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To ask the Secretary of State for Defence, how many of the maintenance issues related to heating and hot water reported at Bickleigh Barracks since April 2022 resulted in a lack of hot water for 24 hours and more.
To ask the Secretary of State for Defence, how many of the maintenance issues related to heating and hot water reported at Bickleigh Barracks since April 2022 resulted in a lack of hot water for 24 hours and more.
During the last six months, there were two separate incidents of partial hot water loss that lasted for more than 24 hours at Bickleigh Barracks; one for six days and another for five days. A capacity issue, created by a faulty pump, meant that hot water was not regenerated quickly enough if the demand for showers was high. This partial loss impacted one of the nine accommodation buildings.
During the last six months there were no incidents of a heating outage that lasted for more than 24 hours at Bickleigh Barracks.
To ask the Secretary of State for Defence, how many days has Bickleigh Barracks been without (a) hot water and (b) heating in the last six months.
To ask the Secretary of State for Defence, how many days has Bickleigh Barracks been without (a) hot water and (b) heating in the last six months.
During the last six months, there were two separate incidents of partial hot water loss that lasted for more than 24 hours at Bickleigh Barracks; one for six days and another for five days. A capacity issue, created by a faulty pump, meant that hot water was not regenerated quickly enough if the demand for showers was high. This partial loss impacted one of the nine accommodation buildings.
During the last six months there were no incidents of a heating outage that lasted for more than 24 hours at Bickleigh Barracks.
To ask the Secretary of State for Defence, with reference to the letter of 27 February 2023 from the Minister for Defence Procurement to the Rt hon. Member for Wentworth and Deane, how many of the maintenance issues related to a lack of heating since April 2022 were reported in...
To ask the Secretary of State for Defence, with reference to the letter of 27 February 2023 from the Minister for Defence Procurement to the Rt hon. Member for Wentworth and Deane, how many of the maintenance issues related to a lack of heating since April 2022 were reported in...
A breakdown of the total number of maintenance issues related to a lack of heating since April 2022 can be found in the following table, for the four regions covered by the four Future Defence Infrastructure Services (FDIS) Regional Accommodation Maintenance Services (RAMS) contracts:
Regions | Total number of maintenance issues related to a lack of heating since April 2022 |
Central: | 5,658 |
North: | 3,275 |
Southeast: | 7,862 |
Southwest: | 7,741 |
TOTAL: | 24,536 |
The Department are only able to break down the 24,536 maintenance issues relating to a lack of heating since April 2022 by the four MOD contractual regions. A further breakdown is not held centrally and could only be provided at disproportionate cost.
To ask the Secretary of State for Defence, with reference to the letter from the Minister for Defence Procurement to the Rt hon. Member for Wentworth and Dearne, of 27 February 2023, in the context of the 24,536 reported maintenance issues related to a lack of heating since April 2022,...
To ask the Secretary of State for Defence, with reference to the letter from the Minister for Defence Procurement to the Rt hon. Member for Wentworth and Dearne, of 27 February 2023, in the context of the 24,536 reported maintenance issues related to a lack of heating since April 2022,...
This information is not held in the format requested and can only be provided at disproportionate cost.
To ask the Secretary of State for Defence, with reference to the letter from the Minister for Defence Procurement to the Rt hon. Member for Wentworth and Dearne, dated 27 February 2023, in the context of the 24,536 reported maintenance issues related to a lack of heating since April 2022,...
To ask the Secretary of State for Defence, with reference to the letter from the Minister for Defence Procurement to the Rt hon. Member for Wentworth and Dearne, dated 27 February 2023, in the context of the 24,536 reported maintenance issues related to a lack of heating since April 2022,...
This information is not held in the format requested and can only be provided at disproportionate cost.
To ask the Secretary of State for Defence, with reference to his oral contribution of 20 December 2022, Official Report, column 143, how many properties housing armed forces accommodation have not had hot heating or hot water for a period of more than 24 hours in each of the last...
To ask the Secretary of State for Defence, with reference to his oral contribution of 20 December 2022, Official Report, column 143, how many properties housing armed forces accommodation have not had hot heating or hot water for a period of more than 24 hours in each of the last...
It remains the Department’s position that no home should be left without any form of heating or hot water for more than 24 hours. Where a fault with the heating or hot water cannot be rectified within this timeframe, alternative forms of heating and sources of hot water, or alternative accommodation, should be provided.
Since early December 2022, the Ministry of Defence is receiving daily dashboards which detail response rates to heating and hot water loss in Service Family Accommodation. This is being used to measure performance improvements and hold contractors to account to deliver against their Acceptable Level of Performance target of resolving heating and hot water loss within 48 hours. A copy of the latest dashboard will be placed in the library of the House.
Information prior to December 2022 is not held centrally and could be provided only at disproportionate cost.
To ask the Secretary of State for Defence, how many temporary heaters have been provided to Service Family Accommodation properties in each month since December 2022.
To ask the Secretary of State for Defence, how many temporary heaters have been provided to Service Family Accommodation properties in each month since December 2022.
The infomation requested by the right hon. Member is not held. VIVO do not keep records of heaters issued because the electric heaters they issue are given to the family to keep and there is no requirement to record their issue.
To ask the Secretary of State for Defence, pursuant to the Answer of 17 January 2023 to Question 118820 on Armed Forces: Housing, when he plans to write to the Rt hon. Member for Wentworth and Dearne on the number of (a) service family accommodation and (b) single living accommodation...
To ask the Secretary of State for Defence, pursuant to the Answer of 17 January 2023 to Question 118820 on Armed Forces: Housing, when he plans to write to the Rt hon. Member for Wentworth and Dearne on the number of (a) service family accommodation and (b) single living accommodation...
Shortly.
To ask the Secretary of State for Defence, pursuant to the Answer of 26 January 2023 to Question 126539 on Military Bases: Heating, how many of the 129 incidents related to heating were resolved within 12 hours.
To ask the Secretary of State for Defence, pursuant to the Answer of 26 January 2023 to Question 126539 on Military Bases: Heating, how many of the 129 incidents related to heating were resolved within 12 hours.
111 of the 129 incidents were resolved within 12 hours.
To ask the Secretary of State for Defence, how many days RAF Halton has been without heating in each of the last 12 months.
To ask the Secretary of State for Defence, how many days RAF Halton has been without heating in each of the last 12 months.
The table below shows how many days individual assets at RAF Halton, have been without heating. An asset can be an individual radiator, room, or floor.
Month | Number of Days |
April | 13 |
May | 0 |
June | 0 |
July | 10 |
August | 31 |
September | 30 |
October | 31 |
November | 30 |
December | 31 |
Data pre-April 2022 is not held centrally in the format requested and can only be provided at disproportionate cost.
To ask the Secretary of State for Defence, pursuant to the Answer of 9 January 2023 to Question 113208 on Military Bases: Heating, how many and what proportion of these incidents were classed as (a) emergency, (b) urgent and (c) routine.
To ask the Secretary of State for Defence, pursuant to the Answer of 9 January 2023 to Question 113208 on Military Bases: Heating, how many and what proportion of these incidents were classed as (a) emergency, (b) urgent and (c) routine.
The table below details how the incidents, relating to heating, were categorised.
Category | Number of Incidents |
|
|
Emergency (E) | 129 |
Enhanced Reactive Maintenance (ERM) | 759 |
1 – Critical | 69 |
2 – Urgent | 279 |
3 - Routine | 70 |
Catastrophic Failure Out of Hours (CF) | 31 |
Total | 1,337 |
The data for Stonehouse Barracks provided previously in Question 113208 was incorrectly reported at 349 incidents, instead of 46, due to a data error. The table now reflects the correct lesser number of total incidents at 1,337 as opposed to 1,640.
To ask the Secretary of State for Defence, pursuant to the Answer of 17 January 2023 to Question 122040 on HMS Collingwood: Repairs and Maintenance, for what reasons work orders were submitted for the maintenance issues reported since February 2022 that have resulted in a lack of hot water for...
To ask the Secretary of State for Defence, pursuant to the Answer of 17 January 2023 to Question 122040 on HMS Collingwood: Repairs and Maintenance, for what reasons work orders were submitted for the maintenance issues reported since February 2022 that have resulted in a lack of hot water for...
The Work Orders for the 126 maintenance issues that resulted in a lack of hot water for 24 hours and more, ranged from a lack of hot water to individual taps, to a total loss of hot water services to a building.
The breakdown of the 126 maintenance tasks categorised based on priority is shown below:
Enhanced Reactive Maintenance (Emergency) | Urgent | Routine | TOTAL |
36 | 42 | 48 | 126 |
To ask the Secretary of State for Defence, pursuant to the Answer of 9 January 2023 to Question 113208 on Military Bases: Heating, how many and what proportion of those incidents were resolved within 12 hours.
To ask the Secretary of State for Defence, pursuant to the Answer of 9 January 2023 to Question 113208 on Military Bases: Heating, how many and what proportion of those incidents were resolved within 12 hours.
This information is not held in the format requested.
The table below sets out the figures previously provided regarding the number of incidents relating to loss of heating and/or hot water for buildings on each of the sites requested. Heating figures cannot be separated out.
In line with the FDIS Built Estate contracts, contractors are obliged to respond to the loss of heating immediately to make buildings safe, and within 12 hours to restore functionality for certain asset types, including Single Living Accommodation.
Establishment | Total Number of Heating/Hot Water Incidents | Fixed within 12 hours | Proportion |
HMS Raleigh | 121 | 51 | 42% |
Commando Training Centre Lympstone | 86 | 25 | 29% |
HMS Sultan | 357 | 149 | 42% |
HMS Collingwood | 230 | 112 | 49% |
CHOM, YHOM, DOM and No1 Mess RAFC Cranwell | 8 | 4 | 50% |
RAF Halton | 244 | 70 | 29% |
Catterick Garrison | 102 | 54 | 53% |
RAF Cosford | 143 | 104 | 73% |
Stonehouse Barracks | 46 | 13 | 28% |
For less operationally critical buildings, functionality should be restored within five working days.
To ask the Secretary of State for Defence, pursuant to the Answer of 16 January 2023 to Question 119902, if he will place regular updates to dashboards on response rates to heating loss in Service Family Accommodation in the House Library.
To ask the Secretary of State for Defence, pursuant to the Answer of 16 January 2023 to Question 119902, if he will place regular updates to dashboards on response rates to heating loss in Service Family Accommodation in the House Library.
Data provided from contractors via daily dashboard updates is being interrogated to ensure accuracy. Options for publication will be considered in due course.
To ask the Secretary of State for Defence, how many Army barracks have been without heating or hot water for more than 24 hours since 1 January 2022.
To ask the Secretary of State for Defence, how many Army barracks have been without heating or hot water for more than 24 hours since 1 January 2022.
Data is held on issues reported with heating and hot water within Army Barracks, however this is not held centrally or in the format requested and can only be provided at disproportionate cost.
To ask the Secretary of State for Defence, how much compensation is provided to Forces families per day to cover the increased energy costs caused by the use of temporary heaters each month since February 2022.
To ask the Secretary of State for Defence, how much compensation is provided to Forces families per day to cover the increased energy costs caused by the use of temporary heaters each month since February 2022.
From 7 December 2022, Service personnel can claim a £20 cash compensation payment (paid via bank transfer) per 24 hours for total loss of heating, where temporary heating is provided.
Between 1 April 2022 and 7 December 2022, Service personnel could claim a £1 compensation voucher per 24 hours for total loss of heating, where temporary heating is provided.
Information prior to April 2022 is not held.
To ask the Secretary of State for Defence, how many instances of (a) heating and (b) hot water failure were reported in Single Living Accommodation in each of the last three years.
To ask the Secretary of State for Defence, how many instances of (a) heating and (b) hot water failure were reported in Single Living Accommodation in each of the last three years.
Data is held on issues reported with heating and hot water in buildings designated as Single Living Accommodation however this is not held centrally or in the format requested, and can only be provided at disproportionate cost.
To ask the Secretary of State for Defence, how many (a) service family accommodation and (b) single living accommodation homes have been left without (i) heating and (ii) hot water for more than 24 hours in the latest period for which data is available.
To ask the Secretary of State for Defence, how many (a) service family accommodation and (b) single living accommodation homes have been left without (i) heating and (ii) hot water for more than 24 hours in the latest period for which data is available.
Service Family Accommodation (SFA)
No home should be left without any form of heating or hot water for more than 24 hours. Where a fault with the permanent heating system cannot be rectified within this timeframe, alternative forms of heating and sources of hot water, or alternative accommodation, should be provided.
Total loss of permanent heating is classed as an Urgent task during the heating season (October to April). The Acceptable Level of Performance (the minimum contracted standard) for Urgent reactive maintenance response is 48 hours to respond and rectify the problem. Therefore, data is compiled against that timeframe rather than for 24 hours.
(i) As at 12 January 2023, I can confirm that 43 out of a total of 47,894 Service Family Accommodation properties are experiencing total loss of permanent heating, over the ALP of 48 hours. Measures have been put in place to provide them with temporary heating or temporary accommodation as appropriate.
(ii) Information on hot water loss is currently not recorded in the format requested. However, I can confirm that in the month of December 2022, VIVO carried out at total of 164 hot water repairs and as at 13 January 2023, Amey had 1 Service Family Accommodation property which had experienced hot water loss for over 48 hours.
Single Living Accommodation (SLA)
SLA is managed by a number of different Maintenance Management Organisations (MMOs) across the MOD estate. As a result, data to provide a complete estate wide response is not held centrally and can only be provided at disproportionate cost.
To ask the Secretary of State for Defence, pursuant to the Answer of 9 January 2023 to Question 113210 on HMS Collingwood: Repairs and Maintenance, how many of the maintenance issues related to heating and hot water reported at HMS Collingwood since February 2022 resulted in a lack of hot...
To ask the Secretary of State for Defence, pursuant to the Answer of 9 January 2023 to Question 113210 on HMS Collingwood: Repairs and Maintenance, how many of the maintenance issues related to heating and hot water reported at HMS Collingwood since February 2022 resulted in a lack of hot...
Across the 180 buildings on site at HMS Collingwood, including office buildings, there have been a total of 126 maintenance issues reported since February 2022 that have resulted in a lack of hot water for 24 hours and more. Work orders include a lack of hot water to individual taps.
To ask the Secretary of State for Defence, how many (a) service family accommodation and (b) single living accommodation homes have had issues reported with (i) heating and (ii) hot water since April 2022.
To ask the Secretary of State for Defence, how many (a) service family accommodation and (b) single living accommodation homes have had issues reported with (i) heating and (ii) hot water since April 2022.
I will write to the right hon. Member with the requested information shortly.