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To ask His Majesty's Government whether the third updated submission by the BRIXMIS Association, which the Ministry of Defence acknowledged receipt of on 24 June, will be considered by the Independent Advisory Military Sub-Committee on 9 July.
To ask His Majesty's Government whether the third updated submission by the BRIXMIS Association, which the Ministry of Defence acknowledged receipt of on 24 June, will be considered by the Independent Advisory Military Sub-Committee on 9 July.
The BRIXMIS Association submission was an agenda item at the independent Advisory Military Sub-Committee (AMSC) meeting on 9 July 2025. Following discussions, the Secretary was directed to prepare a letter to the Committee on the Grant of Honours, Decorations and Medals (HD Committee) for its consideration. The findings of the sub-committee will be communicated to the Association in due course.
To ask His Majesty's Government whether withdrawing from the Ottawa Treaty would have any benefit in meeting recommendation 42 of the Strategic Defence Review 2025 "to increase lethality ten-fold".
To ask His Majesty's Government whether withdrawing from the Ottawa Treaty would have any benefit in meeting recommendation 42 of the Strategic Defence Review 2025 "to increase lethality ten-fold".
The Convention on the Prohibition of the Use, Stockpiling, Production and Transfer of Anti-Personnel Mines and on their Destruction (also known as the Ottawa Convention) continues to play an important role in protecting civilians from harm caused by anti-personnel landmines. As a State Party to the Ottawa Convention, the UK’s commitment to it remains unwavering.
The UK’s ambition in the Strategic Defence Review to double and then triple the UK Army’s fighting power reflects a fundamental transformation in how the Army prepares for and conducts warfare. This is not simply about increasing firepower or platform numbers — it’s about reimagining how we fight.
To ask His Majesty's Government what assessment they have made of the announcement by Poland, Finland, Lithuania, Estonia and Latvia that they intend to withdraw from the Ottawa Treaty banning anti-personnel mines; and whether they intend to consider withdrawal as well.
To ask His Majesty's Government what assessment they have made of the announcement by Poland, Finland, Lithuania, Estonia and Latvia that they intend to withdraw from the Ottawa Treaty banning anti-personnel mines; and whether they intend to consider withdrawal as well.
His Majesty’s Government (HMG) has noted that Finland, Estonia, Latvia, Lithuania and Poland have stated their intention to withdraw from the Ottawa Convention. The UK acknowledges and shares concerns about the security environment in the region as a result of Russia’s illegal invasion of Ukraine. We also acknowledge that it is the sovereign right of those countries to make this decision. The UK will work to mitigate impacts on vital arms control and disarmament norms, while continuing to engage bilaterally on the actions States plan to take.
The Convention on the Prohibition of the Use, Stockpiling, Production and Transfer of Anti-Personnel Mines and on their Destruction (also known as the Ottawa Convention) continues to play an important role in protecting civilians from harm caused by anti-personnel landmines. As a State Party to the Ottawa Convention, the UK’s commitment to it remains unwavering. We continue to encourage countries to join the Ottawa Convention, subscribe to its provisions; and discourage States from using anti-personnel landmines.
HMG continues to publicly express its commitment to the Ottawa Convention, most recently by Minister of State, Foreign, Commonwealth and Development Office, Baroness Chapman, at a House of Lords debate on Landmines and Cluster Munitions on 3 April 2025 (Official Report vol 845, column 425).
To ask His Majesty’s Government what steps they are taking to support the defence industrial base.
To ask His Majesty’s Government what steps they are taking to support the defence industrial base.
My Lords, our new defence industrial strategy will make sure that national security and a high-growth economy are aligned to deliver the changes we promised: cracking down on waste, building resilient supply chains and boosting Britain’s defence industry. By strengthening our relationship with industry, innovators and investors, we will make it easier and more attractive than ever before to do business in defence.
To ask His Majesty's Government on which dates since 2016 the Advisory Military Sub Committee has met.
To ask His Majesty's Government on which dates since 2016 the Advisory Military Sub Committee has met.
The Advisory Military Sub-Committee (AMSC) is a sub-committee of the Committee on the Grant of Honours, Decorations and Medals (the “HD Committee”) which provides advice to The Sovereign on honours and medals. Following the independent review of medallic recognition by Sir John Holmes in 2012, the AMSC met later in 2012 and 2013. It was then reconstituted in 2019 and has since met on the following dates:
- 1 May 2019
- 3 September 2019
- 15 November 2019
- 4 February 2020
- 29 January 2021
- 26 April 2021
- 23 June 2021
- 29 September 2021
- 26 August 2022
- 1 June 2023
- 28 March 2025
Further information about the work of the AMSC, including Terms of Reference and a summary of past recommendations can be found at the following website: https://www.gov.uk/government/publications/advisory-military-sub-committee
To ask His Majesty's Government whether minutes of Advisory Military Sub-Committee meetings are kept.
To ask His Majesty's Government whether minutes of Advisory Military Sub-Committee meetings are kept.
I can confirm that minutes of Advisory Military Sub-Committee meetings are kept.
To ask His Majesty's Government under what circumstances they would reconsider the decision not to award a clasp to the General Service Medal for service in BRIXMIS.
To ask His Majesty's Government under what circumstances they would reconsider the decision not to award a clasp to the General Service Medal for service in BRIXMIS.
As the noble Lord was advised in 2023, cases regarding historic medallic recognition are a matter for the independent Advisory Military Sub-Committee (AMSC) to consider, rather than the Ministry of Defence. In 2020, the AMSC considered the issue of awarding a clasp to the General Service Medal for service on BRIXMIS, and the recommendation of the Sub-Committee was that BRIXMIS did not meet the criteria for medallic recognition. This recommendation was accepted by the Committee on the Grant of Honours, Decorations and Medals (HD Committee).
Any further review of this issue would be for the AMSC to consider, should additional evidence be submitted, which fulfils at least one of the following criteria: significant new evidence has become available that had not been considered previously; facts relied upon during the original decision-making process are shown to be unsound; the original decision appears to be manifestly inconsistent with those for other similar campaigns; or the decision appears to have been taken for reasons which have nothing to do with risk and rigour.
Should the AMSC agree that any such new evidence was sufficient to alter their original decision, they would make a recommendation to the HD Committee for further consideration and, if agreed, submission to His Majesty The King for His Majesty’s final approval.
To ask His Majesty's Government what definition they use for "family members" in the Armed Forces Commissioner Bill.
To ask His Majesty's Government what definition they use for "family members" in the Armed Forces Commissioner Bill.
The full definition of ‘relevant family members’ for the purposes of this Bill will be included in secondary legislation. This is being done to mirror the approach taken elsewhere in legislation relating to the Armed Forces.
A draft of the definition of ‘relevant family members’ will be shared with Peers as part of Committee Stage in the House of Lords, scheduled for 19, 24 and 26 March 2025.
To ask His Majesty's Government what conditions (1) regular members of the British Army, (2) members of the Army Reserve, (3) members of the Regular Reserve, (4) members of the recall reserve, and (5) civilians employed by the Ministry of Defence are subject to under service law; and what conditions...
To ask His Majesty's Government what conditions (1) regular members of the British Army, (2) members of the Army Reserve, (3) members of the Regular Reserve, (4) members of the recall reserve, and (5) civilians employed by the Ministry of Defence are subject to under service law; and what conditions...
The Armed Forces Act 2006 (AFA 06) sets out the conditions under which different categories of individuals are subject to service law. Section 367 of the Act sets out the conditions for (1) Regular members, (2) members of the Army Reserve and (3) members of the Regular Reserve as follows:
(1) Every member of the regular forces is subject to service law at all times.
(2) Every member of the reserve forces is subject to service law while—
(a) in permanent service on call-out under any provision of the Reserve Forces Act 1980 (c. 9) or the Reserve Forces Act 1996 (c. 14) or under any other call-out obligation of an officer;
(b) in home defence service on call-out under section 22 of the Reserve Forces Act 1980;
(c) in full-time service under a commitment entered into under section 24 of the Reserve Forces Act 1996;
(d) undertaking any training or duty (whether or not in pursuance of an obligation); or
(e) serving on the permanent staff of a reserve force.
Individuals liable to recall (4) are not members of a reserve force under the Act and would only be subject to service law if they were recalled.
Civilians employed by the Ministry of Defence and immediate family members (if they are civilians) (5) would not be subject to service law under the AFA 06. In certain circumstances they could be subject to service discipline under Section 370 of AFA 06 and these circumstances are set out in Schedule 15 of the Act, such as when they are on an HM aircraft in flight or on a HM ship afloat or they are living or staying with someone who is subject to service law outside the UK.
To ask His Majesty's Government what assessment they have made of the value of the Defence Gateway in enabling communication with and the work of the active and strategic reserve.
To ask His Majesty's Government what assessment they have made of the value of the Defence Gateway in enabling communication with and the work of the active and strategic reserve.
The Defence Gateway remains a valued digital portal which enables effective communication, information sharing, and system access to users across the Defence community. Work to address its contracting is underway, due to commercial sensitivities I am unable to disclose further detail at this time.
To ask His Majesty's Government what plans they have to extend or replace the contract for the Defence Gateway.
To ask His Majesty's Government what plans they have to extend or replace the contract for the Defence Gateway.
The Defence Gateway remains a valued digital portal which enables effective communication, information sharing, and system access to users across the Defence community. Work to address its contracting is underway, due to commercial sensitivities I am unable to disclose further detail at this time.
To ask His Majesty's Government, further to the Written Answer by Lord Coaker on 14 February (HL4757), what assessment the Service Complaints Ombudsman has made, if any, of (1) the average to time required to process a service complaint, and (2) how many different transfers between individuals a single complaint may...
To ask His Majesty's Government, further to the Written Answer by Lord Coaker on 14 February (HL4757), what assessment the Service Complaints Ombudsman has made, if any, of (1) the average to time required to process a service complaint, and (2) how many different transfers between individuals a single complaint may...
Statistics regarding the timeliness and average time taken to close a Service Complaint can be found in the annual statistical tables published by the Service Complaints Ombudsman for the Armed Forces (SCOAF). The tables can be round below.
Whilst the SCOAF has not made a specific assessment on the transfers that take place between individuals during the course of a Service Complaint, the implementation of a new Service Complaints Case Management System and the introduction of regular workshops between the Services and the SCOAF will ensure that working practices are standardised.
Service Complaints Ombudsman For the Armed Forces Annual Statistical Tables
Table 1.13a: Average¹ time taken² to complete³ ⁴ ⁵ an investigation, | |||||||||
by case type and year closed, 2018-2023 | |||||||||
Year | Admissibility Decision | ADM_RevChk | Undue Delay | DEL_RevChk | Maladministration | MAL_RevChk | Substance | SUB_RevChk | |
2018⁴ | 6.1 | ʳ | 5.7 | ʳ | 60 | ʳ | 58 | ʳ | |
2019⁵ | 3.7 | ʳ | 3.7 | ʳ | 78 | ʳ | 75 | ʳ | |
2020⁵ | 3.4 | ʳ | 3.7 | ʳ | 81 | ʳ | 82 | ʳ | |
2021⁵ | 3.8 | ʳ | 4.2 | ʳ | 52 | 52 | |||
2022⁵ | 3.9 | ʳ | 4.1 | ʳ | 34 | 34 | |||
2023⁵ | 3.2 |
| 3.5 |
| 28 |
| 28 |
| |
% annual change 2023 | -18% |
| -15% |
| -18% |
| -18% |
| |
ʳ revised from Annual Statistical Tables 2022 | |||||||||
1 Mean. | |||||||||
2 Number of weeks. | |||||||||
3 Includes the time an investigation is delayed by when it is unallocated to an investigator. | |||||||||
4 Includes investigations closed at the mid investigation case review. | |||||||||
5 Excludes investigation applications declined at triage. | |||||||||
Source: SCOAF casework | |||||||||
Table 1.13b: Average¹ time² a caseworker had spent on a (completed) investigation³ ⁴ ⁵ | |||||||||
by case type and year closed, 2018-2023 | |||||||||
Year | Admissibility Decision | ADM_RevChk | Undue Delay | DEL_RevChk | Maladministration | MAL_RevChk | Substance | SUB_RevChk | |
2018³ | 3.7 | 3.4 | 56 | 54 | |||||
2019⁴ | 2.7 | 2.7 | 39 | 33 | |||||
2020⁴ | 2.5 | 2.9 | 25 | 24 | |||||
2021⁴ | 2.6 | 3.2 | 20 | 20 | |||||
2022⁴ | 2.5 | 2.7 | 17 | 17 | |||||
2023⁴ | 2.1 | 2.6 | 14 | 14 | |||||
% annual change 2023 | -16% |
| -4% |
| -18% |
| -18% |
| |
1 Mean. | |||||||||
2 Number of weeks. | |||||||||
3 Includes investigations closed at the mid investigation case review. | |||||||||
4 Excludes investigation applications declined at triage. | |||||||||
Source: SCOAF casework | |||||||||
Table 1.13c: Average¹ time² a completed investigation³ ⁴ ⁵ | |||||||||
had spent unallocated to caseworker, by case type and year of closure, 2018-2023 | |||||||||
Year | Admissibility Decision | ADM_RevChk | Undue Delay | DEL_RevChk | Maladministration | MAL_RevChk | Substance | SUB_RevChk | |
2018³ | 2.4 | 2.3 | 4 | 4 | |||||
2019⁴ | 1.0 | 1.0 | 39 | 42 | |||||
2020⁴ | 0.9 | 0.8 | 57 | 58 | |||||
2021⁴ | 1.2 | 1.0 | 32 | 32 | |||||
2022⁴ | 1.4 | 1.4 | 16 | 17 | |||||
2023⁴ | 1.2 |
| 1.0 |
| 14 |
| 14 |
| |
% annual change 2023 | -14% |
| -29% |
| -13% |
| -18% |
| |
1 Mean. | |||||||||
2 Number of weeks. | |||||||||
3 Includes investigations closed at the mid investigation case review. | |||||||||
4 Excludes investigation applications declined at triage. | |||||||||
Source: SCOAF casework | |||||||||
To ask His Majesty's Government how long, on average, it takes (1) the Army, (2) the Royal Navy, (3) the Royal Air Force, and (4) Strategic Command, to process a service complaint; and what estimate they have made of the cost of each complaint.
To ask His Majesty's Government how long, on average, it takes (1) the Army, (2) the Royal Navy, (3) the Royal Air Force, and (4) Strategic Command, to process a service complaint; and what estimate they have made of the cost of each complaint.
This information is available in the public domain. The average time required to process a Service Complaint is contained within the Service Complaints Ombudsman for the Armed Forces Annual Report statistics which are available at the following link: https://www.scoaf.org.uk/annual-statisticals-tables.
The information you have requested on the average time required to process a Service Complaint is shown in Annex A, below.
No information is held about the cost of each complaint. This information is not routinely recorded and could only be provided at disproportionate cost.
Annex A
Average¹ time taken² to close a Service Complaint, by Service and complaint category, 2023 | |||||
Service | Career management | Bullying, harassment or discrimination | Pay, pensions and allowances | Other | All closed Service Complaints |
Royal Navy* | 20 | 37 | 22 | 23 | 23 |
Army | 18 | 34 | 30 | 24 | 24 |
RAF | 16 | 22 | 14 | 19 | 18 |
Tri-Service | 18 | 29 | 20 | 22 | 22 |
* includes Royal Marines | |||||
1 Median. | |||||
2 Time taken is measured in weeks. | |||||
| |||||
To ask His Majesty's Government how many service complaints have been received by (1) the Army, (2) the Royal Navy, (3) the Royal Air Force, and (4) Strategic Command, in each of the last five years; and of those, how many have not been upheld.
To ask His Majesty's Government how many service complaints have been received by (1) the Army, (2) the Royal Navy, (3) the Royal Air Force, and (4) Strategic Command, in each of the last five years; and of those, how many have not been upheld.
Information regarding how many Service Complaints have been received, and how many have not been upheld, is publicly available and can be found in the Service Complaints Ombudsman for the Armed Forces Annual Report statistics available at the following link: https://www.scoaf.org.uk/annual-statisticals-tables. Please note that the most recent year for which information is currently available is 2023.
The data you have requested is shown in Annex A, below, by Service. Please note that Complaints are recorded by Service and not Command and therefore no data is available for Strategic Command.
ANNEX A Number of Royal Navy Service Complaints*, by complaint category, 2019 - 2023 | |||||
Year | Career management | Bullying, harassment or discrimination1 | Pay, pensions and allowances | Other1 | All complaint categories |
2019 | 69 | 24 | 32 | 37 | 162 |
2020 | 49 | 37 | 22 | 37 | 145 |
2021 | 56 | 36 | 21 | 36 | 149 |
2022 | 77 | 59 | 20 | 42 | 198 |
2023 | 95 | 55 | 43 | 90 | 283 |
% annual growth | 23% | -7% | 115% | 114% | 43% |
* including Royal Marine Service Complaints | |||||
1 Prior to 2022, victimisation Service Complaints were recorded under category "Other", rather than under "Bullying, harassment or discrimination" | |||||
Source: Tri-Service Joint Personnel Administrative System |
Number of Army Service Complaints, by complaint category, 2019 - 2023 | |||||
Year | Career management | Bullying, harassment or discrimination1 | Pay, pensions and allowances | Other1 | All complaint categories |
2019 | 171 | 131 | 55 | 100 | 457 |
2020 | 179 | 130 | 46 | 76 | 431 |
2021 | 129 | 135 | 27 | 76 | 367 |
2022 | 191 | 128 | 39 | 124 | 482 |
2023 | 204 | 147 | 50 | 213 | 614 |
% annual growth | 7% | 15% | 28% | 72% | 27% |
1 Prior to 2022, victimisation Service Complaints were recorded under category "Other", rather than under "Bullying, harassment or discrimination" | |||||
Source: Tri-Service Joint Personnel Administrative System |
Number of RAF Service Complaints, by complaint category, 2019 - 2023 | |||||
Year | Career Management | Bullying, harassment or discrimination1 | Pay, pensions and allowances | Other1 | All complaint categories |
2019 | 44 | 39 | 27 | 37 | 147 |
2020 | 63 | 31 | 24 | 35 | 153 |
2021 | 73 | 61 | 36 | 63 | 233 |
2022 | 96 | 40 | 25 | 94 | 255 |
2023 | 129 | 60 | 53 | 86 | 328 |
% annual growth | 34% | 50% | 112% | -9% | 29% |
1 Prior to 2022, victimisation Service Complaints were recorded under category "Other", rather than under "Bullying, harassment or discrimination" | |||||
Source: Tri-Service Joint Personnel Administrative System |
Number of Royal Navy* closed Service Complaints, by outcome and complaint category, 2023 | |||||
Outcome | Career management | Bullying, harassment or discrimination | Pay, pensions and allowances | Other | All closed Service Complaints |
Complaint fully/partially upheld | 27 | 25 | 13 | 28 | 93 |
Complaint not upheld | 36 | 19 | 9 | 27 | 91 |
Other outcome | 36 | 14 | 12 | 21 | 83 |
Total | 99 | 58 | 34 | 76 | 267 |
% fully/partially upheld in favour of complainant | 27% | 43% | 38% | 37% | 35% |
% not upheld | 36% | 33% | 26% | 36% | 34% |
% other outcome | 36% | 24% | 35% | 28% | 31% |
* includes Royal Marines | |||||
Source: Tri-Service Joint Personnel Administrative System |
Number of Army closed Service Complaints, by outcome and complaint category, 2023 | |||||
Outcome | Career management | Bullying, harassment or discrimination | Pay, pensions and allowances | Other | All closed Service Complaints |
Complaint fully/partially upheld | 104 | 70 | 29 | 75 | 278 |
Complaint not upheld | 50 | 61 | 11 | 47 | 169 |
Other outcome | 79 | 42 | 14 | 46 | 181 |
Total | 233 | 173 | 54 | 168 | 628 |
% fully/partially upheld in favour of complainant | 45% | 40% | 54% | 45% | 44% |
% not upheld | 21% | 35% | 20% | 28% | 27% |
% other outcome | 34% | 24% | 26% | 27% | 29% |
Source: Tri-Service Joint Personnel Administrative System |
Number of RAF closed Service Complaints, by outcome and complaint category, 2023 | |||||
Outcome | Career management | Bullying, harassment or discrimination | Pay, pensions and allowances | Other | All closed Service Complaints |
Complaint fully/partially upheld | 28 | 17 | 17 | 24 | 86 |
Complaint not upheld | 62 | 22 | 13 | 29 | 126 |
Other outcome | 20 | 19 | 13 | 23 | 75 |
Total | 110 | 58 | 43 | 76 | 287 |
% fully/partially upheld in favour of complainant | 25% | 29% | 40% | 32% | 30% |
% not upheld | 56% | 38% | 30% | 38% | 44% |
% other outcome | 18% | 33% | 30% | 30% | 26% |
Source: Tri-Service Joint Personnel Administrative System |
To ask His Majesty's Government how many extra posts have been recruited to process service complaints under Volunteer ex-Regular Reserve contracts or other reservist terms and condition of service by (1) the Army, (2) the Royal Navy, (3) the Royal Air Force, and (4) Strategic Command, in each of the...
To ask His Majesty's Government how many extra posts have been recruited to process service complaints under Volunteer ex-Regular Reserve contracts or other reservist terms and condition of service by (1) the Army, (2) the Royal Navy, (3) the Royal Air Force, and (4) Strategic Command, in each of the...
The following information details how many extra reservist posts have been recruited by the single Services in each year in order to process Service Complaints. The data has been provided by the three Services, who manage the Service Complaints process. Service Complaints are managed by the single Services, not by Commands, and thus Strategic Command is not included.
Royal Navy
- 2020: no extra reservist posts recruited.
- 2021: three Volunteer ex-Regular Reserve (VeRR) posts were recruited.
- 2022: no extra reservist posts recruited.
- 2023: seven extra VeRR posts were recruited.
- 2024: no extra reservist posts were recruited.
Army
- 2020: no extra reservist posts recruited.
- 2021: eight ‘lifed’ Full Time Reserve Service (FTRS) posts made enduring.
- 2022: two additional FTRS posts were recruited.
- 2023: 14 additional VeRR posts were recruited.
- 2024: no extra reservist posts recruited.
Royal Air Force
- 2020: no information held.
- 2021: no information held.
- 2022: no information held.
- 2023: no extra reservist posts recruited.
- 2024: ten additional VeRR posts recruited.
To ask His Majesty's Government how many more service complaints they expect to receive following the enactment of the Armed Forces Commissioner Bill and its provision for families to submit such complaints; and what estimate they have made of the budget uplift required to deal with any such increase.
To ask His Majesty's Government how many more service complaints they expect to receive following the enactment of the Armed Forces Commissioner Bill and its provision for families to submit such complaints; and what estimate they have made of the budget uplift required to deal with any such increase.
While the Armed Forces Commissioner will absorb the functions of the existing Service Complaints Ombudsman for the Armed Forces, the Bill does not make any substantive changes to the Service Complaints System. Families will not be able to access the Service Complaints system, which is specifically designed for serving personnel. The Bill focuses instead on the additional powers and functions the Commissioner will have to launch and report on investigations into general service welfare matters.
The Commissioner will be a direct point of contact for service families, providing a route for families to raise concerns on matters which could form the topic of a service welfare investigation. The financial implications of establishing and maintaining the office of the Armed Forces Commissioner, with their additional functions, are estimated to be within the range of £4.5 - £5.5m per year. This is only an initial estimate and represents a significant uplift on the annual running costs of the Service Complaints Ombudsman. The 2023 expenditure for the Service Complaints Ombudsman was in the region of £1.8m.
To ask His Majesty's Government how many hours per day staff in (1) the Army, (2) the Royal Navy, (3) the Royal Air Force, and (4) Strategic Command, spend dealing with a service complaint on average; and what estimate they have made of the cost of such staff time in...
To ask His Majesty's Government how many hours per day staff in (1) the Army, (2) the Royal Navy, (3) the Royal Air Force, and (4) Strategic Command, spend dealing with a service complaint on average; and what estimate they have made of the cost of such staff time in...
This information is not routinely recorded and could only be provided at disproportionate cost.
To ask His Majesty's Government, further to the Written Answer by Lord Coaker on 19 December (HL3498), what full or part time posts have been created within the armed forces to support the role of Service Complaints Ombudsman, broken down by service.
To ask His Majesty's Government, further to the Written Answer by Lord Coaker on 19 December (HL3498), what full or part time posts have been created within the armed forces to support the role of Service Complaints Ombudsman, broken down by service.
While the Service Complaints Ombudsman for the Armed Forces (SCOAF) is a public appointment, entirely independent from the Ministry Of Defence (MOD) and has an office outside the MOD estate, the Department has a responsibility to ensure the Ombudsman is provided with sufficient funding.
Since the establishment of the SCOAF in January 2016, the MOD has worked closely with the current Ombudsman and her predecessors to regularly review and identify the required resources for them to carry out the functions associated with the role. Should additional resource be required, the MOD will work with the Ombudsman to determine how best to address the need.
The work of the Ombudsman is currently supported by two full time Civil Servants working within the Royal Navy, in addition to one Regular Officer (0.75 full time equivalent) and two full time Civil Servants within the Army. The Royal Air Forces does not have any formal positions established to directly support the SCOAF.
To ask His Majesty's Government, further to the Written Answer by Lord Coaker on 19 December (HL3498), what filtering mechanisms exist within the service complaints system to prevent vexatious complaints.
To ask His Majesty's Government, further to the Written Answer by Lord Coaker on 19 December (HL3498), what filtering mechanisms exist within the service complaints system to prevent vexatious complaints.
The following guidance is provided in Joint Service Publication 831 (Redress of Individual Grievances: Service Complaints) for complaint handlers should it be considered that a complaint may be vexatious:
All complaints are to be taken seriously and handled professionally and with consideration. If it is considered that a complaint may be vexatious, legal advice should be sought before making a decision on admissibility. Decision makers will need to consider if the complaint is substantially the same as a Service Complaint that has already been submitted and which has either been decided previously under the Service Complaints system or is currently being considered under the Service Complaints Process.
To ask His Majesty's Government what the budget for the office of the Service Complaints Ombudsman for the Armed Forces has been for each year since its creation on 1 January 2016.
To ask His Majesty's Government what the budget for the office of the Service Complaints Ombudsman for the Armed Forces has been for each year since its creation on 1 January 2016.
The funding for the office of the Service Complaints Ombudsman for the Armed Forces (SCOAF) is provided wholly through the Ministry of Defence’s Head Office and Corporate Services Top Level Budget (TLB) and agreed annually. The Ombudsman has discretion over how those funds are used and publishes details of expenditure in their annual report to Parliament.
Since the creation of the role of the SCOAF in 2016, each of their annual reports to Parliament have included, as an appendix, a financial statement detailing expenditure incurred for that year. This information can be accessed on the Service Complaints Ombudsman’s website: https://www.scoaf.org.uk/application-forms-factsheets-and-pamphlets/scoaf-annual-reports
Whilst the projected budget for Financial Year 2025-26 has not yet been confirmed, we would expect this to be broadly the same as the previous year. Further information on their budget and allocation can be found in the SCOAF Business Plan on the SCOAF’s website: https://www.scoaf.org.uk/sites/default/files/2024-05/scoaf_business_plan_2024_25.pdf