1-20 of 225 results for subject:Maladministration
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To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, how many known cases of incorrect identity verification on Gov.UK Verify there have been since 2014.
To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, how many known cases of incorrect identity verification on Gov.UK Verify there have been since 2014.
We are not aware of any cases where an individual has been verified as being someone they are not, or as an identity that is fake or synthetic through GOV.UK Verify.
My constituent Kirstie is a single mum of five, following the sad death of her partner. Owing to an erroneous data entry at the Department for Work and Pensions—through no fault of her own—her tax credits were stopped. They were reinstated after intervention by my office, but instead of paying...
My constituent Kirstie is a single mum of five, following the sad death of her partner. Owing to an erroneous data entry at the Department for Work and Pensions—through no fault of her own—her tax credits were stopped. They were reinstated after intervention by my office, but instead of paying...
The hon. Lady is absolutely right to raise issues of this kind. In my experience of dealing with the DWP as a constituency MP, I have found that it is good at putting right wrongs that it has made on the intervention of Members of Parliament.
The hon. Lady is absolutely right to raise issues of this kind. In my experience of dealing with the DWP as a constituency MP, I have found that it is good at putting right wrongs that it has made on the intervention of Members of Parliament.
indicated dissent.
indicated dissent.
I see the hon. Lady is shaking her head, and I encourage her to go back to the DWP. If there is anything that I or the Secretary of State can do to support her, I am sure that that will happen. This is one of our proper and right...
I see the hon. Lady is shaking her head, and I encourage her to go back to the DWP. If there is anything that I or the Secretary of State can do to support her, I am sure that that will happen. This is one of our proper and right...
Further to that point of order, Mr Speaker. At the moment, I am not the Chair of the Backbench Business Committee.
Further to that point of order, Mr Speaker. At the moment, I am not the Chair of the Backbench Business Committee.
Further to that point of order, Mr Speaker. I wonder what the procedure ought to be, and whether you would be minded to take an urgent question on this matter, given my own history and experience in the Department for Work and Pensions when I was an adviser. At that...
Further to that point of order, Mr Speaker. I wonder what the procedure ought to be, and whether you would be minded to take an urgent question on this matter, given my own history and experience in the Department for Work and Pensions when I was an adviser. At that...
To ask the Secretary of State for Health and Social Care, how many penalty charge notices issued by the NHS Business Authority have been overturned due to wrongly identified benefits on prescription forms in each year since 2010.
To ask the Secretary of State for Health and Social Care, how many penalty charge notices issued by the NHS Business Authority have been overturned due to wrongly identified benefits on prescription forms in each year since 2010.
The following table provides the number of penalty charge notices overturned because the person was confirmed to be receiving a qualifying benefit when their prescription form was checked against Department for Work and Pensions benefit data.
Case Start Year | Department for Work and Pensions Only |
2017 | 25,479 |
2018 | 141,791 |
2019 | 103,455 |
Note:
Date range: the data is only available from October 2017.
Ms Watson is a disabled single parent who is studying to become a children’s social worker. She gave all her information to the universal credit authorities correctly and on time. Some 18 months later, they uploaded the information; two years later, they decided that she had had an overpayment of...
Ms Watson is a disabled single parent who is studying to become a children’s social worker. She gave all her information to the universal credit authorities correctly and on time. Some 18 months later, they uploaded the information; two years later, they decided that she had had an overpayment of...
I am happy for the hon. Lady to write to me on the specific point about her constituent so that I can take it up with the DWP, to make sure that we get a full and detailed response to the various issues. However, as I said earlier, the general...
I am happy for the hon. Lady to write to me on the specific point about her constituent so that I can take it up with the DWP, to make sure that we get a full and detailed response to the various issues. However, as I said earlier, the general...
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 9 May 2019 to Question 250471, what information her Department has provided to London Borough of Tower Hamlets on the (a) number and (b) contact details of those people whose claims were wrongly recorded on...
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 9 May 2019 to Question 250471, what information her Department has provided to London Borough of Tower Hamlets on the (a) number and (b) contact details of those people whose claims were wrongly recorded on...
As part of the Employment and Support Allowance (ESA) underpayment exercise we are informing Local Authorities of any new and past awards of income-related ESA where Local Authorities have registered an interest via the relevant system, in line with our business as usual procedures.
We are in the process of developing additional guidance to support Local Authorities to consider further any possible impacts on individuals of the ESA underpayment exercise.
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 9 May 2019 to Question 250471 on Employment and Support Allowance, how many claimants in each London borough were incorrectly classified as being entitled to contribution-based rather than income-based Employment and Support Allowance.
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 9 May 2019 to Question 250471 on Employment and Support Allowance, how many claimants in each London borough were incorrectly classified as being entitled to contribution-based rather than income-based Employment and Support Allowance.
We are not able to make robust estimates of the numbers of cases likely to be due arrears at a local authority level. All estimates are national only.
Local authority breakdowns of numbers of cases that have been paid arrears to date could only be provided at disproportionate cost.
We are focusing our efforts on contacting all potentially affected individuals to ensure they are paid as quickly as possible.
To ask the Chancellor of the Exchequer, how many 16-year-olds have been affected by HMRC's technical problems that resulted in the non-issuing of National Insurance numbers.
To ask the Chancellor of the Exchequer, how many 16-year-olds have been affected by HMRC's technical problems that resulted in the non-issuing of National Insurance numbers.
HMRC estimates that up to 221,000 16 years may have experienced a delay in receiving their automated NINo notification letter. Anyone who has not received their National Insurance number letter and requires one, can contact HMRC’s helpline on 0300 200 3500 to arrange for one to be issued.
To ask the Secretary of State for Work and Pensions, how much her Department owes in social security benefit back-payments to claimants as a result of errors made by her Department.
To ask the Secretary of State for Work and Pensions, how much her Department owes in social security benefit back-payments to claimants as a result of errors made by her Department.
The information requested is not collated centrally and could only be provided at disproportionate cost.
To ask the Secretary of State for the Home Department, what recent estimate his Department has made of the number of cases of erroneous testing results at Randox laboratories that resulted in a person wrongly having their diving licence suspended.
To ask the Secretary of State for the Home Department, what recent estimate his Department has made of the number of cases of erroneous testing results at Randox laboratories that resulted in a person wrongly having their diving licence suspended.
The Home Office has made no assessment on the number of suspended driving licenses based on tests by Randox Testing Services. The NPCC leads the retesting programme with assistance from the Crown Prosecution Service and others and is committed to giving regular updates.
To ask the Secretary of State for Work and Pensions, on how many occasions the winter fuel payment has been incorrectly paid; and what steps he has taken to recover those payments in each of the last three years.
To ask the Secretary of State for Work and Pensions, on how many occasions the winter fuel payment has been incorrectly paid; and what steps he has taken to recover those payments in each of the last three years.
The DWP makes around 12 million Winter Fuel payments each year.
The DWP is working hard to prevent overpayments from occurring in the first place. However, these do sometimes occur due to a claimant failing to inform DWP of a change of household composition, or that they have moved abroad. Winter Fuel staff annually undertake an extensive Data Matching exercise to identify if any overpayments have occurred, and reduce the possibility of incorrect payments.
The table below shows the volume of Winter Fuel payments that were overpaid in the last 3 financial years rounded to the nearest 100. This represents less than 0.05% of the total Winter Fuel payments made.
Year | Volume Of Winter Fuel Payments Overpaid |
2016-17 | 3,600 |
2017-18 | 5,000 |
2018-19 | 5,200 |
*The data in this response has been sourced from internal management information. It should therefore not be compared to any other similar data subsequently released by the Department.
The DWP has an obligation to ensure that public money is administered responsibly. Therefore, where permitted under Social Security legislation, the DWP seeks to recover any overpaid benefit. Where possible, the DWP will recover through on-going deductions from a claimant’s benefit.
The DWP ensures that appropriate safeguards are in place to protect claimants who have deductions from their benefit to repay overpayments. There are maximum rates of deduction that are set out in legislation, and if a claimant is struggling they can contact the DWP’s Debt Management Team to discuss lowering their repayment rate.
To ask the Chancellor of the Exchequer, how many times corrections of payments to Equitable Life policyholders have been made; and what guarantees are in place to ensure that no further errors in the payments and calculation method will be made.
To ask the Chancellor of the Exchequer, how many times corrections of payments to Equitable Life policyholders have been made; and what guarantees are in place to ensure that no further errors in the payments and calculation method will be made.
The payment calculation has been examined by a panel of actuarial peers and the Equitable Members Action Group. No errors in the calculation methodology have been identified.
Whilst the Payment Scheme was in operation policyholders could check the input data received from Equitable Life that was used as the basis for their individual calculation. Where an error was found in the records Equitable Life held, a policyholder could request an independent review of their individual payment and where necessary a payment could be recalculated.
The Payment Scheme is now closed. The Payment Scheme’s final progress report set out the numbers of independent reviews conducted and this can be found at: https://www.gov.uk/government/publications/equitable-life-payment-scheme-final-report
To ask the Secretary of State for Work and Pensions, what response her Department makes when notified by a local authority of an error in a resident’s universal credit calculation.
To ask the Secretary of State for Work and Pensions, what response her Department makes when notified by a local authority of an error in a resident’s universal credit calculation.
It is not clear whether the questions relate to the Local Authority as the provider of housing or as the administrator of Housing Benefit and Council Tax. This answer therefore responds on both counts.
Local Authority as landlord:
The Local Authority use the ‘Landlord Portal’ to provide details of a claimant’s rent and tenancy details. When the information provided does not match what the claimant has given, the claimant will then be able to accept or reject the information uploaded by the Local Authority by logging into their Universal Credit account.
If the claimant accepts the information provided by the Local Authority no further action is required. If the Local Authority has provided information that is rejected by the claimant, the claimant is advised to make contact to resolve this. This could require a subsequent housing declaration to be provided. The ‘Landlord Portal’ has a summary screen that allows the Local Authority to confirm or change the information they are about to provide before it has been submitted.
This process applies whenever there is a rent change, including annual uprating of rent. The Landlord Portal is the streamlined communication tool which allows the Local Authority to disclose the rent thus highlighting errors in the claimants Universal Credit.
Local Authority as administrator of Housing Benefit and Council Tax:
Once a claim to Universal Credit has been made, the Local Authority will receive a notification if the claimant is in receipt of Housing Benefit. This will inform the Local Authority of the claim to Universal Credit so they can take the action to close the Housing Benefit claim where needed. The Local Authority will inform Universal Credit of the action they have taken and if there is any payment to be offset within the first assessment period.
Additionally, during the Universal Credit claim process, the claimant will be asked if their name is on the council tax bill. If the claimant answers ‘yes’, they are asked if they have applied for a reduction in their council tax. If the claimant answers that they have applied or will apply for a Council Tax Reduction, their details will be shared with the Local Authority. This is a one-way communication which allows for the Local Authority to take the appropriate action regarding an application for a Council Tax Reduction.
To ask the Secretary of State for Work and Pensions, what support her Department provides to local authorities to help (a) identify and (b) remedy errors in universal credit calculations.
To ask the Secretary of State for Work and Pensions, what support her Department provides to local authorities to help (a) identify and (b) remedy errors in universal credit calculations.
It is not clear whether the questions relate to the Local Authority as the provider of housing or as the administrator of Housing Benefit and Council Tax. This answer therefore responds on both counts.
Local Authority as landlord:
The Local Authority use the ‘Landlord Portal’ to provide details of a claimant’s rent and tenancy details. When the information provided does not match what the claimant has given, the claimant will then be able to accept or reject the information uploaded by the Local Authority by logging into their Universal Credit account.
If the claimant accepts the information provided by the Local Authority no further action is required. If the Local Authority has provided information that is rejected by the claimant, the claimant is advised to make contact to resolve this. This could require a subsequent housing declaration to be provided. The ‘Landlord Portal’ has a summary screen that allows the Local Authority to confirm or change the information they are about to provide before it has been submitted.
This process applies whenever there is a rent change, including annual uprating of rent. The Landlord Portal is the streamlined communication tool which allows the Local Authority to disclose the rent thus highlighting errors in the claimants Universal Credit.
Local Authority as administrator of Housing Benefit and Council Tax:
Once a claim to Universal Credit has been made, the Local Authority will receive a notification if the claimant is in receipt of Housing Benefit. This will inform the Local Authority of the claim to Universal Credit so they can take the action to close the Housing Benefit claim where needed. The Local Authority will inform Universal Credit of the action they have taken and if there is any payment to be offset within the first assessment period.
Additionally, during the Universal Credit claim process, the claimant will be asked if their name is on the council tax bill. If the claimant answers ‘yes’, they are asked if they have applied for a reduction in their council tax. If the claimant answers that they have applied or will apply for a Council Tax Reduction, their details will be shared with the Local Authority. This is a one-way communication which allows for the Local Authority to take the appropriate action regarding an application for a Council Tax Reduction.
To ask the Secretary of State for Work and Pensions, how much the Child Maintenance Service has spent on consolatory payments in each of the last three years.
To ask the Secretary of State for Work and Pensions, how much the Child Maintenance Service has spent on consolatory payments in each of the last three years.
Child Maintenance Group (CMG) have only recorded Compensation Payment details for CMS separately since 2017/18, so we are unable to identify CMS only costs prior to that financial year.
For 2017/18 and 2018/19 the CMS figures are as follows:
| 2017-18 | 2018-19 |
Consolatory Payments | 72,099 | 79,556 |