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To ask the Secretary of State for Work and Pensions, what guidance his Department provides to employers on protecting workers from extreme heat.

Asked by

Ayoub Khan (Independent (affiliation))

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Date

6 July 2026

Reference

14136

House

House of Commons

Department for Work and Pensions: Training

To ask the Secretary of State for Work and Pensions, if he will set out how the Department’s planned reforms to enhance staff awareness of safeguarding roles and responsibilities will integrate new safeguarding frameworks into its organisational culture and operations, including guidance and training materials are accessible to staff with...

Asked by

Gideon Amos (Liberal Democrat)

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Tabled on

12 January 2026

For answer on

14 January 2026

Answered on

19 January 2026

Safeguarding is a priority for DWP. Year One of our multi-year strategy is about building strong foundations - raising awareness, strengthening capability, and deepening partnerships. This is not just a process change; it’s a fundamental culture shift to make safeguarding part of everyday business.

The Department already operates a tiered system of support for vulnerable customers. All staff are trained to recognise vulnerability and respond appropriately, with specialist help available for complex cases.

Frontline colleagues have access to guidance that supports them to refer individuals to external agencies with statutory responsibilities to protect people from harm, abuse or neglect when they identify safeguarding concerns.

The Department has committed to embedding Level 1 safeguarding training across the organisation. This provides employees with the knowledge and skills to recognise potential safeguarding concerns and to know what action to take and who to report to if they have concerns. We are offering this training to all DWP staff.

In addition, we have embedded Level 3 adult and child mandatory safeguarding for all clinicians across the organisation.

Our focus remains on making our training accessible. Design standards and design tools for DWP technical learning support a comprehensive range of learner needs, and DWP Service Delivery role based technical learning is fully compliant with the requirements of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Alternative formats are provided, and arrangements are made to support learners’ reasonable adjustments.

We will continue to enable colleagues to complete Safeguarding training as part of their professional development, and we will track progress.

Date

19 January 2026

Reference

105041

House

House of Commons

Credit

Adjournment debate on government support for people with poor credit histories.

Lead member

Stephen Ladyman

Answering member

Stephen Timms

Department

Department for Work and Pensions

Type

Adjournment debates

Date

18 June 2008

Reference

477 c1052-60

House

House of Commons

Personal Savings: Protection

To ask the Secretary of State for Business, Enterprise and Regulatory Reform what progress has been made on implementing the recommendations of the Pomeroy Review of Christmas hamper savings schemes.

Asked by

Andrew Smith (Labour)

Answering body

Department for Business, Enterprise and Regulatory Reform

Type

Written questions

Status

Answered

Tabled on

15 October 2007

For answer on

18 October 2007

Answered on

18 October 2007

There has been substantial progress in implementing the recommendations of the Pomeroy Review of Christmas savings schemes since its publication in March 2007.Firstly, the Government have taken steps to provide better protection and information for consumers. It has worked with the other hamper companies to put in place effective protection for customers' prepayments, and is pleased to note the initiative of the companies in improving security for consumers' money, which is now held in trust accounts under the control of independent trustees. The arrangements within the individual companies will be monitored by a new trade body, the Christmas Prepayments Association, with a new code of practice to ensure that customer protection measures are established and operated effectively.In response to the recommendation on mounting an awareness campaign, the Government have given the Office of Fair Trading ( OFT) funding for a consumer education campaign so that consumers are better aware of their options for Christmas savings and empowered to make decisions that are right for their own circumstances. The OFT education programme is delivering face-to-face sessions for consumers across the UK. The sessions, run by community groups, explain the options for people and helps them to choose the best way to save for them as individuals, pointing out the features of the alternatives. This work is being well received and will continue to be delivered into 2008.The OFT were also asked to consider whether there were any competition issues in the hamper scheme market. The OFT examined the merger of Park Group and Home Farm Hampers and found that alternative sources of saving operated as a constraint on the merging parties. This is because the majority of customers are prepared to consider switching between a wide range of savings products. No competition concerns were raised either by competitors or customers.As detailed in the review, a number of credit unions across the country have historically also offered Christmas saving accounts, and this number increased significantly after the collapse of Farepak. There are now more than 100 such accounts. The OFT's "Save Xmas" campaign has provided consumers with information on all Christmas saving options, including credit union Christmas and regular saving accounts. This will ensure consumers have the necessary information to choose the right product for their needs. The Financial Inclusion Taskforce has reported that Post Office Limited's plans to launch a Christmas saving product is progressing.The Government's work on financial inclusion and capability has responded to the recommendation that informal saving schemes be given greater emphasis. In addition to the OFT "Save Xmas" campaign, the Department for Work and Pension's "now let's talk money" campaign, which provides people with information and support in accessing financial services, is providing guidance on the different ways in which people can save. The Thoresen review on generic financial advice, which will shortly be publishing an interim report, with a final report to follow early next year, is considering the provision of guidance on informal savings. And the FSA's "money made clear" website also has information on Christmas saving schemes.Finally, on the recommendation relating to Government awareness of all methods of savings, the new wealth and assets survey is collecting information on informal saving. Interim findings from the first wave of data collection will be published by the end of the year.

Date

18 October 2007

Reference

159027; 464 c1286-7W

House

House of Commons

Pension Protection Fund Levy

To ask the Secretary of State for Work and Pensions what assessment he has made of the likely impact of the pension protection fund levy on small businesses.

Asked by

Mark Oaten (Liberal Democrat)

Answering body

Department for Work and Pensions

Type

Written questions

Status

Answered

Date

6 February 2006

Reference

48803; 442 c877-8W;442 c877-8W

House

House of Commons

Untitled Adjournment debate

Adjournment debate on cheque fraud and the case of Mr Michael Hart.

Lead member

Richard Bacon

Answering member

Stephen Timms

Department

Treasury

Type

Adjournment debates

Date

4 April 2005

Reference

432 c1232-40

House

House of Commons

Treasury

To ask the Secretary of State for Trade and Industry, what steps the Government is taking to comply with the European Distance Marketing Directive.

Asked by

Lord Willetts (Conservative)

Answering body

Treasury

Type

Written questions

Status

Answered

Date

17 January 2005

Reference

206626; 429 c696W;429 c694W

House

House of Commons

Treasury

To ask Mr Chancellor of the Exchequer, what further steps he proposes to take to protect the financial interests of those applying for mortgages in the UK.

Asked by

Lord Kirkwood of Kirkhope (Liberal Democrat)

Answering body

Treasury

Type

Written questions

Status

Answered

Date

29 November 2004

Reference

199590; 428 c16-7W

House

House of Commons

Untitled Adjournment debate

Westminster Hall adjournment debate on Premium Telephone Numbers.

Lead member

Lord Young of Cookham

Answering member

Stephen Timms

Department

Department of Trade and Industry

Type

Adjournment debates

Date

29 June 2004

Reference

423 c1-24WH

House

House of Commons

Dept of Trade and Industry

To ask the Secretary of State for Trade and Industry, what protection is available for people against utility company levies which are added to their bills because they choose not to pay by direct debit.

Asked by

Iris Robinson (Democratic Unionist Party)

Answering body

Department of Trade and Industry

Type

Written questions

Status

Answered

Date

15 June 2004

Reference

178668; 422 c825-6W

House

House of Commons

Dept of Trade and Industry

To ask the Secretary of State for Trade and Industry, how many staff have been transferred or made redundant from Crown post offices in each of the last 12 months; and of the former how many have been transferred under TUPE. - Post Office Chief Executive will write.

Asked by

Andrew Turner (Conservative)

Answering body

Department of Trade and Industry

Type

Written questions

Status

Answered

Date

9 June 2004

Reference

177746; 422 c407W

House

House of Commons

Dept of Trade and Industry

To ask the Secretary of State for Trade and Industry, what steps her Department has taken to export the UK model of co-operation between Government, police and industry to tackle child pornography on the internet.

Asked by

Brian White (Labour)

Answering body

Department of Trade and Industry

Type

Written questions

Status

Answered

Tabled on

10 May 2004

For answer on

17 May 2004

Answered on

17 May 2004

Brian White: To ask the Secretary of State for Trade and Industry what steps her Department has taken to export the UK model of co-operation between Government, police and industry to tackle child pornography on the internet. [173047] Mr. Timms: The Department of Trade and Industry attaches great importance to protecting children from illegal or harmful material on the internet. The Government are primarily addressing it through the Home Secretary's Task Force on Child Protection on the Internet. The Department takes part in the activities of the Task Force, and in particular, supports cooperation between Government, law enforcement, industry and other stakeholders to develop self- regulatory responses to problems arising, in order to strengthen the take-up of the internet and the growth of e-commerce. We strongly support the work of the industry-led Internet Watch Foundation. Child protection on the internet is a common challenge in the UK, Europe and the rest of the world. The UK's approach has served as the model for the EU's main programme to tackle it, the Safer Internet Programme. Since 1999, Safer Internet has funded over 130 projects across Europe bringing together Government, industry, law enforcement and child protection agencies in the following streams of activity: hotlines: Safer Internet supports at least one hotline along the lines of the UK's Internet Watch Foundation in each of 17 countries in Europe, allowing users to report internet content they regard as illegal or harmful. INHOPE, based in the UK, is the European hotline coordinating body, responsible for monitoring standards and spreading best practice for these hotlines. rating and filtering technology: the programme encourages the development of software that empowers users to filter or otherwise limit the amount of unwanted material they receive, as well as ways to measure and benchmark its performance. promoting cooperation: it has created European-level forums to drive consensus on the challenges and solutions among experts from industry, law enforcement, government, educators, consumer groups, child welfare and other NGOs. raising awareness: support is offered to initiatives at country, regional or other levels to inform parents and educators of means to use the internet more safely, using techniques based largely on practice developed by members of the Home Office Task Force on Child Protection on the Internet. UK companies and NGOs are very well represented among the participants in the various projects, and some of them act as coordinators at European level (e.g. for best practice for ways of promoting awareness of self- help techniques). In March 2004, the European Commission adopted a proposal for Safer Internet Plus, a programme to continue these activities for the next four years. It will increase the international reach of the UK's model approach because it will particularly encourage hotlines and awareness activity in the 10 new member states, and provide resources for the EU to pursue effective cooperation and solutions in international forums and with third countries, especially those which are the origins of a large proportion of illegal, harmful or unwanted material, such as child pornography and spam. The Government also take opportunities to raise the profile of a cooperative approach to online child protection in international discussions: for example, at the conclusion of the first phase of the United Nations sponsored World Summit on the Information Society in December 2003, the UK, working with its EU partners, strongly supported a statement to the effect that "all actors in the Information Society should take appropriate actions and preventive measures, as determined by law, against abusive uses of ICTs, such as . . . all forms of child abuse, including paedophilia and child pornography . . ." (Declaration of Principles, para. 59). As part of its strategy to promote a globally competitive environment for electronic communications businesses, the Department has developed a number of dialogues with other countries' regulators, officials and industry representatives. These discussions have frequently covered the implications of offensive or harmful online material. The Internet Watch Foundation and other leading UK players take part to give a first hand account of the UK's cooperative approach, and also actively pursue their own extensive international contacts, supported wherever possible by the Department of Trade and Industry and other Departments. In addition, meetings recently arranged or to take place within the framework of dialogues with the United States, Japan and Australia will address cooperative solutions to the issue of unsolicited messages (or "spam"), some of which can be linked to child pornography.

Date

17 May 2004

Reference

173047; 421 c680-2W

House

House of Commons

Dept of Trade and Industry

To ask the Secretary of State for Trade and Industry, what recent assessment she has received on the adequacy of protection measures against malevolent adversaries and terrorists at nuclear installations.

Asked by

Llew Smith (Labour)

Answering body

Department of Trade and Industry

Type

Written questions

Status

Answered

Date

13 May 2004

Reference

173342; 421 c508W

House

House of Commons

Dept of Trade and Industry

To ask the Secretary of State for Trade and Industry, what steps her Department is taking to protect consumers from unsolicited faxes.

Asked by

John Robertson (Labour)

Answering body

Department of Trade and Industry

Type

Written questions

Status

Answered

Date

10 May 2004

Reference

421 c94-5W; 171348

House

House of Commons

Dept of Trade and Industry

To ask the Secretary of State for Trade and Industry, what physical protection measures exist at the Berkeley nuclear research laboratories in Gloucestershire against the accidental or deliberate crash of an aircraft onto the site; and whether these have been enhanced since 2002.

Asked by

Llew Smith (Labour)

Answering body

Department of Trade and Industry

Type

Written questions

Status

Answered

Date

10 May 2004

Reference

421 c75W; 171649

House

House of Commons

Dept of Trade and Industry

To ask the Secretary of State for Trade and Industry, what steps her Department is taking to promote an increase in internet service providers' accountability to their customers.

Asked by

Lord Chidgey (Liberal Democrat)

Answering body

Department of Trade and Industry

Type

Written questions

Status

Answered

Date

25 March 2004

Reference

419 c965W;419 c967W; 163431

House

House of Commons

Dept of Trade and Industry

To ask the Secretary of State for Trade and Industry, what research her Department is undertaking to establish the potential impact of offshore wind farms on common scoters; and if she will make a statement; what action her Department is taking to ensure that common scoters are protected from adverse...

Asked by

Laurence Robertson (Conservative)

Answering body

Department of Trade and Industry

Type

Written questions

Status

Answered

Tabled on

1 December 2003

For answer on

4 December 2003

Answered on

4 December 2003

Mr. Laurence Robertson: To ask the Secretary of State for Trade and Industry (1) what research her Department is undertaking to establish the potential impact of offshore wind farms on common scoters; and if she will make a statement; [141955] (2) what action her Department is taking to ensure that common scoters are protected from adverse impacts of proposed offshore wind farm developments; and if she will make a statement. [141956] Mr. Timms: The DTI itself has not commissioned any research on the potential impact of wind farms on common scoter specifically. A DTI report published in 2001 assessed the effects of offshore wind farms on birds. The report reviewed all contemporary published data from both UK and overseas studies and looked at the effects, if any, that wind farms have on birds including common scoter. More recently, a Strategic Environmental Assessment has been completed in advance of the second round of offshore wind farm development. The Environmental Report resulting from the Assessment considers the full range of impacts that might arise from wind farm activity including those affecting birds. The Report also identifies additional studies that need to be carried out. These include further work on the distribution and main flight paths of seabirds including migratory, feeding and roosting patterns and their behavioural response to wind farms. The University of Wales at Bangor is close to completing a project on the potential displacement of birds (especially common scoter) from benthic feeding areas because of the impact of wind turbines. The Bangor study is being carried out on behalf of COWRIE (Collaborative Offshore Wind Farm Research in the Environment), a body which includes members drawn from the Crown Estate, Government, offshore wind farm developers and environmental groups. Before any offshore wind farm can be developed, a number of statutory consents are required--especially under either the Electricity Act, the Food and Environment Protection Act (FEPA) and the Coast Protection Act or under the Transport and Works Act and FEPA. As part of the application process for Electricity Act and Transport and Works Act consents, the applicant has to undertake an Environmental Impact Assessment, the product of which is an Environmental Statement. This document addresses the potential environmental impacts (including those affecting bird populations) of the projects under application. In determining the application, the Secretary of State will consider any likely impacts on the environment including on any European sites in line with the requirements of the Birds and Habitats Directives. Any decisions about granting consents for offshore wind farms will consider advice provided by the statutory nature conservation bodies and other interested parties about their impact on the marine environment. Any consent granted in response to an application may include conditions that will minimise and monitor impacts. Since the Food and Environment Protection Act specifically addresses the protection of the marine environment, it is likely that conditions relating to seabirds would be incorporated into any licence issued under this Act.

Date

4 December 2003

Reference

415 c125-6W; 141955;141956

House

House of Commons

Dept of Trade and Industry

To ask the Secretary of State for Trade and Industry, what recent discussions she has had with Energywatch on measures to help elderly consumers develop a greater understanding of their rights in relation to energy companies.

Asked by

Jim Cunningham (Labour)

Answering body

Department of Trade and Industry

Type

Written questions

Status

Answered

Date

18 November 2003

Reference

138674; 413 c741W

House

House of Commons

Dept of Trade and Industry

To ask the Secretary of State for Trade and Industry, what plans she has to regulate companies which cold call customers. - Ref to 413 c22W, 10 November 2003.

Asked by

David Drew (Labour; Co-operative Party)

Answering body

Department of Trade and Industry

Type

Written questions

Status

Answered

Date

17 November 2003

Reference

138717; 413 c507-8W;413 c508W

House

House of Commons

Dept of Trade and Industry

To ask the Secretary of State for Trade and Industry, what regulatory framework protects the public from cold callers; and what plans the Government has for further regulation of the practice of cold calling.

Asked by

Barry Sheerman (Labour; Co-operative Party)

Answering body

Department of Trade and Industry

Type

Written questions

Status

Answered

Tabled on

31 October 2003

For answer on

10 November 2003

Answered on

10 November 2003

Mr. Sheerman: To ask the Secretary of State for Trade and Industry what regulatory framework protects the public from cold callers; and what plans the Government has for further regulation of the practice of cold calling. [136598] Mr. Timms: The regulatory framework for unsolicited direct marketing by phone currently gives individual subscribers the right to opt-out of sales calls if they do not wish to receive them. Under the Telecommunications (Data Protection and Privacy) Regulations 1999 (which will shortly be replaced by the Privacy and Electronic Communications (EC Directive) Regulations 2003), no-one may make a sales call to a subscriber who has previously notified them that they do not wish to receive such calls from them, or who has been registered with the Telephone Preference Service for twenty-eight days or more. Both the Distance Selling Regulations and the Consumer Protection (Cancellation of Contracts Concluded away from Business Premises) Regulations provide rights to consumers over distance and doorstep selling. The Distance Selling Regulations require that consumers are provided with clear, comprehensible information about the goods or services offered. Where a business uses cold calling by telephone to sell to consumers, the caller must clearly identify the business they represent and the commercial purpose of the call at the start of a conversation. The Regulations also provide for a seven-day cooling off period (except for certain goods and services which are excluded) in which to withdraw from any contract. The Consumer Protection (Cancellation of Contracts Concluded away from Business Premises) Regulations, commonly known as the "doorstep selling regulations" provide the right to a seven day cooling-off period during which an agreement to buy goods or services worth more than £35 from a trader whose visit is unsolicited may by cancelled, and the same right where a visit by a trader follows an unsolicited doorstep or telephone approach. The Office of Fair Trading is currently investigating the doorstep selling market under powers provided by the Enterprise Act 2002. The OFT expect to report on their investigation early in the New Year. All recommendations will be carefully considered.

Date

10 November 2003

Reference

413 c22W; 136598

House

House of Commons

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House

Session

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Department

Member

Primary member

Answering member

Legislative stage

Legislation

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