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To ask Her Majesty’s Government, further to the remarks by Baroness Neville-Rolfe during the Report Stage of the Consumer Rights Bill on 19 November that "there is fraud in the ticket market; we do not dispute the numbers quoted from the National Fraud Authority on this. In this case of...
To ask Her Majesty’s Government, further to the remarks by Baroness Neville-Rolfe during the Report Stage of the Consumer Rights Bill on 19 November that "there is fraud in the ticket market; we do not dispute the numbers quoted from the National Fraud Authority on this. In this case of...
There is existing legislation in place to protect fans, as consumers, when they buy tickets. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Protection from Unfair Trading Regulations 2008 ensure consumers are given key information before they buy from a trader.
These Regulations exist alongside the Fraud Act 2006 which encompasses frauds involving tickets.
Whilst we do not believe that further legislation is required on the specific issue of ticket fraud, the Government is reflecting on the best way to respond to the debate on tickets during Lords Report Stage of the Consumer Rights Bill.
To ask Her Majesty’s Government what action they are taking in the Consumer Rights Bill to ensure that sports fans buying tickets through secondary markets have a right to basic information about the seat and row they have on their ticket for a sporting event; whether they consider that fans...
To ask Her Majesty’s Government what action they are taking in the Consumer Rights Bill to ensure that sports fans buying tickets through secondary markets have a right to basic information about the seat and row they have on their ticket for a sporting event; whether they consider that fans...
As the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and associated guidance make clear. The provision of certain information on tickets offered for sale to the public is an existing requirement for traders (including “for a ticket associated with a particular reserved seat (e.g. Seat 1, Row A) the seat number”).
However, since Report Stage I have been discussing these issues with Ministerial colleagues and interested parties, and will continue to do so, in order to ensure the genuine concerns of fans and ticket sellers are addressed.
To ask Her Majesty’s Government what action they have taken to achieve the core Department for Business, Innovation and Skills mission statement objective of increasing transparency and empowering customers in respect of sports fans, theatre-goers and concert-goers seeking to secure reasonably priced tickets from secondary ticket markets.
To ask Her Majesty’s Government what action they have taken to achieve the core Department for Business, Innovation and Skills mission statement objective of increasing transparency and empowering customers in respect of sports fans, theatre-goers and concert-goers seeking to secure reasonably priced tickets from secondary ticket markets.
The Government has issued guidance relating to online ticket sales in the context of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This guidance establishes how the requirements of these Regulations regarding transparency are interpreted for this market. This ensures that consumers purchasing tickets online from a trader are made aware of “their total price (including delivery costs and other charges)” and the “main characteristics” of the tickets, where “main characteristics” includes “the date and time of the event and the content of the event (e.g. who is performing)” and “for a ticket associated with a particular reserved seat (e.g. Seat 1, Row A) the seat number”.
To ask Her Majesty’s Government what action are they taking to ensure people are aware of their rights when they receive poor service from parcel delivery firms.
To ask Her Majesty’s Government what action are they taking to ensure people are aware of their rights when they receive poor service from parcel delivery firms.
On 31 July this year the UK Statement of Principles on Parcel Deliveries, developed through collaboration between Citizens Advice and the British Retail Consortium, was published. The Principles set out best practice for businesses, such as parcel delivery firms, on how they can ensure fair delivery prices, consumers can obtain delivery cost information upfront and get clear directions to the terms and conditions. This will help consumers to be better informed about online retailers’ pricing policies in particular with regard to delivering to consumers in remote communities. The Statement of Principles is available on the Citizens Advice website: http://www.adviceguide.org.uk/scotland/news/whats_new_sep14_statement_of_principles_for_parcel_deliveries_now_covers_the_uk.htm.
If a consumer has a problem with a parcel delivery firm they can contact the Citizens Advice consumer helpline on 08454 04 05 06 or through their website (https://www.adviceguide.org.uk) which offers a free service on how consumers can proceed with their complaints.
Currently, Citizens Advice is giving Christmas shopping tips, with guidance on what consumers can do if they suffer delivery problems when buying Christmas gifts. This advice can be found on their website: http://www.adviceguide.org.uk/england/news/whats_new_dec14_christmas_shopping_tips.htm.
In addition, the Consumer Rights Bill which is currently before Parliament, will clarify and enhance consumer rights and remedies when contracting with traders for the provision of services, such as parcel delivery firms. This will make it clear for the first time that if traders breach the rights set out in the Bill, the trader is required to re-perform the service to bring it up to scratch or failing that offers a reduction in price. We have been working closely with consumer groups, including Citizens Advice, to develop an effective publicity campaign, including the use of social media to raise consumers’ awareness of these new rights. The Citizens Advice website will be updated by 1 October 2015 when the Bill is anticipated to come into force.
To ask Her Majesty’s Government what action they are taking to ensure people are not trapped in unfair mobile phone contracts.
To ask Her Majesty’s Government what action they are taking to ensure people are not trapped in unfair mobile phone contracts.
Ofcom, the UK Regulator for Telecoms, oversees the General Conditions of Entitlement (GCEs), the rules under which Telecoms companies must operate in the UK. GC 9.6 provides consumer protection in the event of mid-contract variations. Under GC 9.6, providers must give customers notice of contract modifications (e.g. price rises) likely to cause ‘material detriment’ to them and the right to exit the contract without penalty in response. Ofcom published guidance at the start of this year clarifying these rules and further enabling competition in the market to deliver a choice of competitive tariffs for the consumer in the UK.
Major telecoms companies have also agreed to work with the Government and Ofcom on ways to improve transparency in contracts in line with the principles underpinning the Ofcom guidance. The Government and the Regulator will continue to work with the industry to promote further ways of ensuring that consumers have the best possible information to help them make informed choices about the communications services they purchase.
My Lords, these three amendments are minor and technical amendments to tidy up the Bill. Amendment 1 simply serves to update a cross-reference in Clause 21
to make sure that the Bill’s requirements relating to how refunds are paid apply also where the consumer rejects only some of the goods.
Amendment...
My Lords, these three amendments are minor and technical amendments to tidy up the Bill. Amendment 1 simply serves to update a cross-reference in Clause 21
to make sure that the Bill’s requirements relating to how refunds are paid apply also where the consumer rejects only some of the goods.
Amendment...
My Lords, noble Lords who were in the House during the second day of Report will have heard the case presented by the noble and learned Lords, Lord Hope of Craighead and Lord Mackay of Drumadoon, in support of their amendments. Both were intended to remove a potential barrier to...
My Lords, noble Lords who were in the House during the second day of Report will have heard the case presented by the noble and learned Lords, Lord Hope of Craighead and Lord Mackay of Drumadoon, in support of their amendments. Both were intended to remove a potential barrier to...
My Lords, I would like to add my congratulations to the noble and learned Lord, Lord Hope of Craighead, on bringing forward this amendment, following the advice that he had. It has been made very much, if I may say so, towards the last minute, but it is clearly a...
My Lords, I would like to add my congratulations to the noble and learned Lord, Lord Hope of Craighead, on bringing forward this amendment, following the advice that he had. It has been made very much, if I may say so, towards the last minute, but it is clearly a...
Moved by
Baroness Neville-Rolfe
1: Clause 21, page 13, line 17, leave out “(14)” and insert “(17)”
Moved by
Baroness Neville-Rolfe
1: Clause 21, page 13, line 17, leave out “(14)” and insert “(17)”
My Lords, at this stage of a Bill, I always feel that the subject matter should be aspirational, involving the high reaches of policy-making and big speeches. It is always a slight disappointment when we deal simply with technical matters. However, I congratulate the Minister on raising the issue. I...
My Lords, at this stage of a Bill, I always feel that the subject matter should be aspirational, involving the high reaches of policy-making and big speeches. It is always a slight disappointment when we deal simply with technical matters. However, I congratulate the Minister on raising the issue. I...
My Lords, I understand that my honourable friend Mr Ed Vaizey is dealing with this issue. I think we have the powers that we need, and we discussed this on a previous occasion. As I say, my right honourable friend is dealing with the issue. We are not in a...
My Lords, I understand that my honourable friend Mr Ed Vaizey is dealing with this issue. I think we have the powers that we need, and we discussed this on a previous occasion. As I say, my right honourable friend is dealing with the issue. We are not in a...
My Lords, I do not know whether I am in order in speaking now but, before the Minister sits down, it may help the House to hear that I have received correspondence which I assumed had been copied to other noble Lords around the House on precisely the two matters...
My Lords, I do not know whether I am in order in speaking now but, before the Minister sits down, it may help the House to hear that I have received correspondence which I assumed had been copied to other noble Lords around the House on precisely the two matters...
Moved by
Baroness Neville-Rolfe
2: Clause 48, page 32, line 11, after “described),” insert—
“(ca) section 38 (other pre-contract information included in contract),”
Moved by
Baroness Neville-Rolfe
2: Clause 48, page 32, line 11, after “described),” insert—
“(ca) section 38 (other pre-contract information included in contract),”
Moved by
Baroness Neville-Rolfe
3: After Clause 82, insert the following new Clause—
“Appointment of judges to the Competition Appeal Tribunal
(1) In section 12(2) of the Enterprise Act 2002 (constitution of the Competition Appeal Tribunal) after paragraph (a) insert—
“(aa) such judges as are nominated from time to time by the Lord Chief Justice...
Moved by
Baroness Neville-Rolfe
3: After Clause 82, insert the following new Clause—
“Appointment of judges to the Competition Appeal Tribunal
(1) In section 12(2) of the Enterprise Act 2002 (constitution of the Competition Appeal Tribunal) after paragraph (a) insert—
“(aa) such judges as are nominated from time to time by the Lord Chief Justice...
My Lords, I am grateful to the Minister for bringing forward these amendments. As she explained, the initiative was taken initially by me and the noble and learned Lord, Lord Mackay of Drumadoon, at the request of the Lord President in Scotland and the Lord Justice of England and Wales....
My Lords, I am grateful to the Minister for bringing forward these amendments. As she explained, the initiative was taken initially by me and the noble and learned Lord, Lord Mackay of Drumadoon, at the request of the Lord President in Scotland and the Lord Justice of England and Wales....
My Lords, I was expecting someone else to be on their feet before me, but if they are not going to be—
My Lords, I was expecting someone else to be on their feet before me, but if they are not going to be—
My Lords, I think it would be in order to make my comments, which are not on these amendments, after the Motion is put in a moment. I look forward to doing that.
My Lords, I think it would be in order to make my comments, which are not on these amendments, after the Motion is put in a moment. I look forward to doing that.