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This paper outlines the current regulation of doorstep selling (or cold calling) under the provisions of the Consumer Contracts Regulations 2013. It also provides information on how 'No Cold Calling Zones' work in practice.
This paper outlines the current regulation of doorstep selling (or cold calling) under the provisions of the Consumer Contracts Regulations 2013. It also provides information on how 'No Cold Calling Zones' work in practice.
To ask the Secretary of State for Business and Trade, what assessment he has made of the potential impact of the fee structure for ADR accreditation under the Digital Markets, Competition and Consumers Act 2024 on small and specialist ADR providers handling low volumes of consumer disputes.
To ask the Secretary of State for Business and Trade, what assessment he has made of the potential impact of the fee structure for ADR accreditation under the Digital Markets, Competition and Consumers Act 2024 on small and specialist ADR providers handling low volumes of consumer disputes.
The intention of the fee structure is to ensure fees are set at levels commensurate, over a reasonable course of time, with the costs of CTSI performing the relevant ADR functions to the standard required, that these are predictable for ADR providers and provide cost recovery for CTSI.
CTSI do not have discretion to deviate from the fees set in the Digital Markets, Competition and Consumers Act 2024 (Alternative Dispute Resolution) (Fees) Regulations 2026. The current fees reflect that rates have not risen since 2015 and have been significantly eroded given the impact of rising costs since then.
The ADR framework under the Digital Markets, Competition and Consumers Act 2024 allows for ADR providers to charge fees to consumers for ADR services, subject to these being agreed by CTSI as proportionate. ADR providers continue to be able to refuse to take cases that they deem frivolous or vexatious.
The Department recognises there will be a period of adjustment as the new fee structure beds in and will conduct a review in the autumn to assess whether the fee structure should be further amended to ensure charges are fair and proportional for all ADR providers.
My hon Friend the Minister for Employment Rights and Consumer Protection (Kate Dearden MP) has today made the following statement.
Subscription contracts play an increasingly significant role in the lives of UK consumers. Across the economy, people rely on subscription services for everything from streaming and software to meal kits, fitness,...
My hon Friend the Minister for Employment Rights and Consumer Protection (Kate Dearden MP) has today made the following statement.
Subscription contracts play an increasingly significant role in the lives of UK consumers. Across the economy, people rely on subscription services for everything from streaming and software to meal kits, fitness,...
Subscription contracts play an increasingly significant role in the lives of UK consumers. Across the economy, people rely on subscription services for everything from streaming and software to meal kits, fitness, and household essentials. There are an estimated 155 million active subscriptions in the UK, representing around £26 billion of...
Subscription contracts play an increasingly significant role in the lives of UK consumers. Across the economy, people rely on subscription services for everything from streaming and software to meal kits, fitness, and household essentials. There are an estimated 155 million active subscriptions in the UK, representing around £26 billion of...
Government response to the Consultation on the Implementation of the new Subscription Contracts Regime. 84p.
Government response to the Consultation on the Implementation of the new Subscription Contracts Regime. 84p.
To ask the Secretary of State for Business and Trade, pursuant to the answer to Question 110629 on 9 February, what assessment his Department has given to the potential merits of exempting charities from sections of the Digital Markets, Competition and Consumer Act 2024 relating to the (a) subscription regime...
To ask the Secretary of State for Business and Trade, pursuant to the answer to Question 110629 on 9 February, what assessment his Department has given to the potential merits of exempting charities from sections of the Digital Markets, Competition and Consumer Act 2024 relating to the (a) subscription regime...
The government has consulted on the implementation of the subscriptions regime in the Digital Markets, Competition and Consumers Act 2024. The consultation received over 70 responses including 15 from charitable organisations, and the government has engaged closely with the sector to understand the impacts on both consumers and these bodies.
The requirement for an initial 14 day cooling off period is an existing requirement under the Consumer Contract Regulations 2013 for distance and off-premises contracts.
The Secretary of State will be aware of concerns across the culture, media and sport sectors about the 14-day cooling-off period in the Digital Markets, Competition and Consumers Act 2024. It could be exploited to allow people to sign up for an annual membership of a heritage, arts or cultural institution, visit the sites for free for two weeks, then cancel their membership and get a refund, causing considerable financial distress—on top of the recent national insurance increases, of course. There is cross-party support to close that loophole, so can the Secretary of State confirm the timeline for further action?
The Secretary of State will be aware of concerns across the culture, media and sport sectors about the 14-day cooling-off period in the Digital Markets, Competition and Consumers Act 2024. It could be exploited to allow people to sign up for an annual membership of a heritage, arts or cultural institution, visit the sites for free for two weeks, then cancel their membership and get a refund, causing considerable financial distress—on top of the recent national insurance increases, of course. There is cross-party support to close that loophole, so can the Secretary of State confirm the timeline for further action?
The shadow Secretary of State will be aware that the Department for Business and Trade has been consulting on this issue, which is significant for many organisations, and the Minister for Creative Industries, Media and Arts held a roundtable about it recently. The Minister for Sport, Tourism, Civil Society and Youth is meeting the relevant DBT Minister shortly to discuss it, and the Chair of the Select Committee, the hon. Member for Gosport (Dame Caroline Dinenage), will also be joining that meeting. We would be delighted to extend an invitation to the shadow Secretary of State so that we can resolve this serious issue together.
The shadow Secretary of State will be aware that the Department for Business and Trade has been consulting on this issue, which is significant for many organisations, and the Minister for Creative Industries, Media and Arts held a roundtable about it recently. The Minister for Sport, Tourism, Civil Society and Youth is meeting the relevant DBT Minister shortly to discuss it, and the Chair of the Select Committee, the hon. Member for Gosport (Dame Caroline Dinenage), will also be joining that meeting. We would be delighted to extend an invitation to the shadow Secretary of State so that we can resolve this serious issue together.
The shadow Secretary of State will be aware that the Department for Business and Trade has been consulting on this issue, which is significant for many organisations, and the Minister for Creative Industries, Media and Arts held a roundtable about it recently. The Minister for Sport, Tourism, Civil Society and Youth is meeting the relevant DBT Minister shortly to discuss it, and the Chair of the Select Committee, the hon. Member for Gosport (Dame Caroline Dinenage), will also be joining that meeting. We would be delighted to extend an invitation to the shadow Secretary of State so that we can resolve this serious issue together.
The Secretary of State will be aware of concerns across the culture, media and sport sectors about the 14-day cooling-off period in the Digital Markets, Competition and Consumers Act 2024. It could be exploited to allow people to sign up for an annual membership of a heritage, arts or cultural institution, visit the sites for free for two weeks, then cancel their membership and get a refund, causing considerable financial distress—on top of the recent national insurance increases, of course. There is cross-party support to close that loophole, so can the Secretary of State confirm the timeline for further action?
There are concerns about secondary ticketing sites, especially their pricing practices. This briefing considers current regulation and calls for stronger laws.
There are concerns about secondary ticketing sites, especially their pricing practices. This briefing considers current regulation and calls for stronger laws.
Letter dated 15/12/2025 from Lord Leong to Peers regarding a correction to two statements relating to savings for consumers and charities claiming gift aid, made during the Oral Question on Subscription Contracts: Right to Cancel. 1p.
Letter dated 15/12/2025 from Lord Leong to Peers regarding a correction to two statements relating to savings for consumers and charities claiming gift aid, made during the Oral Question on Subscription Contracts: Right to Cancel. 1p.
Government response to the consultation on the resale of live events tickets. 54p.
Government response to the consultation on the resale of live events tickets. 54p.
There will be a Westminster Hall debate on protecting consumers from rogue builders at 3:00pm on 13 November 2025. The debate will be opened by Mark Garnier MP.
There will be a Westminster Hall debate on protecting consumers from rogue builders at 3:00pm on 13 November 2025. The debate will be opened by Mark Garnier MP.
To ask the Secretary of State for Business and Trade, what assessment he has made of the potential impact of the application of consumer law to charitable membership subscriptions under the Digital Markets, Consumer and Competition Act 2024 on the finances of those organisations.
To ask the Secretary of State for Business and Trade, what assessment he has made of the potential impact of the application of consumer law to charitable membership subscriptions under the Digital Markets, Consumer and Competition Act 2024 on the finances of those organisations.
Charities are not excluded from existing core consumer law on the basis of their charitable status. The government is engaging closely with the sector in relation to the subscriptions regime in the Digital Markets, Competition and Consumer Act 2024.
The impact assessment for the subscriptions chapter in the Digital Markets, Competition and Consumer Act can be found here: Subscription traps: annex 2 impact assessment. Together the subscription measures are anticipated to provide £400m of consumer benefits per year and the estimated net direct cost to businesses is £171m per year. Sector-specific analysis has not been conducted.
A Westminster Hall debate has been scheduled for 4:30pm on 3 November 2025 on an e-petition relating to consumer law and videogames. The debate will be opened by Ben Goldsborough MP.
A Westminster Hall debate has been scheduled for 4:30pm on 3 November 2025 on an e-petition relating to consumer law and videogames. The debate will be opened by Ben Goldsborough MP.
This briefing examines fossil fuel advertising, climate misinformation, UK policy and regulatory responses, and stakeholder views.
This briefing examines fossil fuel advertising, climate misinformation, UK policy and regulatory responses, and stakeholder views.