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1-20 of 224 results for subject:Misrepresentation

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2013

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To ask the Chancellor of the Exchequer what assessment he has made of progress of redress arrangements for businesses subject to interest rate swap mis-selling.

Asked by
Ian Swales (Liberal Democrat)
Answering body
Treasury
Type
Written questions
Status
Answered
Date
19 December 2013
Reference
180424; 572 c766W
House
House of Commons

On 4 June 2013, Official Report, column 92WS, I informed the House that my right hon. Friend the Secretary of State for Health and I had asked Professor Chris Elliott to carry out an independent review into the integrity and assurance of food supply networks following the horsemeat fraud. I...

Member
Owen Paterson (Conservative)
Department
Department for Environment, Food and Rural Affairs
Type
Written statements
Date
12 December 2013
Reference
572 cc51-3WS
House
House of Commons

My Right Hon Friend the Secretary of State (Owen Paterson) has today made the following statement.

On 4 June I informed the House that my Rt Hon Friend the Secretary of State for Health (Jeremy Hunt) and I had asked Professor Chris Elliott to carry out an independent review into the...

Member
Lord De Mauley (Conservative)
Department
Department for Environment, Food and Rural Affairs
Type
Written statements
Date
12 December 2013
Reference
750 cc99-100WS
House
House of Lords
Deposited by
Department for Environment, Food and Rural Affairs
Type
Deposited papers
Date
12 December 2013
Reference
DEP2013-1992
House
House of Lords; House of Commons

To ask the Minister for the Cabinet Office what steps he is taking to discourage members of the public from using websites that charge for services that are currently provided free by the Government.

Asked by
Greg Knight (Conservative)
Answering body
Cabinet Office
Type
Written questions
Status
Answered
Date
28 November 2013
Reference
177471; 571 c397W
House
House of Commons
Type
Select Committee written evidence; Parliamentary committees
Committee
Treasury Committee
Date
27 November 2013
House
House of Commons
Type
Select Committee written evidence; Parliamentary committees
Committee
Treasury Committee
Date
27 November 2013
House
House of Commons

My Lords, Amendments 185 to 189, 191 to 194 and 197 to 198 are government amendments on claims management companies and non-government amendments on the consumer’s access to redress from CMCs through the Office for Legal Complaints.

Turning first to the government amendments on CMCs, it is clear that bad practice...

Member
Lord Newby (Liberal Democrat)
Type
Proceeding contributions
Date
27 November 2013
Reference
749 cc1476-8
House
House of Lords

To ask the Secretary of State for Business, Innovation and Skills what discussions his Department has had with Google on stopping advertisements for unofficial websites which seek to encourage customers to pay them for Land Registry services.

Asked by
George Galloway (Respect Party)
Answering body
Business, Innovation and Skills
Type
Written questions
Status
Answered
Date
25 November 2013
Reference
176521; 571 c44W
House
House of Commons

To ask Her Majesty’s Government what steps they are taking to discourage customers from using copycat websites that charge for services, such as European Health Insurance Cards, that are provided free of charge by government departments.

Asked by
Lord Brabazon of Tara (Conservative)
Oral questions - Lead
Status
Answered
Date
21 November 2013
Reference
749 cc1061-3
House
House of Lords

My Lords, most users access digital government services via the major search engines. This user behaviour has been used to inform the design of gov.uk so that government services consistently come at the top of search results. Easy access to and education about the official source of digital government services is the main way the Government protect users from inadvertently using non-official sites. The Government will continue to take action against websites that misrepresent their relationship with government and misuse government logos.

Answered by
Lord Wallace of Saltaire (Liberal Democrat)
Type
Oral answers to questions
Date
21 November 2013
Reference
749 c1061
House
House of Lords

I thank my noble friend for that reply, but is he aware that if he googles “European Health Insurance Card”, the first two or three sites that he will come to will charge him something more than £20 for the card, whereas if he goes down to the National Health Service official site, he can get one for free? There are other examples of this, most notably passport applications where one can pay well over £40 for something that one can do oneself for nothing or go through the Post Office and pay just over £8 for help with filling in the form. Does my noble friend agree that some of these sites, to a non-legal eye anyway, come very close to passing themselves off as the official site? Would not the solution be for the Government to make sure that their site, even if it costs money with Google, always comes first on the list?

Asked by
Lord Brabazon of Tara (Conservative)
Oral questions - 1st Supplementary
Status
Answered
Date
21 November 2013
Reference
749 c1061
House
House of Lords

My Lords, I spent some time on Tuesday afternoon looking at some of these sites. I confirm I had not realised—no doubt a number of noble Lords have not realised—that the first two or three sites to come up on the list are sponsored ads, which is indicated in very, very small print. In all cases, the top site of the non-sponsored ads was the gov.uk website. I also checked a number of the sponsored ads, which are extremely well designed. They all say that

they are not an official website, but it is quite easy if you are in a hurry to miss that paragraph. Perhaps I should add that Transport for London also suffers from this if you are paying your congestion charge. I suspect that one or two noble Lords have paid more than they should for their congestion charge on one or two occasions.

Answered by
Lord Wallace of Saltaire (Liberal Democrat)
Type
Oral answers to questions
Date
21 November 2013
Reference
749 c1061
House
House of Lords

My Lords, if that be the case, what can the Government do about it?

Asked by
Lord Campbell-Savours (Labour)
Oral questions - Supplementary
Status
Answered
Date
21 November 2013
Reference
749 c1062
House
House of Lords

My Lords, the Government could pay, as the noble Lord, Lord Brabazon, suggested, which perhaps would drive up the cost of sponsored ads—or perhaps they could intervene and forbid search engines from carrying sponsored ads in that place. I think that we would be hesitant to do that. The Government are in constant dialogue with Google. We look at these sites and check on the number of complaints—and after agreement with Google a number of these sites have been removed. The subtle design of them clearly is improving.

Answered by
Lord Wallace of Saltaire (Liberal Democrat)
Type
Oral answers to questions
Date
21 November 2013
Reference
749 c1062
House
House of Lords

My Lords, I share the concern about copycat websites, but is my noble friend aware that there are occasions when the Government make money out of services that should be free? Surely, what is right for the private goose should be right for the government gander. For example, for many years now, government departments and agencies have been using 0870 high-rate telephone numbers. This has resulted in a change, but I understand from a news item this month that some £56 million is already being made by government out of services that ought to be free to the citizen and taxpayer. It is outrageous that this continues. Will my noble friend give an assurance that it will be dealt with?

Asked by
Lord Tyler (Liberal Democrat)
Oral questions - Supplementary
Status
Answered
Date
21 November 2013
Reference
749 c1062
House
House of Lords

My Lords, I do not want to be tempted down the road of what the Government should charge for and what we should provide free. The Government do, after all, charge for renewing a passport—one of the most frequent areas in which other services then charge on top of the government fee if you answer a sponsored ad by mistake.

Answered by
Lord Wallace of Saltaire (Liberal Democrat)
Type
Oral answers to questions
Date
21 November 2013
Reference
749 c1062
House
House of Lords

My Lords, should the Government not now call time on the people who operate these sites? I suggest that the Government speak to the internet providers and tell them not to accept these sponsored ads. Secondly, can the Government and TfL not refuse to accept the payment? That would solve the problem.

Asked by
Lord Kennedy of Southwark (Labour)
Oral questions - Supplementary
Status
Answered
Date
21 November 2013
Reference
749 c1062
House
House of Lords

My Lords, I am not entirely sure that I am familiar with the legal subtleties of this. A number of government agencies and authorities have looked in detail at this and we are in constant dialogue with the search engines about these sites. As I said, they are extremely well designed and all of them claim to offer additional services, but there are occasional complaints that the additional services are not fully provided.

Answered by
Lord Wallace of Saltaire (Liberal Democrat)
Type
Oral answers to questions
Date
21 November 2013
Reference
749 c1062
House
House of Lords

My Lords, is my noble friend aware that I became a victim of a TfL scam on congestion charging some three weeks ago? When I phoned my bank to stop the payment, I was

told that it could not be stopped because the money was taken at point of sale. It is quite disgraceful that these people are able to do this. Will my noble friend do all that he can to marginalise the perpetrators of these scams?

Asked by
Earl of Shrewsbury (Conservative)
Oral questions - Supplementary
Status
Answered
Date
21 November 2013
Reference
749 c1062
House
House of Lords