1-18 of 18 results for subject:Complaints
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To ask the hon. Member for Blaenau Gwent and Rhymney, representing the House of Commons Commission, how many complaints have been received from hon. Members relating to (a) laptops, (b) other IT equipment supplied under the Hardware Refresh programme and (c) access to MemberHub since 1 January 2025.
To ask the hon. Member for Blaenau Gwent and Rhymney, representing the House of Commons Commission, how many complaints have been received from hon. Members relating to (a) laptops, (b) other IT equipment supplied under the Hardware Refresh programme and (c) access to MemberHub since 1 January 2025.
The Parliamentary Digital Service has a formal complaints process in place for Members to raise concerns about their services. This sits alongside our Member Services team, 24/7 support desk and other support channels, which are available to assist Members and their offices with any issues they may experience.
Since 1 January 2025 the Parliamentary Digital Service has received one complaint from a Member under the formal complaints process which related to all three categories of (a) laptops (b) other IT equipment supplied under the Hardware Refresh programme, and (c) access to MemberHub. No other formal complaints were received from any Members in any of these categories.
In addition, we hold data on the number of incidents Members have raised to the Digital Support Desk in relation to the three categories. These incidents cover technical faults as well as queries on functionality, process or the status of orders.
For each category the number of incidents reported by Members is provided below since 1 January 2025. The percentage in brackets shows the proportion this category represents of overall incidents reported by Members:
233 related to laptops (11%)
769 related to hardware more generally (38%)
16 related to MemberHub (<1%)
It is not possible to separate out issues raised by the hardware refresh programme in this data.
Motion, That this House has considered the oversight of BBC commissioning. Agreed to on question.
Motion, That this House has considered the oversight of BBC commissioning. Agreed to on question.
To ask the Chancellor of the Exchequer, if he will hold discussions with financial institutions on customer complaints and the way they operate the Your Business Profile system.
To ask the Chancellor of the Exchequer, if he will hold discussions with financial institutions on customer complaints and the way they operate the Your Business Profile system.
Banks and building societies occupy a privileged position in society and I recognise the importance of access to banking services to enable businesses to manage their money on a day-to-day basis.
That is why Treasury ministers and officials regularly hold discussions with financial institutions, both individually and through the trade association UK Finance, on a range of issues including how those institutions can best serve their business customers.
To ask the Secretary of State for Defence, with reference to deployments of Military Aid to the Civil Authorities in Northern Ireland during the covid-19 outbreak, whether he has received complaints from political parties or representatives in Northern Ireland on those deployments.
To ask the Secretary of State for Defence, with reference to deployments of Military Aid to the Civil Authorities in Northern Ireland during the covid-19 outbreak, whether he has received complaints from political parties or representatives in Northern Ireland on those deployments.
Throughout the pandemic the Ministry of Defence has supported the Northern Ireland Assembly in their response to COVID-19. Armed Forces personnel have worked around the clock to protect our people in all four corners of the nation and assisted the Northern Ireland Department of Health with vaccinations and providing support to other health services. All political parties have recognised the overarching need to save lives and support the health service during the pandemic and Ministers have received no complaints regarding the support provided.
To ask the Secretary of State for Northern Ireland, how many (a) Northern Ireland businesses have been adversely impacted by and (b) complaints the Government has received on the operation of the Northern Ireland Protocol since 1 January 2021.
To ask the Secretary of State for Northern Ireland, how many (a) Northern Ireland businesses have been adversely impacted by and (b) complaints the Government has received on the operation of the Northern Ireland Protocol since 1 January 2021.
I have engaged extensively in the build up to and since the Protocol was implemented at the start of this year, talking to businesses throughout Northern Ireland and across sectors. These experiences have also been set out to me in writing as correspondence and as reports for individuals businesses and business representative organisations.
I have heard first-hand about the range of experiences under the Protocol as it is currently operating for people and businesses in Northern Ireland. Where concerns have been raised - for example about reduced choice of products from Great Britain, burdensome checks and processes on products for supermarkets, cancelled deliveries, increased costs, risks to the supply of generic medicines and the impact on investment and growth - these have shaped and guided the Government’s approach to Protocol implementation.
Motion that this House has considered the transparency of the BBC. Agreed to on question.
Motion that this House has considered the transparency of the BBC. Agreed to on question.
To ask Mr Chancellor of the Exchequer, what sanctions he plans to levy against Concentrix for its failure to meet the 15 and 40 day deadline for dealing with complaints.
To ask Mr Chancellor of the Exchequer, what sanctions he plans to levy against Concentrix for its failure to meet the 15 and 40 day deadline for dealing with complaints.
The contract between HM Revenue and Customs and Concentrix ended in November 2016 and all financial matters, including sanctions, were settled at that time.
To ask Mr Chancellor of the Exchequer, what assessment has been made of the performance of Concentrix in resolving complaints regarding how they have dealt with tax credit claims.
To ask Mr Chancellor of the Exchequer, what assessment has been made of the performance of Concentrix in resolving complaints regarding how they have dealt with tax credit claims.
Concentrix are required to respond to any complaints which relate to the quality of their handling of compliance interventions, as distinct from complaints on the substance of these investigations which are dealt with by HM Revenue and Customs.
Further details are available in section A21 of the Concentrix contract. The contract is in the public domain and can be found at: https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7.
Concentrix’s contract requires them to respond 80% of these complaints within 15 working days; and to reply to 100% of complaints within 40 working days. From November 2014 to 12 October 2016, Concentrix have received 97 complaints. They replied to 61.86% within 15 days and 70.11% within 40 days.
To ask the Secretary of State for Transport, how many complaints his Department has received about the DVLA from people resident in Northern Ireland since 1 July 2014.
To ask the Secretary of State for Transport, how many complaints his Department has received about the DVLA from people resident in Northern Ireland since 1 July 2014.
The Driver and Vehicle Licensing Agency received 327 complaints from customers with a Northern Ireland postal address between 1 July 2014 and 16 December 2015.
To ask the Secretary of State for Northern Ireland, if she will take steps to enable the Government to direct the Police Ombudsman of Northern Ireland to investigate a complaint from a former police officer where matters giving rise to the complaint took place more than 12 months ago and...
To ask the Secretary of State for Northern Ireland, if she will take steps to enable the Government to direct the Police Ombudsman of Northern Ireland to investigate a complaint from a former police officer where matters giving rise to the complaint took place more than 12 months ago and...
The RUC (Complaints etc) Regulations 2001 allow the Police Ombudsman for Northern Ireland to investigate complaints into matters which took place more than 12 months ago in exceptional circumstances, for example when new evidence has come to light which was not reasonably available at the time of an original complaint.
The Police Ombudsman is accountable to the Northern Ireland Assembly, through the Minister of Justice for Northern Ireland.
To ask the Secretary of State for Transport, how many complaints his Department has received from people in Northern Ireland about the DVLA since July 2014.
To ask the Secretary of State for Transport, how many complaints his Department has received from people in Northern Ireland about the DVLA since July 2014.
Since 1 July, the Driver and Vehicle Licensing Agency has received 38 complaints from Northern Ireland residents.
To ask the Secretary of State for Health, what information his Department holds on the number of complaints relating to the quality and outcome of laser eye treatment in the private sector between 2010 and 2013.
To ask the Secretary of State for Health, what information his Department holds on the number of complaints relating to the quality and outcome of laser eye treatment in the private sector between 2010 and 2013.
To ask the Secretary of State for Health how many complaints against GPs have resulted in a GP being struck off by the General Medical Council in the last five years.
To ask the Secretary of State for Health how many complaints against GPs have resulted in a GP being struck off by the General Medical Council in the last five years.
The General Medical Council (GMC) is an independent body and responsible for dealing firmly and fairly with doctors whose fitness to practise is in doubt. The information in this response has been provided by the GMC.
Table 1 shows the numbers of complaints against general practitioners (GPs) and the number of investigations resulting from those complaints in each of the last five years. Table 2 shows the number of GPs erased from the register in each of the last five years.
| Table
1 | ||||
| Complaints | Investigations | |||
| All
doctors | GPs | All
doctors | GPs | |
| 2009 | 5,773 | 2,085 | 1,758 | 564 |
| 2010 | 7,153 | 2,899 | 2,066 | 757 |
| 2011 | 8,781 | 3,291 | 2,330 | 817 |
| 2012 | 10,347 | 4,017 | 2,708 | 1,021 |
| 2013 | 9,866 | 3,530 | 2,939 | 1,098 |
| Table
2 | ||
| Erased | ||
| All | GPs | |
| 2009 | 78 | 30 |
| 2010 | 93 | 35 |
| 2011 | 77 | 26 |
| 2012 | 74 | 18 |
| 2013 | 67 | 18 |
| Note: The number of complaints and investigations are directly related but the number of erasures are not necessarily related or from the same cohort of cases that are received/investigated for the same year given the timing of complaints and final hearings/appeals. Also to note, the GMC changed the way it recorded enquiries in 2013. The GMC no longer record notification around Performers Lists unless there is a wider fitness to practice concern. The numbers are therefore not directly comparable to previous years. |
To ask the Secretary of State for Northern Ireland how many complaints from rail passengers there have been about (a) timings and (b) refreshments on the service between Coleraine and Londonderry in 2005.
To ask the Secretary of State for Northern Ireland how many complaints from rail passengers there have been about (a) timings and (b) refreshments on the service between Coleraine and Londonderry in 2005.
To ask the Secretary of State for Northern Ireland, in how many instances in the last year police in Northern Ireland have dealt with crowds of people involved in riotous behaviour or behaviour likely to lead to a breach of the peace resulting in the case being referred to the...
To ask the Secretary of State for Northern Ireland, in how many instances in the last year police in Northern Ireland have dealt with crowds of people involved in riotous behaviour or behaviour likely to lead to a breach of the peace resulting in the case being referred to the...
That this House, noting the moves made by the Conservative Party to censure one of its councillors in Peterborough over disgraceful comments made in relation to people in Northern Ireland, calls upon honourable Members on all sides of the House to assist in ensuring that elected representatives at every level in each party know that their words and actions, whether through lack of knowledge or deliberate and wilful malice aforethought, can cause deep offence in Northern Ireland, where innocent people have suffered at the hands of terrorist violence for 34 years.
That this House, noting the moves made by the Conservative Party to censure one of its councillors in Peterborough over disgraceful comments made in relation to people in Northern Ireland, calls upon honourable Members on all sides of the House to assist in ensuring that elected representatives at every level...
To ask the Secretary of State for Northern Ireland, pursuant to his Answer of 19th May 2003, 405 c594W, whether the policy described was followed in the case of Mr McKenna and when the internal policy on harrassment and bullying commenced operation with the Department of Education.
To ask the Secretary of State for Northern Ireland, pursuant to his Answer of 19th May 2003, 405 c594W, whether the policy described was followed in the case of Mr McKenna and when the internal policy on harrassment and bullying commenced operation with the Department of Education.
To ask the Secretary of State for Northern Ireland, whether Mr McKenna of the Department of Education in Northern Ireland was informed of the aspects of his conduct which the complainant considered to be harassment, during the investigation which followed the formal complaint made in January 2001.
To ask the Secretary of State for Northern Ireland, whether Mr McKenna of the Department of Education in Northern Ireland was informed of the aspects of his conduct which the complainant considered to be harassment, during the investigation which followed the formal complaint made in January 2001.