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To ask the Secretary of State for the Home Department, what the maintenance charges are for the probation STEPS contract during normal working hours; what the call out charge is between 6 pm and 10 pm; what the charge is for a Saturday and a Sunday call out; what the...

Asked by

Simon Hughes (Liberal Democrat)

Answering body

Home Office

Type

Written questions

Status

Answered

Tabled on

27 June 2002

For answer on

24 July 2002

Answered on

24 July 2002

Simon Hughes: To ask the Secretary of State for the Home Department what the maintenance charges are for the probation STEPS contract during normal working hours; what the call out charge is between 6 pm and 10 pm; what the charge is for a Saturday and a Sunday call out; what the charge is in relation to an office relocation; what assessment he has made of the value for money of the contract with Bull/Integris for these matters; and if he will make a statement. [66619] Mr. Hilary Benn: [holding answer 2 July 2002]: It is normal in contracts such as these for the information requested to be covered by commercial confidentiality clauses. However, recent press reports on this subject have been so inaccurate and misleading that both the supplier and the National Probation Directorate felt it appropriate to correct some specific points. The Standard Technical Environment for the Probation Service (STEPS) contract provides the foundation for the development of Information Technology (IT) in the probation service. Earlier this year it became one of the first contracts to pass through the Office of Government Commerce (OGC) Gateway process, set up to scrutinise Government contracts for value and purpose. The core support hours for the contract are Monday- Friday from 8am to 6pm. The "maintenance charges" to extend these hours to provide full service cover for a whole office between 6 and 10 pm on a weeknight would be £2,661. On a Saturday the cost to support the entire network of 15,000 desktops across England and Wales would be £8,704. On a Sunday, the same cost would be £11,600. To deliver this service the supplier has to provide people on call around the country, responding to incidents and resolving problems. These costs would only be paid should this work be needed. To date, in the lifetime of this contract, it has not been. The cost to move a workstation would be £192. By any standards this contract represents good value for money.

Date

24 July 2002

Reference

66619; 389 c1519-20W;389 c1517-8W

House

House of Commons

Home Office

To ask the Secretary of State for the Home Department, if the new information technology systems at the Passport Agency are fully rolled out; what has been the estimated total cost of the new systems; what was the original planned cost; and if he will make a statement.

Asked by

Simon Hughes (Liberal Democrat)

Answering body

Home Office

Type

Written questions

Status

Answered

Date

6 November 2001

Reference

13028; 374 c183W

House

House of Commons

Home Office

To ask the Secretary of State for the Home Department, what procedures are in place to ensure there is fair and open competition for the provison of information technology systems and software to police services; and if he will make a statement. (Holding answer 1 May 2001).

Asked by

Simon Hughes (Liberal Democrat)

Answering body

Home Office

Type

Written questions

Status

Answered

Date

3 May 2001

Reference

367 c708W; 159694

House

House of Commons

Home Office

To ask the Secretary of State for the Home Department, if he will assess the benefits of the Audit Commission proposal for the creation of a multi-agency helpline to relieve pressure on the existing 999 emergency number; and if he will make a statement. - (Holding answer 5 July 2000).

Asked by

Simon Hughes (Liberal Democrat)

Answering body

Home Office

Type

Written questions

Status

Answered

Date

19 July 2000

Reference

128533; 354 c177-8W

House

House of Commons

Home Office

To ask the Secretary of State for the Home Department, when he will roll out a further version of the CRAMS, to be known as 4.6.1, for the Probation Service in England and Wales; how the proposed probation IT system Copernicus differs from the existing system, known as CRAMS; and...

Asked by

Simon Hughes (Liberal Democrat)

Answering body

Home Office

Type

Written questions

Status

Answered

Tabled on

22 May 2000

For answer on

25 May 2000

Answered on

25 May 2000

Mr. Simon Hughes: To ask the Secretary of State for the Home Department (1) when he will roll out a further version of the CRAMS, to be known as 4.6.1, for the Probation Service in England and Wales; [123594] (2) how the proposed probation IT system Copernicus differs from the existing system, known as CRAMS; and if he will make a statement; [123590] (3) when Bull Information Systems will set up a Helpdesk to deal with user problems with Probation Service IT; what is the cost of the contract providing this service; and if he will make a statement; [123596] (4) if he will list the errors and user difficulties which are currently identified in the Case Recording and Management System for the Probation Service in England and Wales; and if he will make a statement; [123592] (5) if the new version of CRAMS will be accompanied by release notes and acceptance certificates; [123595] (6) if Bull Information Systems have been given a new contract to maintain and correct faults contained in the Case Recording and Management System for the Probation Service in England and Wales; and if he will make a statement; [123591] (7) how many faults have been identified in the Case Recording and Management System version 4.6 for the Probation Service in England and Wales; how those faults are being prioritised; and if he will make a statement. [123593] Mr. Boateng: Bull provides support and maintenance of the Probation Service infrastructure. A replacement contract has recently consolidated a number of previously separate contracts. This does not extend the lifespan of the Bull contract and there is no new provision. Within the overall support and maintenance arrangements, there is a process in place for users to bring problems to the attention of Bull and the Probation Unit via a Helpdesk. We keep the overall position, including priorities for action under constant review. It would not be appropriate to list specific issues as these are commercial in confidence. The existing version of CRAMS in use by Services is 4.6.1. There are no plans for further versions of CRAMS. However, outstanding user issues are considered for inclusion in planned maintenance releases of CRAMS. The next is being planned for late summer. This will be known as release 4.7. Planned maintenance releases of CRAMS are quality assured and accepted before release. Release notes will accompany the release planned for late summer. The Copernicus system is being designed to meet the future needs of Probation Service staff. It will replace CRAMS and be designed specifically to support National Standards and performance management. Details of costs are commercial in confidence and, therefore, cannot be disclosed.

Date

25 May 2000

Reference

350 c623-4W;350 c625-6W; 123594;123590;123596;123592;123595;123591;123593

House

House of Commons

Home Office

To ask the Secretary of State for the Home Department, if a year 2000 compliant version of the Case Record and Management System has been made available to probation services; how many probation services are using such a system; and if he will make a statement. - Includes figures.

Asked by

Simon Hughes (Liberal Democrat)

Answering body

Home Office

Type

Written questions

Status

Answered

Date

21 October 1999

Reference

94775; 336 c626W

House

House of Commons

Home Office

To ask the Secretary of State for the Home Department, what plans he has to replace the Case Record and Management System with an alternative information technology system; if a tender has been put out for an alternative system to CRAMS; and if he will make a statement.

Asked by

Simon Hughes (Liberal Democrat)

Answering body

Home Office

Type

Written questions

Status

Answered

Date

21 October 1999

Reference

94772; 336 c625-6W

House

House of Commons

Home Office

To ask the Secretary of State for the Home Department, what has been the total cost to date of developing and implementing the Case Record and Management System in the Probation Service; what was the original expected cost of the system; and if he will make a statement. - Includes...

Asked by

Simon Hughes (Liberal Democrat)

Answering body

Home Office

Type

Written questions

Status

Answered

Date

21 October 1999

Reference

94773; 336 c626W

House

House of Commons

Home Office

To ask the Secretary of State for the Home Department, if he will make a statement concerning progress on implementing the information technology Case Record and Management System in the Probation Service; how many probation services currently use the Case Record and Management System; and if he will make a...

Asked by

Simon Hughes (Liberal Democrat)

Answering body

Home Office

Type

Written questions

Status

Answered

Date

21 October 1999

Reference

336 c625W; 94771;94774

House

House of Commons

Dept of the Environment

What evaluation his Department has made of the use of a geographical information system for providing publicly available data on emissions to air and water as stated in the Environmental Protection Act 1990 & what plans DOE has for use of these systems to provide detailed publicly available information on...

Asked by

Simon Hughes (Liberal Democrat)

Answering body

Department of the Environment

Type

Written questions

Status

Answered

Date

7 June 1993

Reference

226 c113-4W

House

House of Commons

Dept of Transport

To ocmment on his recent visit to Oslo to study road pricing schemes.

Asked by

Simon Hughes (Liberal Democrat)

Answering body

Department of Transport

Type

Written questions

Status

Answered

Date

24 May 1993

Reference

225 c417W;225 c415W

House

House of Commons

Dept of Trade and Industry

What response the Nuclear Installations Inspectorate has made to the representations from the British Computer Society regarding the computer safety system planned for Sizewell B; and what assessment he has made of the delay and the cost involved in implementing them.

Asked by

Simon Hughes (Liberal Democrat)

Answering body

Department of Trade and Industry

Type

Written questions

Status

Answered

Date

10 March 1993

Reference

220 c580W;220 c576W

House

House of Commons

Written question

Statement on plans to monitor the implementation of relevant sections of the Environmental Protection Act 1990 by local authorities.

Asked by

Simon Hughes (Liberal Democrat)

Answering body

Department of the Environment

Type

Written questions

Status

Answered

Date

14 June 1991

Reference

192 c716-7W

House

House of Commons

Written question

When he expects the prototype computerised safety system for Sizewell B to receive clearance from the Nuclear Installations Inspectorate

Asked by

Simon Hughes (Liberal Democrat)

Answering body

Department of Energy

Type

Written questions

Status

Answered

Date

20 November 1990

Reference

181 c82W

House

House of Commons

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Answering member

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