1-20 of 38 results for subject:Consumers
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My Lords, I have had a number of exchanges with the Minister, for which I am very grateful. In considering next steps, will he take into account the worries expressed by charities, and arts and heritage organisations, about the inevitable decimation of their fundraising efforts? Would he agree that introducing the cooling-off period set out in the recently enacted DMCCA immediately on signing up would
allow thousands of people to join, say, art galleries, take advantage of the membership benefits of reduced admission fees to exhibitions over, say, a weekend’s holiday in London, and then legally cancel their memberships under the cooling-off period set out in the new Act, which will cripple membership schemes as a fundraising model that are currently worth hundreds of millions of pounds to charities across the UK every year? Will the Government accelerate their consideration to exempt our charities, museums, galleries and national heritage homes, just as they have exempted gambling contracts and society lotteries under Schedule 22 in order to protect their fundraising efforts?
My Lords, I have had a number of exchanges with the Minister, for which I am very grateful. In considering next steps, will he take into account the worries expressed by charities, and arts and heritage organisations, about the inevitable decimation of their fundraising efforts? Would he agree that introducing the cooling-off period set out in the recently enacted DMCCA immediately on signing up would
allow thousands of people to join, say, art galleries, take advantage of the membership benefits of reduced admission fees to exhibitions over, say, a weekend’s holiday in London, and then legally cancel their memberships under the cooling-off period set out in the new Act, which will cripple membership schemes as a fundraising model that are currently worth hundreds of millions of pounds to charities across the UK every year? Will the Government accelerate their consideration to exempt our charities, museums, galleries and national heritage homes, just as they have exempted gambling contracts and society lotteries under Schedule 22 in order to protect their fundraising efforts?
The noble Lord will know that, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers already have a cooling-off period for distance contracts, so this is not new for the sector. The digital content waiver is long established, and most charitable memberships are service contracts, not digital content. We consulted on extending the waiver, as that would reduce consumer rights. Having said that, gambling is excluded due to the existing specialist regulations. We recognise the concerns raised by charities and heritage organisations about potential misuse and will continue to work closely with charities as we finalise the secondary legislation.
To ask His Majesty’s Government, in making regulations under section 267 of the Digital Markets, Competition and Consumers Act 2024, what plans they have to account for concerns raised by cultural and heritage organisations regarding the right of consumers to cancel subscription contracts.
To ask His Majesty’s Government, in making regulations under section 267 of the Digital Markets, Competition and Consumers Act 2024, what plans they have to account for concerns raised by cultural and heritage organisations regarding the right of consumers to cancel subscription contracts.
My Lords, the Government have consulted on how the new subscription rules will work under the Digital Markets, Competition and Consumers Act—this includes what happens when a consumer uses their cooling-off right to cancel—and are carefully reviewing responses from cultural and heritage organisations. My officials have engaged directly with sector representatives and will continue to do so to ensure that the final regulations reflect their concerns and support both consumer protection and organisational sustainability.
To ask His Majesty's Government what steps they will take to protect ticket buyers on secondary market sites.
To ask His Majesty's Government what steps they will take to protect ticket buyers on secondary market sites.
This government is committed to putting fans back at the heart of live events. We have committed to introducing new protections for consumers on ticket resales, and launched a consultation on 10th January to seek views on potential options. The consultation closed on the 4th April, and the responses are being considered. The Government will respond later in the summer to set out next steps.
My Lords, I thank the Minister for his work on my amendments. As he rightly pointed out, they are the last amendments outstanding on this Bill. I thank the usual channels for their assiduous consideration of whether this should go further at this stage. We have seen some concessions from...
My Lords, I thank the Minister for his work on my amendments. As he rightly pointed out, they are the last amendments outstanding on this Bill. I thank the usual channels for their assiduous consideration of whether this should go further at this stage. We have seen some concessions from...
Moved by
Lord Moynihan
Moved by
Lord Moynihan
My Lords, I declare an interest in having been co-chair of the APPG on Ticket Abuse, my fellow co-chair being Sharon Hodgson MP. We worked together to protect sport fans and concert- goers from abuse in the secondary market for decades. I start by thanking my noble friend the Minister...
My Lords, I declare an interest in having been co-chair of the APPG on Ticket Abuse, my fellow co-chair being Sharon Hodgson MP. We worked together to protect sport fans and concert- goers from abuse in the secondary market for decades. I start by thanking my noble friend the Minister...
My Lords, I thank noble Lords from across the House. We have covered the ground extensively again. I particularly thank the Minister; I think it is the first time, in the whole process, that he has engaged in the detail of the amendment while accepting with me the need to...
My Lords, I thank noble Lords from across the House. We have covered the ground extensively again. I particularly thank the Minister; I think it is the first time, in the whole process, that he has engaged in the detail of the amendment while accepting with me the need to...
My Lords, I rise to speak to Amendment 150, which builds on the work undertaken in this House at the time of the Consumer Rights Act 2015. I am fully supported by the indefatigable Sharon Hodgson, the MP for Washington and Sunderland West in another place, who is the co-chair...
My Lords, I rise to speak to Amendment 150, which builds on the work undertaken in this House at the time of the Consumer Rights Act 2015. I am fully supported by the indefatigable Sharon Hodgson, the MP for Washington and Sunderland West in another place, who is the co-chair...
Moved by
Lord Moynihan
150: After Clause 309, insert the following new Clause—
“Requirements on secondary ticketing facilities
After section 92 of the Consumer Rights Act 2015 insert—
“92A Requirements on secondary ticketing facilities
(1) A secondary ticketing facility must not permit a trader or business to list tickets for resale unless the trader or business...
Moved by
Lord Moynihan
150: After Clause 309, insert the following new Clause—
“Requirements on secondary ticketing facilities
After section 92 of the Consumer Rights Act 2015 insert—
“92A Requirements on secondary ticketing facilities
(1) A secondary ticketing facility must not permit a trader or business to list tickets for resale unless the trader or business...
My Lords, I am very grateful to the noble Lord, Lord Leong, who highlighted that we should listen not solely to the musicians—the Arctic Monkeys, Mumford & Sons, Little Mix, Radiohead
and many others—who called for these changes but to the true fans who are being scalped. It was interesting...
My Lords, I am very grateful to the noble Lord, Lord Leong, who highlighted that we should listen not solely to the musicians—the Arctic Monkeys, Mumford & Sons, Little Mix, Radiohead
and many others—who called for these changes but to the true fans who are being scalped. It was interesting...
My Lords, I will speak to Amendments 196 and 197 in the names of the noble Lord, Lord Clement-Jones, and the noble Baroness, Lady Jones, so ably moved by the noble Lord, Lord Leong, whose speech was exemplary in this context, well researched and absolutely right. I declare an interest...
My Lords, I will speak to Amendments 196 and 197 in the names of the noble Lord, Lord Clement-Jones, and the noble Baroness, Lady Jones, so ably moved by the noble Lord, Lord Leong, whose speech was exemplary in this context, well researched and absolutely right. I declare an interest...
I have listened to my noble friend’s argument, but what does he think the reasons would have been for the Government to ban the secondary ticket market for the Olympic and Paralympic Games?
I have listened to my noble friend’s argument, but what does he think the reasons would have been for the Government to ban the secondary ticket market for the Olympic and Paralympic Games?
My Lords, I look forward to debating the forthcoming energy Bill. Once again, it looks set to be a Christmas tree Bill on which your Lordships will be able to hang many policy favourites of their own. In parenthesis, I am not sure why this has become common practice in...
My Lords, I look forward to debating the forthcoming energy Bill. Once again, it looks set to be a Christmas tree Bill on which your Lordships will be able to hang many policy favourites of their own. In parenthesis, I am not sure why this has become common practice in...
My Lords, I warmly welcome my noble friend Lord Kamall to his place on the occasion of his maiden speech. I look forward with interest to his contributions, not only to the proceedings today but in future. He has chosen a good subject because this order is welcome. As Minister...
My Lords, I warmly welcome my noble friend Lord Kamall to his place on the occasion of his maiden speech. I look forward with interest to his contributions, not only to the proceedings today but in future. He has chosen a good subject because this order is welcome. As Minister...
My Lords, the regulations being updated address systemic infringements of consumer law. Currently, they allow the Government to investigate and, if requested by another member state, take action to end cross-border infringements of EU consumer law that harm the collective interests of consumers. Consumer protection co-operation—the CPC regime—will ensure, as...
My Lords, the regulations being updated address systemic infringements of consumer law. Currently, they allow the Government to investigate and, if requested by another member state, take action to end cross-border infringements of EU consumer law that harm the collective interests of consumers. Consumer protection co-operation—the CPC regime—will ensure, as...
To ask Her Majesty's Government what (1) consumer protections, (2) redress schemes, (3) requirements to provide information and (4) requirements to treat consumers fairly currently exist in UK law in relation to third-party intermediaries which offer water and energy services to consumers, including under the retail exit programme for water...
To ask Her Majesty's Government what (1) consumer protections, (2) redress schemes, (3) requirements to provide information and (4) requirements to treat consumers fairly currently exist in UK law in relation to third-party intermediaries which offer water and energy services to consumers, including under the retail exit programme for water...
In energy the Confidence Code is a Code of Practice to govern independent energy price comparison websites. Ofgem accredits sites to the Code and these must follow key principles in order to operate their service. When customers are presented with options and prices, they have been calculated and are displayed in a fair and unbiased way.
Accredited price comparison websites must operate an effective complaints process. If a customer has a complaint, they should first contact the comparison site to tell them so that they can try to resolve it. If a customer is not satisfied with the outcome, they can then contact Ofgem who will then investigate the issue.
The business retail water market opened in April. Third party intermediaries such as water brokers play an important role in supporting many customers in finding the best deal for their business. The marketing activities of such intermediaries operating in the water market, as with intermediaries generally, are subject to regulation. The Competition and Markets Authority and trading standard authorities have roles in ensuring that customers are not misled when switching to alternative suppliers. The ‘Business Protection from Misleading Marketing Regulations 2008’ apply to marketing activities in the water retail market.
Ofwat acts as the independent economic regulator of the new market. The Retail Exits Regulations required Ofwat to introduce a code to apply to customers who are transferred via an exit setting out the contract terms that will apply. Additionally all retailers must follow Ofwat’s customer protection code of practice that contains key customer protection obligations, including a requirement for retailers to obtain written confirmation from customers who choose to use the services of a third party intermediary.
To ask Her Majesty's Government whether they intend to publish a Green Paper during the current Parliament which covers consumer protection in relation to third-party intermediaries which offer water and energy services.
To ask Her Majesty's Government whether they intend to publish a Green Paper during the current Parliament which covers consumer protection in relation to third-party intermediaries which offer water and energy services.
The Government will publish a green paper in due course that will closely examine markets which are not working for consumers.
Her Majesty's Government what steps they are taking to protect consumers from abuse of the secondary ticket market; and whether they intend to introduce a regulatory regime for that market, including the establishment of an appropriate regulatory authority.
Her Majesty's Government what steps they are taking to protect consumers from abuse of the secondary ticket market; and whether they intend to introduce a regulatory regime for that market, including the establishment of an appropriate regulatory authority.
The Government appointed Professor Waterson in 2015 to review consumer protections in the secondary ticketing market. He produced his report last year and in March 2017 the Government responded accepting his report in full and included amendments to the Digital Economy Act designed to enhance protections further.
The Government has no plans at this time to introduce additional legislation.
Her Majesty's Government what assessment they have made of the extent to which the secondary tickets market meets expected standards of consumer protection and fairness; if it does not, whether they intend to lay secondary legislation under the Consumer Rights Act 2015; and if so, when.
Her Majesty's Government what assessment they have made of the extent to which the secondary tickets market meets expected standards of consumer protection and fairness; if it does not, whether they intend to lay secondary legislation under the Consumer Rights Act 2015; and if so, when.
The Government appointed Professor Waterson to review consumer protections in the secondary ticketing market. He produced his report last year and in March 2017 the Government responded accepting his report in full and included amendments to the Digital Economy Act designed to enhance protections further. The Government has no plans to introduce additional legislation on the matter under the Consumer Rights Act 2015.
My Lords, for the first time this century there is an opportunity to design and implement a government strategy for sport and physical activity. The appointment of John Whittingdale and Tracey Crouch ensure that we have the strongest ministerial combination of Secretary of State and Minister for Sport since the...
My Lords, for the first time this century there is an opportunity to design and implement a government strategy for sport and physical activity. The appointment of John Whittingdale and Tracey Crouch ensure that we have the strongest ministerial combination of Secretary of State and Minister for Sport since the...