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Letter dated 12/12/2013 from Lord Marland of Odstock to Lord Monks regarding early conciliation following the Grand Committee debate on the Enterprise and Regulatory Reform Bill. 2 p.
Letter dated 12/12/2013 from Lord Marland of Odstock to Lord Monks regarding early conciliation following the Grand Committee debate on the Enterprise and Regulatory Reform Bill. 2 p.
Having sat through the first day of the Committee stage listening to a debate on a subject about which I know nothing, I have found out two things: first, that I was none the wiser at the end of the Committee but, more importantly, that the Minister conducts business at...
Having sat through the first day of the Committee stage listening to a debate on a subject about which I know nothing, I have found out two things: first, that I was none the wiser at the end of the Committee but, more importantly, that the Minister conducts business at...
I support my noble friend’s amendment. As she mentioned, I was a member of the council for a good, long time. In fact, I think I am the record holder at about 15 years. One of the pleasures of being a council member was that mostly when you have been...
I support my noble friend’s amendment. As she mentioned, I was a member of the council for a good, long time. In fact, I think I am the record holder at about 15 years. One of the pleasures of being a council member was that mostly when you have been...
My Lords, I, too, take the opportunity to give my support to the amendment before the Committee. I do so not just on the basis of my own past membership of ACAS but of the contribution that the organisation makes in the overall sphere of industrial relations. We have an...
My Lords, I, too, take the opportunity to give my support to the amendment before the Committee. I do so not just on the basis of my own past membership of ACAS but of the contribution that the organisation makes in the overall sphere of industrial relations. We have an...
My Lords, the terms under which ACAS is strengthened are very important, but first I want to reiterate a point I made at Second Reading and to which the noble Baroness, Lady Donaghy, has already referred: it is important to ensure that resources are available right from the start, not...
My Lords, the terms under which ACAS is strengthened are very important, but first I want to reiterate a point I made at Second Reading and to which the noble Baroness, Lady Donaghy, has already referred: it is important to ensure that resources are available right from the start, not...
My Lords, I support the amendment. I am still trying to get my head around the vision of the noble Lord, Lord Marland, as a recruiting sergeant, and I look forward to seeing him at the next factory gates recruitment session. More seriously, this is an appropriate amendment given the...
My Lords, I support the amendment. I am still trying to get my head around the vision of the noble Lord, Lord Marland, as a recruiting sergeant, and I look forward to seeing him at the next factory gates recruitment session. More seriously, this is an appropriate amendment given the...
My Lords, I thank the noble Baroness, Lady Donaghy, for the amendment. It is, quite rightly, an interesting area to probe. I also compliment her on her work as chair of ACAS and the work of its board.
In summary, this is a nice problem to have. We all agree that...
My Lords, I thank the noble Baroness, Lady Donaghy, for the amendment. It is, quite rightly, an interesting area to probe. I also compliment her on her work as chair of ACAS and the work of its board.
In summary, this is a nice problem to have. We all agree that...
My Lords, in moving Amendment 17, I shall speak also to Amendments 18, 19 and 20, with which it is grouped. I put down these amendments to oppose this section of the Bill following the contribution I made at Second Reading because I feel that in many respects the Bill...
My Lords, in moving Amendment 17, I shall speak also to Amendments 18, 19 and 20, with which it is grouped. I put down these amendments to oppose this section of the Bill following the contribution I made at Second Reading because I feel that in many respects the Bill...
I intervene again, although I will not make a habit of doing so. In my earlier remarks I referred to a steeplechase that the applicant needs to negotiate to reach the employment tribunal. The tribunal is not a sort of holy grail by any means. The average compensation payments are...
I intervene again, although I will not make a habit of doing so. In my earlier remarks I referred to a steeplechase that the applicant needs to negotiate to reach the employment tribunal. The tribunal is not a sort of holy grail by any means. The average compensation payments are...
In moving Amendment 20A, I recognise that the new procedures will be implemented. The importance of an early review is to find out not only the impact that they are having on the process and the working relationship between tribunals and ACAS, but also whether there is a wider impact...
In moving Amendment 20A, I recognise that the new procedures will be implemented. The importance of an early review is to find out not only the impact that they are having on the process and the working relationship between tribunals and ACAS, but also whether there is a wider impact...
My Lords, I thank all noble Lords for this excellent debate. I am very grateful to the noble Lord, Lord Young of Norwood Green, for his cheerful and genuine support on the Bill. I am also grateful to my noble friends Lord Gardiner of Kimble and Lady Stowell of Beeston...
My Lords, I thank all noble Lords for this excellent debate. I am very grateful to the noble Lord, Lord Young of Norwood Green, for his cheerful and genuine support on the Bill. I am also grateful to my noble friends Lord Gardiner of Kimble and Lady Stowell of Beeston...
To ask the Secretary of State for Business, Innovation and Skills if he will undertake an investigation into the efficacy and impartiality of the advice given by the ACAS helpline.
[124058]
To ask the Secretary of State for Business, Innovation and Skills if he will undertake an investigation into the efficacy and impartiality of the advice given by the ACAS helpline.
[124058]
ACAS takes its responsibilities to ensure that it gives callers accurate and impartial advice very seriously. ACAS regularly monitors customers' usage, experiences and attitudes towards the ACAS helpline. The following results are based on the most recent independent evaluation of the ACAS helpline published in August 2012:
Impartiality:
94% of callers agreed that the helpline adviser presented the information in an impartial way.
Quality of advice:
93% of callers agreed that the helpline adviser was knowledgeable;
86% of callers agreed that the information provided answered their inquiry in full;
85% of callers agreed that the information provided helped them decide what to do next (this is quoted in the 2011/12 annual report 'performance against customer satisfaction targets' against a target of 70%);
87% of callers agreed that the information provided in their call was valuable to them.
Overall satisfaction:
94% of callers were satisfied overall with the service they received from the ACAS helpline.
ACAS has a comprehensive programme of development for its advisers to ensure they are kept up to date and managers work closely with staff including listening to call recordings to ensure that advice given meets its standards.
Clauses 13 to 17 agreed to, one with an amendment. Schedule 3 agreed to.
Clauses 13 to 17 agreed to, one with an amendment. Schedule 3 agreed to.
Clauses 7 to 11 agreed to.
Clauses 7 to 11 agreed to.
Written evidence reported to the House. Clause 7 under consideration.
Written evidence reported to the House. Clause 7 under consideration.
I beg to move,
That this House, whilst supporting the principles of the Green Investment Bank and affirming its belief that active government should work in partnership with business to encourage long-term sustainable economic growth, facilitate enterprise, protect the rights of all, particularly low-paid, workers and simplify regulation where necessary, declines...
I beg to move,
That this House, whilst supporting the principles of the Green Investment Bank and affirming its belief that active government should work in partnership with business to encourage long-term sustainable economic growth, facilitate enterprise, protect the rights of all, particularly low-paid, workers and simplify regulation where necessary, declines...
As part of the coalition agreement, all Government Departments are required to review all their non-departmental public bodies (NDPBs) at least every three years. ACAS has been selected as one of the NDPBs for which the review will commence during the first year of the programme (2011-12). The review will...
As part of the coalition agreement, all Government Departments are required to review all their non-departmental public bodies (NDPBs) at least every three years. ACAS has been selected as one of the NDPBs for which the review will commence during the first year of the programme (2011-12). The review will...
My honourable friend the Minister for Employment Relations, Consumers and Postal Affairs has today made the following Statement. As part of the coalition agreement, all government departments are required to review all their non-departmental public bodies (NDPBs) at least every three years. ACAS has been selected as one of the...
My honourable friend the Minister for Employment Relations, Consumers and Postal Affairs has today made the following Statement. As part of the coalition agreement, all government departments are required to review all their non-departmental public bodies (NDPBs) at least every three years. ACAS has been selected as one of the...
To ask the Secretary of State for Business, Innovation and Skills what assessment he has made of the additional resources required by ACAS to implement the Government's early conciliation proposals; and what additional resources his Department will provide to ACAS in each of the next three years.
To ask the Secretary of State for Business, Innovation and Skills what assessment he has made of the additional resources required by ACAS to implement the Government's early conciliation proposals; and what additional resources his Department will provide to ACAS in each of the next three years.