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Defence Communication Services Agency
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House
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Defence Communication Services Agency (3)
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Subject
Publisher
To ask the Secretary of State for Defence, pursuant to his letter of 25th January, D/US of S/PK PQ0057K/00/M, what are the total life revenue and capital costs of the CHOTS project since conception, including upgrades one through eight; what further upgrades have been planned since March 1999; what are...
To ask the Secretary of State for Defence, pursuant to his letter of 25th January, D/US of S/PK PQ0057K/00/M, what are the total life revenue and capital costs of the CHOTS project since conception, including upgrades one through eight; what further upgrades have been planned since March 1999; what are...
Asked by
Paul Keetch
(Liberal Democrat)
Answered by
Lord Moonie
(Labour)
Answering body
Ministry of Defence
Type
Written questions
Status
Answered
Tabled on
22 May 2000
For answer on
6 June 2000
Answered on
6 June 2000
Mr. Keetch: To ask the Secretary of State for Defence, pursuant to his letter of 25 January, D/US of S/PK PQ0057K/00/M, what are the
total life revenue and capital costs of the CHOTS project since conception, including upgrades one through eight; what further
upgrades have been planned since March 1999; what are their estimated costs and completion dates; and if he will make a statement.
[123647]
Dr. Moonie: This is a matter for the Chief Executive of the Defence Communication Services Agency. I have asked the Chief Executive
to write to the hon. Member.
Letter from A. J. Roper to Mr. Paul Keetch, dated 6 June 2000:
I am replying to your recent Parliamentary Question concerning the costs of the Corporate Headquarters Office Technology System
(CHOTS) programme. As Chief Executive of the Defence Communication Services Agency, the CHOTS programme falls within my area of
responsibility.
The total life costs of the CHOTS programme since its conception in 1984, including upgrades, is estimated at £848.8M at current
prices. This cost remains within existing Treasury approvals which cover the period until 2006.
The last upgrade, known as CSV8 (CHOTS System Version 8), was completed on schedule in March 1999. Whilst no further major upgrades
are currently planned, estimates include an assessment for ongoing technology refreshment of the system and a likely enhancement to
cover the introduction of the Windows 2000 operating system. Beyond this, it is anticipated that CHOTS will form part of the
Department's wider requirements for information delivery, to be met under a new Defence Information Infrastructure project managed
by the Defence Procurement Agency under smart procurement principles.
Subjects
Defence; Computers; ICT; Expenditure; Ministry of Defence
Date
6 June 2000
Reference
123647; 351 c167-8W
House
House of Commons
To ask the Secretary of State for Defence, if he will list (a) those targets of the Defence Communications Services for 1998-99 which (i) were and (ii) were not achieved, giving the factors affecting the outcome in each case and (b) action taken by the agency to improve target achievement...
To ask the Secretary of State for Defence, if he will list (a) those targets of the Defence Communications Services for 1998-99 which (i) were and (ii) were not achieved, giving the factors affecting the outcome in each case and (b) action taken by the agency to improve target achievement...
Asked by
Lord Campbell of Pittenweem
(Liberal Democrat)
Answered by
Lord Moonie
(Labour)
Answering body
Ministry of Defence
Type
Written questions
Status
Answered
Tabled on
21 February 2000
For answer on
6 March 2000
Answered on
6 March 2000
Mr. Menzies Campbell: To ask the Secretary of State for Defence if he will list (a) those targets of the Defence Communications
Services for 1998-99 which (i) were and (ii) were not achieved, giving the factors affecting the outcome in each case and (b) action
taken by the agency to improve target achievement performance in 1999-2000; and if he will make a statement. [111748]
Dr. Moonie: This is a matter for the Chief Executive of the Defence Communication Services Agency. I have asked the Chief Executive
to write to the right hon. and learned Member.
Letter from A. J. Raper to Mr. Menzies Campbell, dated 6 March 2000:
I am replying to your question to the Secretary of State for Defence, about the targets for the Defence Communication Services
Agency, as this matter falls within my area of responsibility, being the Chief Executive of the Agency.
I am pleased to report that the DCSA achieved all of its Key Targets for the Financial Year 1998/99. Further information is
contained on Page 10 of the DCSA Annual Report 1998/1999, a copy of which is in the Library of the House. The DCSA Key Targets for
1998/99 were essentially developmental targets for the first year of the Agency's existence. They were primarily concerned with
system availability as opposed to measuring of a service. This was a reflection of the approach historically taken by Defence in the
provision of information services. However, it is the quality and availability of the services which are of importance to Defence
customers and the Key Targets for FY 1999/2000 therefore focus on measurement of these services. Clearly, the new Key Targets needed
to be both quantitative and measurable. I have included details of them at Annex A for your information.
Given the need to focus upon the provisions of services, the DCSA has changed its internal management processes accordingly and
reviews the performance of its services against the new Key Targets on a monthly basis. The information is presented to the
Management Board using a Balanced Scorecard approach, supported by a comprehensive monthly report, which provides detailed analysis
of Agency performance against its Business Plan and all 4 Key Targets. The Agency has improved performance against the targets by
designing and then refining the internal business processes that are needed to deliver services. The proposed Key Targets for
Financial Year 2000/01 will not change as radically as the change between the Agency's first years with the exception of the
inclusion of a new efficiency target: to achieve an improvement in efficiency by reducing the average unit cost of output for
current DCSA products by 5% per annum.
DCSA Key Targets For 1999/00 1. KT1--Service Quality--To achieve a mean 95% of the quality of service performance targets in the
Baseline Services Document for the timeliness, accuracy and protection of information transfer services except where other specific
targets have been agreed with customers. 2. KT2--Service Provisioning--To commission 90% of new requests for service on or before
the dates agreed with customers. 3. KT3 Service Restoration--To restore 95% of interrupted services classed as operationally urgent
within 4 hours or within specific other periods agreed with customers. 4. KT4 Operator Services--To answer 85% of calls to DCSA
telephone Operator Assistance Centres in UK and Germany within 15 seconds. 5. The following targets were also proposed as Key
Targets for FY 1999-2000 but were deemed inappropriate. They have, however, been included within the Agency's Corporate Plan as
strategic objectives: a. Customer Satisfaction--To be graded Moderate or High in 70% of customer surveys. b. Efficiency
Measurement--To establish a baseline of unit costs of the DCSA's outputs against which efficiency targets can be set in future
years.
Subjects
Standards; Defence Communication Services Agency
Date
6 March 2000
Reference
345 c487-8W; 111748
House
House of Commons
To ask the Secretary of State for Defence, how many people are currently employed by the Defence Communication Services Agency; what was the figure at its inception; on what date the Defence Communication Services Agency published its report for 1997-98; and what was the cost of production of the report....
To ask the Secretary of State for Defence, how many people are currently employed by the Defence Communication Services Agency; what was the figure at its inception; on what date the Defence Communication Services Agency published its report for 1997-98; and what was the cost of production of the report....
Asked by
Mike Hancock
(Liberal Democrat)
Answered by
Lord Spellar
(Labour)
Answering body
Ministry of Defence
Type
Written questions
Status
Answered
Tabled on
10 March 1999
For answer on
17 March 1999
Answered on
17 March 1999
Mr. Hancock: To ask the Secretary of State for Defence how many people are currently employed by the Defence Communication Services
Agency; what was the figure at its inception; on what date the Defence Communication Services Agency published its report for
1997-98; and what was the cost of production of the report. [76899]
Mr. Spellar: This is a matter for the Chief Executive of the Defence Communication Services Agency. I have asked the Chief Executive
to write to the hon. Member.
Letter from Major General A. J. Raper to Mr. Mike Hancock, dated 17 March 1999:
I am replying to your Question to the Secretary of State for Defence about the Defence Communication Services Agency, as this matter
falls within my remit as its Chief Executive. You asked about the number of people currently employed, the number at its inception,
the date the Agency published its report for Financial Year 1997-98 and the cost of producing it.
The number of people currently employed in the Defence Communication Services Agency is 1,379 against 1,517 at its inception on 1
April 1998. On the matter of 1997-98 report you will appreciate that, as the Agency only formed on 1 April 1998, no such report was
due. There was, consequently, no cost.
Subjects
Costs; Annual reports; Staff; Defence Communication Services Agency
Date
17 March 1999
Reference
76899; 327 c688W
House
House of Commons