1-3 of 3 results for subject:Funerals
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To ask the Secretary of State for Business and Trade, whether she has made a recent assessment of the potential merits of introducing licensing for funeral directors.
To ask the Secretary of State for Business and Trade, whether she has made a recent assessment of the potential merits of introducing licensing for funeral directors.
The Government currently has no plans to introduce a licensing scheme for funeral directors.
Funeral directors are subject to existing consumer rights legislation. We believe this provides the tools necessary for tackling rogue practices in the sector. We are strengthening consumer rights as part of the Digital Markets, Competition and Consumers Bill.
Following a market investigation into the funerals sector, the Competition and Markets Authority introduced legal obligations on funeral directors and crematorium operators in 2021 and set these out in guidance in 2023.
To ask the Secretary of State for Business and Trade, whether she is taking steps to require funeral firms to offer compensation to customers when funerals are cancelled at short notice.
To ask the Secretary of State for Business and Trade, whether she is taking steps to require funeral firms to offer compensation to customers when funerals are cancelled at short notice.
The Consumer Rights Act 2015 gives consumers rights to redress and refunds including when businesses cancel services that have been agreed. The Competition and Markets Authority recently carried out a market investigation into the funerals sector to ensure these rules were being observed. They have issued guidance to businesses in the sector on their obligations to consumers. Details can be found at: https://competitionandmarkets.blog.gov.uk/2023/01/27/helping-businesses-comply-with-the-funerals-order/. Consumers can seek free advice on their rights from the Citizens Advice consumer service on 0808 223 1133 (www.citizensadvice.org.uk/). The Financial Conduct Authority regulates prepaid funeral plans. Details can be found at: https://www.fca.org.uk/news/press-releases/fca-regulation-boosts-consumer-protection-funeral-plans-market.
To ask the Secretary of State for Business and Trade, whether her Department is taking steps to help ensure that funeral companies make their complaints policies and procedures clear to all customers.
To ask the Secretary of State for Business and Trade, whether her Department is taking steps to help ensure that funeral companies make their complaints policies and procedures clear to all customers.
The Consumer Rights Act 2015 gives consumers rights to redress and refunds including when businesses cancel services that have been agreed.
The Competition and Markets Authority recently carried out a market investigation into the funerals sector to ensure these rules were being observed. They have issued guidance to businesses in the sector on their obligations to consumers. Details can be found at: https://competitionandmarkets.blog.gov.uk/2023/01/27/helping-businesses-comply-with-the-funerals-order/.
Consumers can seek free advice on their rights from the Citizens Advice consumer service on 0808 223 1133 (www.citizensadvice.org.uk/). The Financial Conduct Authority regulates prepaid funeral plans. Details can be found at: https://www.fca.org.uk/news/press-releases/fca-regulation-boosts-consumer-protection-funeral-plans-market.