Interpreting services in court are at a 95% success rate, and the National Audit Office has said that we should go on and implement the proposals fully. The contract is saving us £15 million a year of taxpayers’ money, and as long as we continue to work with interpreters—we have already had an important meeting with them—the new system will be more sustainable, effective and transparent than the old one.

Interpreting services in court are at a 95% success rate, and the National Audit Office has said that we should go on and implement the proposals fully. The contract is saving us £15 million a year of taxpayers’ money, and as long as we continue to work with interpreters—we have already had an important meeting with them—the new system will be more sustainable, effective and transparent than the old one.

Last week, the Public Accounts Committee published its report on the Ministry of Justice’s language services contract. It concluded, among other things, that Applied Language Solutions does not have enough interpreters available to meet demand, and that the interpreters who are provided

do not all have the necessary qualifications. Does the Secretary of State intend to implement the Committee’s recommendations to address those pressing issues?

Last week, the Public Accounts Committee published its report on the Ministry of Justice’s language services contract. It concluded, among other things, that Applied Language Solutions does not have enough interpreters available to meet demand, and that the interpreters who are provided

do not all have the necessary qualifications. Does the Secretary of State intend to implement the Committee’s recommendations to address those pressing issues?

To ask Her Majesty’s Government, in the light of the recent report by the National Audit Office on the Ministry of Justice’s Language Services Contract, what steps they are taking to monitor the performance of Applied Language Services (ALS) in the supply of interpretation services to the courts; and what...

To ask Her Majesty’s Government, in the light of the recent report by the National Audit Office on the Ministry of Justice’s Language Services Contract, what steps they are taking to monitor the performance of Applied Language Services (ALS) in the supply of interpretation services to the courts; and what...

We have seen no such evidence. If the hon. Gentleman has a constituency case that he wants to bring to us, he should feel free to do so.

We have seen no such evidence. If the hon. Gentleman has a constituency case that he wants to bring to us, he should feel free to do so.

The hon. Lady may be aware of problems that occurred when the contract started in January, but the National Audit Office’s recent report, published on 12 September, showed that ALS was filling 95% of its bookings and complaints had fallen. The Department continues to monitor the performance of ALS against the key performance indicators. We published a statistical report in May and plan to publish an updated report later in the year.

The hon. Lady may be aware of problems that occurred when the contract started in January, but the National Audit Office’s recent report, published on 12 September, showed that ALS was filling 95% of its bookings and complaints had fallen. The Department continues to monitor the performance of ALS against the key performance indicators. We published a statistical report in May and plan to publish an updated report later in the year.

I thank the Minister for her response and welcome her to her post. She brings a unique expertise to the team. May I also pay tribute to the right hon. and learned Member for Rushcliffe (Mr Clarke)? He was a good Lord Chancellor.

The Minister will be aware that there is a legal duty under the Human Rights Act to provide interpreters, and a judge last month said ALS was dreadful—a plague on the courts and incompetent. What steps will the Minister take to ensure there is no waste of public money in delayed and adjourned cases?

I thank the Minister for her response and welcome her to her post. She brings a unique expertise to the team. May I also pay tribute to the right hon. and learned Member for Rushcliffe (Mr Clarke)? He was a good Lord Chancellor.

The Minister will be aware that there is a legal duty under the Human Rights Act to provide interpreters, and a judge last month said ALS was dreadful—a plague on the courts and incompetent. What steps will the Minister take to ensure there is no waste of public money in delayed and adjourned cases?

The Ministry of Justice acted quickly to put a plan in place when it became obvious that there were performance problems. We are not being complacent and we will continue to monitor performance, but we are seeing some substantial improvements. The framework with ALS is intended to provide better value for money. It also provides an opportunity to reduce a great deal of

the administrative burdens that were placed on the justice agencies under the old system. The contract is also expected to save the Ministry of Justice in the region of £15 million a year.

The Ministry of Justice acted quickly to put a plan in place when it became obvious that there were performance problems. We are not being complacent and we will continue to monitor performance, but we are seeing some substantial improvements. The framework with ALS is intended to provide better value for money. It also provides an opportunity to reduce a great deal of

the administrative burdens that were placed on the justice agencies under the old system. The contract is also expected to save the Ministry of Justice in the region of £15 million a year.

The Minister must be irritated to be spending her first few days in office reading NAO reports detailing her predecessor’s cock-ups. Does she agree with the Chair of the Public Accounts Committee that the NAO inquiry into the language service contract has uncovered some shocking failings which have had a dreadful impact on clients of the Court Service and people who work in the interpretation service? If she does, will she now suspend the contract with Applied Language Solutions, or is she happy to see interpreters with no experience, qualifications or criminal records checks being used in serious and sensitive criminal cases?

The Minister must be irritated to be spending her first few days in office reading NAO reports detailing her predecessor’s cock-ups. Does she agree with the Chair of the Public Accounts Committee that the NAO inquiry into the language service contract has uncovered some shocking failings which have had a dreadful impact on clients of the Court Service and people who work in the interpretation service? If she does, will she now suspend the contract with Applied Language Solutions, or is she happy to see interpreters with no experience, qualifications or criminal records checks being used in serious and sensitive criminal cases?

I do not agree with that. We are seeing significant improvements—

I do not agree with that. We are seeing significant improvements—

Really?

Really?

Yes we are, and the Opposition also need to accept that the NAO report accepted that the Government had good reasons for making changes from the old system.

Yes we are, and the Opposition also need to accept that the NAO report accepted that the Government had good reasons for making changes from the old system.

Further to Question 6, is there any indication that any prisoner has received an inappropriate sentence because of the failings of Applied Language Solutions, given that, as the Under-Secretary of State for Justice, the hon. Member for Maidstone and The Weald (Mrs Grant) said, it has failed to fulfil 5% of its bookings even after the improvements that she talked about?

Further to Question 6, is there any indication that any prisoner has received an inappropriate sentence because of the failings of Applied Language Solutions, given that, as the Under-Secretary of State for Justice, the hon. Member for Maidstone and The Weald (Mrs Grant) said, it has failed to fulfil 5% of its bookings even after the improvements that she talked about?

We have published assessments of ALS’s performance, and we will continue to do so, but it is impossible to arrive at the numbers the hon. Lady is seeking. Her question seems to imply that the previous system for booking interpreters was a model of exactitude and correctitude; it was not. ALS’s performance is now reaching the required contract level.

We have published assessments of ALS’s performance, and we will continue to do so, but it is impossible to arrive at the numbers the hon. Lady is seeking. Her question seems to imply that the previous system for booking interpreters was a model of exactitude and correctitude; it was not. ALS’s performance is now reaching the required contract level.

Is the Minister able to put a figure on how much the repeated failure of Applied Language Solutions to provide interpreters in court proceedings has cost the taxpayer through delayed proceedings?

Is the Minister able to put a figure on how much the repeated failure of Applied Language Solutions to provide interpreters in court proceedings has cost the taxpayer through delayed proceedings?

On 24 May, we will publish a full statistical analysis of the performance of ALS up to 30 April. Since the contract went national after a successful regional pilot in the north-west on 30 January, there were significant problems with the exercise of that contract, both related to the administration by ALS and to the attitude of interpreters engaging with ALS. I am pleased to be able to report to the House that the performance of ALS and its owner Capita has considerably improved in this area. The position has improved further since 30 April, and it is achieving very nearly now the performance required under the contract.

On 24 May, we will publish a full statistical analysis of the performance of ALS up to 30 April. Since the contract went national after a successful regional pilot in the north-west on 30 January, there were significant problems with the exercise of that contract, both related to the administration by ALS and to the attitude of interpreters engaging with ALS. I am pleased to be able to report to the House that the performance of ALS and its owner Capita has considerably improved in this area. The position has improved further since 30 April, and it is achieving very nearly now the performance required under the contract.