoneySavingExpert.com and Which to the Prime Minister, whether they will establish a high-level working group to focus on securing the best possible deal for UK consumers as the UK exits...
To ask Her Majesty’s Government, in the light of the request in the letter of 22 March from Citizens Advice, MoneySavingExpert.com and Which to the Prime Minister, whether they will establish a high-level working group to focus on securing the best possible deal for UK consumers as the UK exits...
We plan to follow up the roundtable hosted at the Department for Business, Energy and Industrial Strategy on 19 December 2016 that involved representatives from a range of consumer bodies, charities and academics. This will provide an opportunity to discuss the best way to maintain close contact with consumer groups in the future.
To ask Her Majesty’s Government when they plan to publish the green paper on consumers and markets, as announced in the Budget.
To ask Her Majesty’s Government when they plan to publish the green paper on consumers and markets, as announced in the Budget.
The Autumn Statement stated that the green paper will be published in the spring and we are working to that timescale.
To ask Her Majesty’s Government what work they are undertaking to ensure that UK consumers retain the consumer protections they are afforded as EU citizens, when the UK exits the EU.
To ask Her Majesty’s Government what work they are undertaking to ensure that UK consumers retain the consumer protections they are afforded as EU citizens, when the UK exits the EU.
Through the Great Repeal Bill the Government's general approach is that the same rules and laws will apply on the day after exit as they did before, until Parliament decides otherwise after proper parliamentary scrutiny.
To ask Her Majesty’s Government what consideration they have given to transposing current EU consumer protection legislation into UK law, when the UK exits the EU.
To ask Her Majesty’s Government what consideration they have given to transposing current EU consumer protection legislation into UK law, when the UK exits the EU.
Through the Great Repeal Bill the Government's general approach is that the same rules and laws will apply on the day after exit as they did before, until Parliament decides otherwise after proper parliamentary scrutiny.
To ask Her Majesty’s Government, further to the answer by Lord Prior of Brampton on 9 February (HL Deb, col 1854) stating that his "right honourable friend the Secretary of State for Business, Energy and Industrial Strategy is having regular meetings with consumer representatives", what meetings concerning Brexit have been...
To ask Her Majesty’s Government, further to the answer by Lord Prior of Brampton on 9 February (HL Deb, col 1854) stating that his "right honourable friend the Secretary of State for Business, Energy and Industrial Strategy is having regular meetings with consumer representatives", what meetings concerning Brexit have been...
My right hon. Friend the Secretary of State for Business, Energy and Industrial Strategy continues to raise consumers in the wide range of meetings he is having with stakeholders. Details of ministerial meetings are published quarterly on the Gov.uk website.
For example, on 19 December 2016, the Secretary of State chaired a roundtable with representatives from a range of consumer bodies, charities and academics to discuss, amongst other issues, the impact of EU exit on consumers. Organisations invited to this meeting were: Which?, Citizens Advice, Citizens Advice Scotland, Money Saving Expert, Age UK, Consumer Council Northern Ireland, Chartered Trading Standards Institute, National Trading Standards, Trading Standards Scotland, University of East Anglia, and the University of Oxford.
To ask Her Majesty’s Government, further to the Written Answer by Lord Prior of Brampton on 1 February (HL4906), whether the Consumer Green Paper will address the level of staffing in local authorities which is deemed sufficient to enforce consumer protection.
To ask Her Majesty’s Government, further to the Written Answer by Lord Prior of Brampton on 1 February (HL4906), whether the Consumer Green Paper will address the level of staffing in local authorities which is deemed sufficient to enforce consumer protection.
Dangerous goods, poor quality services and criminal scams damage consumer confidence and legitimate businesses – a strong protection system benefits everyone.
There has been significant progress to improve coordination of consumer protection since 2011 but more needs to be done, particularly in light of the reductions in resource at local authorities. We are examining the consumer protection regime and will consider proposals for the Consumer Green Paper in Spring 2017.
My Lords, we are working with a range of stakeholders to understand the impact that withdrawal from the EU will have on consumers. We will work to ensure the best possible outcome for UK consumers. Wherever practical, the great repeal Bill will convert current EU law into domestic law to give consumers as much certainty as possible.
My Lords, we are working with a range of stakeholders to understand the impact that withdrawal from the EU will have on consumers. We will work to ensure the best possible outcome for UK consumers. Wherever practical, the great repeal Bill will convert current EU law into domestic law to give consumers as much certainty as possible.
To ask Her Majesty’s Government what plans they have to protect consumer rights after the United Kingdom leaves the European Union.
My Lords, the great repeal Bill will incorporate consumer protections in the European Union into UK domestic law, wherever it is practical. Noble Lords may shake their heads at that but of course it is “wherever practical”; if we were to say that we would incorporate it where it is impractical, the noble Baroness would be the first person to point it out—this is a perfectly common-sense approach. In terms of ensuring that consumer interests are properly represented, my right honourable friend the Secretary of State for Business, Energy and Industrial Strategy is having regular meetings with consumer representatives and we will ensure that consumer interests are properly represented in the negotiations.
My Lords, the great repeal Bill will incorporate consumer protections in the European Union into UK domestic law, wherever it is practical. Noble Lords may shake their heads at that but of course it is “wherever practical”; if we were to say that we would incorporate it where it is impractical, the noble Baroness would be the first person to point it out—this is a perfectly common-sense approach. In terms of ensuring that consumer interests are properly represented, my right honourable friend the Secretary of State for Business, Energy and Industrial Strategy is having regular meetings with consumer representatives and we will ensure that consumer interests are properly represented in the negotiations.
My Lords, the EU has been good for consumers: we have the European health card—there are some 26 million in the country—safe food and products, because of the European rapid alert system; lower mobile roaming charges; and compensation for delayed flights. But despite what the Minister says, none of those can be entrenched in the great repeal Bill, because they depend on our negotiations with the remaining 27. Regrettably, consumer interest does not appear in the 12 negotiating principles in the Government’s White Paper. Will someone in the Minister’s department or another department undertake to set up the same meetings with consumer reps as are taking place with industry, so that consumer interests can be embedded into our negotiations for our relationships with the EU 27 after we leave?
I do not underestimate the complexity of the Brexit negotiations, which is why we all accept, I think, that the implementation of those negotiations will be phased over time. However, in a number of areas of consumer protection the UK regulations are stronger than those in the EU.
I do not underestimate the complexity of the Brexit negotiations, which is why we all accept, I think, that the implementation of those negotiations will be phased over time. However, in a number of areas of consumer protection the UK regulations are stronger than those in the EU.
My Lords, is not the Minister being, unusually, a little complacent in his answers? The total apparatus of EU protection and consumer laws is more extensive and robust than in any single member state, with very few exceptions. If it all has to be unpicked through the very questionable repeal Bill process, it will take a long time anyway. If we end up bringing all these things back in—which we will have to do—then we might as well stay in the single market and under the consumer protection laws, instead of favouring a dodgy view of national sovereignty that last existed in 1910.
My Lords, the noble Baroness raises an interesting point. It is going to be difficult. I cannot foresee the outcome of the negotiations; all I can say is that we understand the issue she raises. We have already demonstrated through our support for the alternative disputes resolution and the extra money we are putting into the Chartered Trading Standards Institute that this is an issue that we take very seriously.
My Lords, the noble Baroness raises an interesting point. It is going to be difficult. I cannot foresee the outcome of the negotiations; all I can say is that we understand the issue she raises. We have already demonstrated through our support for the alternative disputes resolution and the extra money we are putting into the Chartered Trading Standards Institute that this is an issue that we take very seriously.
My Lords, online scams and internet fraud are rapidly increasing, as my colleagues in trading standards know only too well. Will the Minister tell the House what protection will be offered to UK consumers buying faulty goods across borders once we are no longer part of the EU and no longer involved in developing the EU’s digital single market?