HMRC has taken steps to address the backlog of A1 applications, have achieved their recovery strategy ahead of time and they are now achieving service levels. Since September 2023 the processing times for online applications have decreased to 6 days from 15 weeks previously, and for post applications, it is now also 6 days, down from 33 weeks. The Standard Level of Service Agreement targets for both are 15 days and 40 days respectively. As of 3rd May, HMRC has reduced the number of cases on hand to approximately 2500.

We are moving the full A1 application process to an online service. This will improve the speed at which customers have applications processed. This digital approach will be phased in over a number of months and the print and post version that is on GOV.UK will be removed. This will hugely improve the user experience when completing the form and sending necessary supporting documents. We cannot be specific on the timescales for this change but please continue to review GOV.UK where we will publish updated information on the services we offer, for customers going to work overseas.

We do not have any plans to allow customers to apply to work overseas via the A1/S1 application process by telephone. This is due to the level of detailed information that is needed when submitting the form.

We are moving the full A1 application process to an online service. This will improve the speed at which customers have applications processed. This digital approach will be phased in over a number of months and the print and post version that is on GOV.UK will be removed. This will hugely improve the user experience when completing the form and sending necessary supporting documents. We cannot be specific on the timescales for this change but please continue to review GOV.UK where we will publish updated information on the services we offer, for customers going to work overseas.

We do not have any plans to allow customers to apply to work overseas via the A1/S1 application process by telephone. This is due to the level of detailed information that is needed when submitting the form.

In response to customer feedback, HMRC introduced a new online version of the form CA3837 in June 2023, which was designed to streamline the application process, offering a number of enhancements and providing additional guidance for more complex questions.

HMRC intend to automate the CA3837 application process in the Autumn which will improve processing times and remove opportunities for error.