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To ask the Secretary of State for Environment, Food and Rural Affairs, what proportion of utility assets she plans will be covered by National Flood Resilience Plan.
To ask the Secretary of State for Environment, Food and Rural Affairs, what proportion of utility assets she plans will be covered by National Flood Resilience Plan.
The National Flood Resilience Review did not examine individual utility assets, as responsibility for defending these from floods rests with each utility company.
Instead, it asked the telecommunications and water sectors to assess their vulnerable sites and put in place measures to increase the resilience of their services where appropriate.
Companies have delivered on this commitment, and are now in the process of making improvements to resilience, where feasible, ahead of Christmas 2016. This includes purchasing temporary flood defences, increasing redundancy or utilising alternative assets where temporary flood defences are not suitable and working with local emergency responders on broader local flood plans. Utilities companies are also working with government and regulators to ensure appropriate long term flood defence measures are put in place.
To ask Her Majesty’s Government what proportion of the recommendations published in the National Flood Resilience Review have been implemented; and whether they have developed plans with the relevant utilities and regulators for temporary improvements to resilience, in line with those already available in the electricity supply industry, in order...
To ask Her Majesty’s Government what proportion of the recommendations published in the National Flood Resilience Review have been implemented; and whether they have developed plans with the relevant utilities and regulators for temporary improvements to resilience, in line with those already available in the electricity supply industry, in order...
Good progress is being made on the implementation of the National Flood Resilience Review (NFRR) recommendations. All infrastructure companies have completed their initial assessments of their vulnerable sites for suitability for temporary flood defences and as a result companies are investing heavily in resilience measures to ensure continuity of supply this winter. This includes putting in place or having deployment plans for temporary defences, and other contingency measures such as rezoning of water supplies and the use of mobile telecommunications cells to reduce the risk of disruptions of services. Further to this, the Government is working with utility companies to improve permanent defences in the longer term.
Coordination of flooding policy is a high priority across Government with a number of Departments responsible for delivering actions arising from the NFRR. As such an inter-Ministerial group has been established to oversee flooding policy, including the implementation of the NFRR.
To ask the Secretary of State for Foreign and Commonwealth Affairs, if he will take steps to cut all utility supplies to the Ecuadorian Embassy in London and any other embassy that hosts people who have been charged with committing serious crimes.
To ask the Secretary of State for Foreign and Commonwealth Affairs, if he will take steps to cut all utility supplies to the Ecuadorian Embassy in London and any other embassy that hosts people who have been charged with committing serious crimes.
Article 25 of the Vienna Convention on Diplomatic Relations 1961 (VCDR) requires receiving States to "accord full facilities for the performance of the functions of" foreign diplomatic missions. The VCDR is given effect in UK law by the Diplomatic Privileges Act 1964.
To ask the Secretary of State for Environment, Food and Rural Affairs, what estimate she has made of the average additional annual costs to domestic consumers who are unable to (a) pay utilities bills by direct debit or (b) receive utilities bills electronically in each of the last three years.
To ask the Secretary of State for Environment, Food and Rural Affairs, what estimate she has made of the average additional annual costs to domestic consumers who are unable to (a) pay utilities bills by direct debit or (b) receive utilities bills electronically in each of the last three years.
The Department has not made any estimate of the average additional annual costs to domestic consumers who do not pay by direct debit or receive an electronic water bill.
Water companies in England and Wales do not generally differentiate between customers that pay their water bill by direct debit or access their account online, and those that choose paper billing and annual payment. We are aware of two (Northumbrian Water and United Utilities) that offer an annual discount of £7 and £5 respectively. These discounts are not cross subsidised but reflect the value of the cost saving to companies and customers. These discounts are also an incentive to encourage greater sign up as there are benefits for both the customer and the company.
National Flood Resilience Review. Incl. annexes. 145p.
National Flood Resilience Review. Incl. annexes. 145p.
Parliamentary Under Secretary of State for Rural Affairs and Biosecurity (Lord Gardiner of Kimble) My Right Hon Friend the Secretary of State (Andrea Leadsom) has today made the following statement.
My Rt Hon Friend, the Minister for the Cabinet Office (Ben Gummer) and I would like to update the house...
Parliamentary Under Secretary of State for Rural Affairs and Biosecurity (Lord Gardiner of Kimble) My Right Hon Friend the Secretary of State (Andrea Leadsom) has today made the following statement.
My Rt Hon Friend, the Minister for the Cabinet Office (Ben Gummer) and I would like to update the house...
My Rt Hon Friend, the Minister for the Cabinet Office (Ben Gummer) and I would like to update the house on our progress with the National Flood Resilience Review
Last year the UK was hit by a number of extreme flood events, including in Cumbria, Yorkshire and Lancashire. Record rainfall...
My Rt Hon Friend, the Minister for the Cabinet Office (Ben Gummer) and I would like to update the house on our progress with the National Flood Resilience Review
Last year the UK was hit by a number of extreme flood events, including in Cumbria, Yorkshire and Lancashire. Record rainfall...
That this House recognises that many small independent businesses, including small shops and pubs, are negatively affected by road and utilities works; notes that some businesses, such as Castle Stores in Mow Cop, near Stoke, have lost as much as £800 per week over a three-month period this year due to the effect of road and utilities work, but have not received adequate compensation for this; further notes that this level of loss can result in small businesses closing, with the licensee of The Station Hotel in Hucknall, Nottinghamshire, recently reported being on the verge of closure due to a roadworks scheme costing the pub £20,000 in lost trade, and that the Green Bricks pub in Hull has lost £6,000 a week since November 2015 in an ongoing roadworks scheme, and the licensee has been informed there is no legal obligation for compensation from any avenue; is frustrated that the process to apply for compensation is challenging and time consuming and that it often results in no compensation being given; believes this unfairly discriminates against small businesses, as larger companies have the resources to cope with the disruption or pursue compensation where small business owners do not; and calls on the Government to reform the way small businesses can receive compensation, supporting these small businesses through making it easier for them to claim compensation and increasing the amount of compensation they can receive through a consistent and uniform process.
That this House recognises that many small independent businesses, including small shops and pubs, are negatively affected by road and utilities works; notes that some businesses, such as Castle Stores in Mow Cop, near Stoke, have lost as much as £800 per week over a three-month period this year due...
To ask the Secretary of State for Business, Innovation and Skills, what steps his Department is taking to ensure that customers are able to receive utility and other bills in paper form on request.
To ask the Secretary of State for Business, Innovation and Skills, what steps his Department is taking to ensure that customers are able to receive utility and other bills in paper form on request.
My Department does not intervene in the billing arrangements of individual businesses in the regulated utilities.
But I understand that most utility and other providers give customers the option to receive bills in paper form if they so request.
Many of my constituents have no or very little access to computers and the internet. Will the Government continue to press banks and other key providers to retain high street services for customers who receive utility and other bills in paper form on request?
Many of my constituents have no or very little access to computers and the internet. Will the Government continue to press banks and other key providers to retain high street services for customers who receive utility and other bills in paper form on request?
The Department for Business, Innovation and Skills does not intervene in the individual billing arrangements of utilities or companies, but there are arrangements in place to make sure that those who need paper bills are able to request and receive them. Those who have disabilities, such as the blind, have protections to make sure that they can receive appropriate billing. If there are particular issues for any particular constituent, I would be very happy to look into them for the hon. Gentleman.
The Department for Business, Innovation and Skills does not intervene in the individual billing arrangements of utilities or companies, but there are arrangements in place to make sure that those who need paper bills are able to request and receive them. Those who have disabilities, such as the blind, have protections to make sure that they can receive appropriate billing. If there are particular issues for any particular constituent, I would be very happy to look into them for the hon. Gentleman.
The Department for Business, Innovation and Skills does not intervene in the individual billing arrangements of utilities or companies, but there are arrangements in place to make sure that those who need paper bills are able to request and receive them. Those who have disabilities, such as the blind, have protections to make sure that they can receive appropriate billing. If there are particular issues for any particular constituent, I would be very happy to look into them for the hon. Gentleman.
Many of my constituents have no or very little access to computers and the internet. Will the Government continue to press banks and other key providers to retain high street services for customers who receive utility and other bills in paper form on request?
My Lords, we begin further deliberation on this important Bill with what your Lordships will be pleased to hear is likely to be a short debate begun with an even shorter speech by me from the Opposition Benches in moving Amendment 54. It deals with Clause 8, which concerns self-build...
My Lords, we begin further deliberation on this important Bill with what your Lordships will be pleased to hear is likely to be a short debate begun with an even shorter speech by me from the Opposition Benches in moving Amendment 54. It deals with Clause 8, which concerns self-build...
To ask the Secretary of State for Energy and Climate Change, with reference to the Which? 2016 energy satisfaction survey, what steps she is taking to ensure the big six energy companies improve their customer service as well as reduce their prices.
To ask the Secretary of State for Energy and Climate Change, with reference to the Which? 2016 energy satisfaction survey, what steps she is taking to ensure the big six energy companies improve their customer service as well as reduce their prices.
It is important we have a vibrant, dynamic competitive energy market where energy companies work hard to attract customers though customer service as well as price. There are now 31 independent suppliers in the domestic retail energy market, up from 7 in 2010. Switching from a standard tariff to the best fixed, direct debit deal on the market, many people could save around £200 – and some could save more. During 2015, 3.8 million domestic customers switched electricity supplier and 2.8 million customers switched gas supplier.
The Competition and Markets Authority are nearing the end of their enquiry into the energy markets. We are determined to do whatever it takes to ensure markets work well for consumers.
In the meantime, the Department will be working with Ofgem, the Ombudsman Service and Citizens Advice to make sure that the consumer complaints services are working for consumers and identifying systemic industry wide problems to improve customer service.