The Government currently has no plans to enable patients to access NHS dental care through the NHS App. However, NHS England routinely seeks opportunities to expand the functionality of the NHS App, and progress on including dental bookings in the functionality will depend on digital readiness and wider service commissioning provisions.

The role of general practitioners (GPs) in the firearms licensing process is set out in the Home Office’s publication Firearms licensing: statutory guidance for chief officers of police, which is available at the following link:

https://www.gov.uk/government/publications/statutory-guidance-for-police-on-firearms-licensing

To support their role, a digital marker, SNOMED activity coding, was fully rolled out across GP IT suppliers by May 2023, giving all GPs in England access within existing GP IT systems. GPs do not need to download a separate firearms marker software.

We have not made an estimate of the proportion of firearm holders with a firearms marker on their patient records. This is because NHS England publishes an annual SNOMED report, which includes information on the number of times a relevant firearms code was added to GP patient records within the publication period. The report is available at the following link:

https://digital.nhs.uk/data-and-information/publications/statistical/mi-snomed-code-usage-in-primary-care/2023-24

It should be noted that a patient could have one code added to their record multiple times throughout the year, and therefore, it is not possible to infer the number of patients with a particular code from this data. We are exploring options for how this data can be analysed to support the use of the digital marker.

This significant strengthening of the medical checks process aids GPs, or any other registered medical practitioners, in completing the application form for a person’s medical suitability for a firearms licence. The digital marker also alerts a GP if there is any concerning deterioration in a person’s health presented during the five year licence period that may impact their suitability to hold a firearms licence. GPs can now more easily alert their local police force when necessary, as the decision for who can grant and renew a firearms licence remains with the local police force.

We are working to improve access to digital services, outcomes, and experiences for all. Patients unable to use digital channels can continue to access services via telephone and through traditional face-to-face services.

We conduct user research on an ongoing basis with users from diverse backgrounds to ensure our service works for everyone. This includes patients with a range of access needs and diverse groups, such as ethnic minority groups, those with visual impairments, neurodiversity, and/or physical impairments. We have recruited users who are blind or partially sighted in community-based research, research with local National Health Service teams, and in remote research, either one to one or in groups. We use the findings of user research to plan and prioritise new work to improve accessibility.

Centrally built services, such as the NHS App and NHS website, are designed to meet international accessibility standards. We are modernising the mobile patient experience within the NHS App, ensuring information is clearly structured and easy to find and understand.

We are working to improve access to digital services, outcomes, and experiences for all. Patients unable to use digital channels can continue to access services via telephone and through traditional face-to-face services.

We conduct user research on an ongoing basis with users from diverse backgrounds to ensure our service works for everyone. This includes patients with a range of access needs and diverse groups, such as ethnic minority groups, those with visual impairments, neurodiversity, and/or physical impairments. We have recruited users who are blind or partially sighted in community-based research, research with local National Health Service teams, and in remote research, either one to one or in groups. We use the findings of user research to plan and prioritise new work to improve accessibility.

Centrally built services, such as the NHS App and NHS website, are designed to meet international accessibility standards. We are modernising the mobile patient experience within the NHS App, ensuring information is clearly structured and easy to find and understand.

We want patients to be able to contact their general practice (GP) by phone, online, or by walking in, and for people to have an equitable experience across these access routes. This is a key intervention in the Government’s ambition to end the 8:00am scramble. From 1 October 2025, practices will be contractually required to keep their online consultation tool open for the duration of core hours, from 8:00am to 6:30pm, for non-urgent appointment requests, medication queries, and admin requests. This will be subject to the necessary safeguards that are in place to avoid urgent clinical requests being erroneously submitted online. These requirements are set out in ‘You and Your GP’, a new patient charter, which will come into effect from September. Practices must provide a link to ‘You and Your GP’ on their website.

Patients can currently access their practice’s online consultation tool through their practice’s website. For 74% of practices this is also available via the NHS App, and this is due to increase to 95% of practices by March 2026.

We are working to improve access to digital services, outcomes, and experiences for the widest range of people, based on their preferences. Patients unable to use digital channels can continue to access services via telephone and through traditional face to face services.

We conduct user research on an ongoing basis with users from diverse backgrounds to ensure our service works for everyone. This includes patients with a range of access needs and diverse groups, for instance ethnic minority groups, those with visual impairments, neurodiversity, and physical impairments. We have recruited users who are blind or partially sighted in community-based research, research with local National Health Service teams, and in remote research, either one to one or in groups. We use the findings of user research to plan and prioritise new work to improve accessibility.

Centrally built services, such as the NHS App and NHS website, are designed to meet international accessibility standards. We are modernising the mobile patient experience within the NHS App, ensuring information is clearly structured and easy to find and understand.

We are working to improve access to digital services, outcomes, and experiences for the widest range of people, based on their preferences. Patients unable to use digital channels can continue to access services via telephone and through traditional face to face services.

We conduct user research on an ongoing basis with users from diverse backgrounds to ensure our service works for everyone. This includes patients with a range of access needs and diverse groups, for instance ethnic minority groups, those with visual impairments, neurodiversity, and physical impairments. We have recruited users who are blind or partially sighted in community-based research, research with local National Health Service teams, and in remote research, either one to one or in groups. We use the findings of user research to plan and prioritise new work to improve accessibility.

Centrally built services, such as the NHS App and NHS website, are designed to meet international accessibility standards. We are modernising the mobile patient experience within the NHS App, ensuring information is clearly structured and easy to find and understand.

Currently, patients can book general practitioner (GP) appointments via the NHS App. Availability of GP appointments is dependent on practices making their appointments available online. Many practices use triage processes to make an initial assessment of patients’ needs, rather than making online appointments available with a GP on a ‘first come first served’ basis. Routine or planned appointments that do not require prior assessment, such as cervical screening, asthma reviews or regular B12 injections, are more likely to be made available in the NHS App.

Work is underway to understand how the NHS App can support patients, who have been triaged and assessed as needing an appointment, with the ability to find and book an appropriate appointment.

We are working with NHS England to explore solutions that would more effectively meet some of the objectives around an app library, including building awareness of evidenced digital health technologies tailored effectively to the needs of different audiences, including commissioners, clinicians, and patients.

The National Health Service website does not currently display or recommend any mental health apps, as the commissioning of these digital tools is done locally. The National Institute for Health and Care Excellence’s Early Value Assessment conditionally recommends products for use in the NHS. So far five mental health topics have been assessed. These assessments have conditionally recommended a wide range of products to be used, while further evidence is generated.

The products that have been conditionally recommended within the five mental health topics can be found on the NICE website.