Generative AI services that allow users to share content with one another or that search live websites to provide search results are regulated under the Online Safety Act. This includes services which allow users to generate their own chatbots which are then made available to other users. The Act also regulates online services publishing and the display of pornographic content, including where that pornography is AI-generated.

The Government is committed to keeping young people safe online. The Secretary of State has been clear that we will not hesitate to strengthen the law further to ensure the safety of our children and the British public.

The Government is delivering on the commitments it made in the Digital Inclusion Action Plan published in February. Progress continues to be made on each of these. Future priorities will be informed by the Call for Evidence launched alongside the Action Plan; this closed on 9 April 2025 and a summary of responses was published on GOV.UK on 17 July 2025. Ongoing collaboration across government departments and with external partners, input from the Digital Inclusion Action Committee and DSIT’s longer-term spending plans, currently still being considered, will also contribute to the shaping of priorities.

The Government is committed to delivering digital inclusion for everyone across the UK, regardless of their circumstances. In the current financial year, we’ll back local digital inclusion initiatives up and down the country, including by launching a new £9.5mn Digital Inclusion Innovation Fund. The full detail of DSIT's longer-term spending plans is still being considered, and further information will be provided to stakeholders as allocations are decided later in the year.

The Government aims to make online access affordable for everyone. The Digital Inclusion Action Plan, published in February 2025, targets the removal of affordability barriers by 2030, ensuring all citizens have affordable, reliable internet and suitable devices.

A range of social tariffs are available, including for those on very low incomes, provided for by the telecoms industry. We continue to urge the industry to raise awareness of these low cost deals for those on means tested benefits, and encourage them to maintain provision.

This is part of wider efforts to address digital exclusion, especially for low-income households, older people, disabled individuals, and the unemployed.

The Government’s blueprint for modern digital government published in January sets out a coordination approach to strengthening procurement of digital capabilities across the public sector, making use of governments' scale to unlock greater value and procure in a way that drives creation of responsible, inclusive and secure technologies.

While each department is responsible for creation of their own requirements and making procurement decisions based on their specific needs, the Government Digital Service will continue to support departments through guidance such as the Technology Code of Practice.

We are aware of media reports that Microsoft may have blocked the email account of Karim Khan, Chief Prosecutor of the International Criminal Court (ICC), in compliance with US sanctions imposed by the Trump administration. It is our understanding that Microsoft has strongly denied this action, it would therefore be inappropriate for us to comment further at this point in time, other than to note that we constantly keep our commercial relationships under review.

This Government has not carried out any formal assessment of electronic communications network ownership patterns. We continue to work closely with industry to understand the evolving market dynamics and, where issues present, will consider what government can do to support investment and competition for the benefit of all end-users.

The 2017 changes to the Electronic Communications Code, which included changes to the valuation regime, were intended to support network deployment and facilitate infrastructure sharing. Based on Ofcom reporting, 4G geographic coverage from at least one operator has increased from 89% in May 2018 to more than 95% in the 2025 Spring Connected Nations Update. In terms of fixed broadband, Thinkbroadband reports that over 87% of UK premises can access a gigabit capable connection, this is up from 3.4% in January 2018.

Government is aware of an increase in applications to the tribunal following the 2017 reforms to the Electronic Communications Code. While Government understands most applications do not proceed to a full hearing, Government is keen that agreements are reached on a consensual basis wherever possible.

The Product Security and Telecommunications Infrastructure Act 2022 introduced a requirement for operators to inform landowners of the availability of alternative dispute resolution and to consider using it before issuing legal proceedings. It is hoped that this will encourage more collaborative negotiations between operators and site providers, and reduce costs and litigation.

Following engagement with stakeholders about the impact of the 2017 reforms, government consulted on further changes to the Code. These were included in the Product Security and Telecommunications Infrastructure Act 2022. The measures in that Act received Parliamentary scrutiny and were subject to a published De Minimis Impact Assessment. Most measures are in force, with some still to be commenced.

As market dynamics evolve, Government is working with industry to ensure we have a policy and regulatory framework that supports investment in 5G. Vodafone, VMO2 and EE have all rolled out standalone 5G in major towns and cities across the UK.

Our ambition is that all populated areas will have higher-quality standalone 5G by 2030.

Our most recent assessment on network coverage is from August 2024 where the most recent data available showed that 5G was available outside 92% of premises in the UK, compared to the EU average 5G population coverage at 89% and the USA at 98%. Since this assessment UK coverage has increased to 96%.

According to user testing by Ookla (an independent analytics company) the UK median 5G standalone download speed in the 4^th quarter of 2024 was 181.9 Mbps, the US 388.4 Mbps and tests in eight other European countries ranged from 132.1 - 547.5 Mbps.

Ofcom reports that there are 3,300 5G standalone base station deployments in the UK. This is not comparable across markets as it is dependent on factors including topology and spectrum availability.

The Code statutory valuation regime provides a framework that means, in addition to an amount for permitting land to be used, site providers may also receive compensation for any loss or damage from the operator’s use of Code rights. Although the “no network” valuation regime means additional value generated by use of the land for telecommunications purposes is not taken into account, any alternative use of the land can be considered.

Taken together, these provisions strike the right balance between ensuring landowners receive fair payments for allowing their land to be used and the public need for robust digital networks.

Following the 2017 reforms, government representatives engaged regularly with stakeholders about their impact. The changes made by the Product Security and Telecommunications Infrastructure Act 2022 were consulted on and received Parliamentary scrutiny during passage of the Act. The Act itself was subject to a published De Minimis Impact Assessment. A technical consultation on draft regulations related to the provisions referred to is open until 2 July.

Government’s decisions on 5G policy are informed by a wide range of evidence and information. We continue to work with mobile operators to meet our 5G standalone coverage ambition by 2030.

The Government is working with the telecoms industry and Ofcom, the independent telecoms regulator, to ensure the migration happens safely. In November 2024 major communication providers agreed additional safeguards to protect vulnerable customers. It is for BT to determine their process for the migration, including for those in off-grid premises.

The Government is determined to ensure all risks arising from the industry-led migration of the Public Switched Telephone Network (PSTN) to Voice over Internet Protocol (VoIP), also known as Digital Voice, are mitigated for all customers across the UK.

The Government is determined to ensure that any risks of the industry-led migration from the Public Switched Telephone Network (PSTN) to Voice over Internet Protocol (VoIP), also known as Digital Voice, are mitigated for all customers across the UK.

Communication providers, including BT, signed a voluntary PSTN Charter in December 2023, committing them to protecting vulnerable consumers during the PSTN migration. In November 2024, providers agreed to additional safeguards in the Non-Voluntary Migrations Checklist. The Government is engaging regularly with the signatories of the Charter to monitor their plans and to ensure compliance with the Checklist.

The Government have not requested that providers publish geographical timetables. Providers are migrating customers only when the safeguards are in place. Further, providers are starting migrating the least vulnerable customers first, regardless of geography.

Ofcom and its advisory committees are independent of government. The name of the advisory committee is therefore a matter for Ofcom.

The Online Safety Act makes the Committee’s role clear. The Act mandates that the Committee must advise the regulator on how providers should address mis- and disinformation on their services. It also requires them to advise Ofcom on exercising their transparency powers and fulfilling their statutory duty to promote media literacy in relation to mis- and disinformation. These duties remain unchanged and will be the focus of the new Online Information Advisory Committee.

No assessment of any disparity in treatment has been made. It will not be possible to retain a copper landline for telephone use only. From April 2024 to March 2025, there were over 2,600 major incidents on the Public Switched Telephone Network (PSTN), each affecting 500 or more customers. The decision to upgrade the PSTN has been taken by industry and is a necessity.

The PSTN migration does not affect the universal service obligations in the Electronic Communications Order 2003 which require the designated providers (BT and KCOM) to offer landline-only services throughout the UK. It is therefore possible to order a Voice over Internet Protocol landline without purchasing a general internet connection.

The Government is determined to ensure any risks arising from the industry-led migration of the Public Switched Telephone Network (PSTN) to Voice over Internet Protocol (VoIP), also known as Digital Voice, are mitigated for all customers across the UK.

In November 2024, providers, including BT, agreed to safeguards in the Non-Voluntary Migrations Checklist including requirements to provide resilience solutions, such as battery back-up units, for vulnerable customers, including the landline-dependent, to enable access to emergency organisations for at least one hour in a power outage. A number of communication providers have gone beyond this minimum, providing solutions that provide 4 to 7 hours that customers can use to power their router during a power cut.

The lessons learned from GOV.UK Verify have formed a core part of how GOV.UK One Login has been developed. For example, GOV.UK One Login is a centrally funded programme to encourage adoption. GOV.UK One Login also accepts multiple types of evidence, and allows users to choose from three identity verification routes, including visiting the Post Office to prove their identity in person, increasing success rates and inclusion.

The programme is governed by a cross government programme board, to ensure that Departments using the service are kept at the centre of programme delivery and as a Government Major Portfolio Programme (GMPP) it is subject to cross government assurance. The Infrastructure and Projects Authority has reviewed the programme positively in the last three Assurance Gateway Reviews.

The Government is determined to ensure that any risks arising from the industry-led migration of the Public Switched Telephone Network (PSTN) to Voice over Internet Protocol (VoIP) are mitigated for all customers across the UK.

Major communication providers, including BT, signed a voluntary charter in December 2023 to protect vulnerable customers. A definition of vulnerable customers who may require additional support in the context of the PSTN switch-off was published in November 2024. It includes the landline-dependent and those living in rural areas. In November 2024, providers agreed to additional safeguards in the Non-Voluntary Migrations Checklist. This includes requirements for timely and repeated communication with customers ahead of their non-voluntary migration.

GOV.UK One Login is a centrally funded programme, to deliver one ‘front door’ for government services in order to replace the previous landscape of siloed and duplicative sign-in and identity-proofing methods. This will save time for users and taxpayer money by avoiding duplication across government. As an organisation within government, Companies House services are included in this government programme. As is the case with all other government services on GOV.UK One Login, the service is free to use to enable inclusive and easy access to public services.