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Spink, Bob
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Spink, Bob (10)
Answering member
Legislative stage
Legislation
Subject
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To ask the Secretary of State for Work and Pensions whether free at the point of use telephones are available to Jobcentre Plus customers in each jobcentre in Essex.
To ask the Secretary of State for Work and Pensions whether free at the point of use telephones are available to Jobcentre Plus customers in each jobcentre in Essex.
Asked by
Bob Spink
(Independent (affiliation))
Answered by
Lord Knight of Weymouth
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
8 July 2009
For answer on
13 July 2009
Answered on
20 July 2009
The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.Letter from Mel Groves:"The Secretary of State has asked me to reply to your question asking whether free at the point of use telephones are available to Jobcentre Plus customers in each Jobcentre in Essex. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.""We have Customer Access Telephones in all our Jobcentres in Essex. These telephones are free for our customers to access a range of services. They are primarily used to make enquires about benefit claims and other services offered by us. They can also be used to contact employers and other agencies that can help customers find work. On request we can also make other telephones available, at no cost, for customers to telephone prospective employers or make other relevant calls."
Subjects
Jobcentres; Jobcentre Plus; Essex; Telephone services
Date
20 July 2009
Reference
286356; 496 c845W
House
House of Commons
To ask the Secretary of State for Work and Pensions what the rate of (a) absence and (b) absence resulting from injury at work was among Jobcentre Plus employees in (i) Essex and (ii) Castle Point in each of the last five years; what estimate she has made of the...
To ask the Secretary of State for Work and Pensions what the rate of (a) absence and (b) absence resulting from injury at work was among Jobcentre Plus employees in (i) Essex and (ii) Castle Point in each of the last five years; what estimate she has made of the...
Asked by
Bob Spink
(Independent (affiliation))
Answered by
Lord Knight of Weymouth
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
30 June 2009
For answer on
2 July 2009
Answered on
20 July 2009
The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.Letter from Mel Groves:"The Secretary of State has asked me to reply to your question asking what the rate of (a) absence and (b) absence resulting from injury at work was among Jobcentre Plus employees in (i) Essex and (ii) Castle Point in each of the last five years; and what estimate she has made of the cost to the public purse of these absences. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.""The system we use to monitor sick absence is a relatively new system so I am only able to provide data from May 2007 to June 2009. I have therefore detailed below the average working days lost per member of staff in Jobcentre Plus in Essex between June 2007 and May 2008, and between June 2008 and May 2009 along with the associated financial cost. I am unable to provide you with details for Castle Point as we do not record them for this area specifically."
"The level of sickness absence data that Jobcentre Plus collects does not allow us to identify specific work related injuries as the cause of sickness absence.""Jobcentre Plus is very aware of the negative impact of sickness absence on customer service and is committed to improving performance in this area. Indeed, our strategies are delivering considerable success, with the latest data confirming the improving trend we have seen over the last 16 months. We remain committed to securing further improvements.""In addition, we are embarking upon a major health and wellbeing programme across all of our sites. The programme provides staff with a wealth of information and guidance to support healthier lifestyles. It gives them access to a confidential on-line health and wellbeing assessment and delivers targeted solutions to support the individual. The programme also provides managers at our Jobcentres with comprehensive information about the potential health risks to staff, ensuring specific preventative action is taken to address the issues.""My District Manager for Essex, Neil Brettell, will be happy to talk to you further if you have any further questions. He can be contacted on 01245 214242, by post at Government Buildings, Beeches Road, Chelmsford, Essex CM1 2RT or by email at Neil.Brettell@jobcentreplus.gsi.gov.uk"
| Average work days lost to sickness (in days) | Total cost of sickness days lost (£) | |
| June 2008 to May 2009 | 8.79 | 964,874 |
| June 2007 to May 2008 | 11.17 | 1,072,866 |
Subjects
Absenteeism; Jobcentres; Jobcentre Plus; Essex
Date
20 July 2009
Reference
496 c844W; 283886
House
House of Commons
To ask the Secretary of State for Work and Pensions how many (a) benefit delivery centres and (b) customer-facing jobcentres operated by Jobcentre Plus there were in (a) Essex and (b) Castle Point in each of the last 24 months.
To ask the Secretary of State for Work and Pensions how many (a) benefit delivery centres and (b) customer-facing jobcentres operated by Jobcentre Plus there were in (a) Essex and (b) Castle Point in each of the last 24 months.
Asked by
Bob Spink
(Independent (affiliation))
Answered by
Lord Knight of Weymouth
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
11 June 2009
For answer on
15 June 2009
Answered on
23 June 2009
The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.Letter from Ruth Owen:"The Secretary of State has asked me to reply to your question asking how many Benefit Delivery Centres and customer-facing Jobcentres operated by Jobcentre Plus there were in Essex and Castle Point in each of the last 24 months. This is something that falls within the responsibilities delegated to Mel Groves as Acting Chief Executive of Jobcentre Plus. As Mel Groves is currently on annual leave, I am replying in his absence.""There is currently one Benefit Delivery Centre in Essex, situated in Basildon. This situation has been unchanged for the last 24 months. There are currently 14 Jobcentres across Essex, of which one, Canvey Jobcentre, is situated in your constituency. Within the last 24 months we have closed two Jobcentres in Essex.""Customers are now using our Jobcentres differently. More of our face-to-face customer contact is on an appointment basis and information on job vacancies is readily available by telephone and the Internet. This enables staff in our offices to focus on those customers in greatest need of support to return to work. As part of this change in the way we work we decided that Stansted Airport Jobcentre should close on 1 July 2007 and Tilbury Jobcentre on 31 March 2008.""Stansted Jobcentre had always focussed on providing our customers with access to vacancies with employers at the airport and we never offered an advisory or benefit service from there. For several years we have provided our advisory and benefit services for customers in Tilbury through Grays Jobcentre. In short, the major purpose of both of these Jobcentres was overtaken by the change in the way we work."
Subjects
Jobcentres; Jobcentre Plus; Essex
Date
23 June 2009
Reference
494 c815-6W; 280223
House
House of Commons
To ask the Secretary of State for Work and Pensions how many Jobcentre Plus offices (a) have closed in the last 12 months and (b) are scheduled for closure; what the reason for closure is in each case; and if he will make a statement.
To ask the Secretary of State for Work and Pensions how many Jobcentre Plus offices (a) have closed in the last 12 months and (b) are scheduled for closure; what the reason for closure is in each case; and if he will make a statement.
Asked by
Bob Spink
(Independent (affiliation))
Answered by
Tony McNulty
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
23 March 2009
For answer on
25 March 2009
Answered on
20 April 2009
The administration of Jobcentre Plus is a matter for the acting Chief Executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.Letter from Mel Groves:"The Secretary of State has asked me to reply to your question asking how many Jobcentre Plus offices (a) have closed in the last 12 months and (b) are scheduled for closure; what the reason for closure is in each case. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.""54 Jobcentre Plus offices were closed during 2008 that were previously open to the public. During the summer of 2008 every Jobcentre Plus district was asked to begin a review of their service delivery plans, taking account of current economic conditions and future changes. That initial review led to a decision, announced before Christmas, to suspend the planned closure of 25 Jobcentres. A further three small sites in London were closed during March 2009. These had been announced last summer prior to the decision to suspend future closures. No further Jobcentre closures are planned at the present time.""The great majority of our services (in common with most large, modern organisations) are now delivered through the telephone and internet. For example, to give customers more convenient access, we have around half a million vacancies on-line at any time (our website receives close to one million job searches every working day), and new claims to benefit are predominantly taken by telephone with some taken on-line. This has brought our customer facing services together in a more coherent and integrated network and I believe Jobcentre Plus is well-placed to respond to the full range of economic conditions.""I have asked the Customer Service Directors in our Regions to keep their plans under review so that we continue to respond effectively to customer demand."
Subjects
Closures; Jobcentres; Jobcentre Plus
Date
20 April 2009
Reference
491 c120W;491 c120-1W; 266592
House
House of Commons
(4) what his policy is on charging members of the public who telephone Jobcentre Plus or benefits offices who are connected to an automated answering device but not subsequently connected to a member of staff; and if he will make a statement.
(4) what his policy is on charging members of the public who telephone Jobcentre Plus or benefits offices who are connected to an automated answering device but not subsequently connected to a member of staff; and if he will make a statement.
Asked by
Bob Spink
(Conservative)
Answered by
Anne McGuire
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
16 April 2007
For answer on
18 April 2007
Answered on
22 May 2007
The administration of Jobcentre Plus is a matter for the Chief Executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.Letter from Lesley Strathie, dated 22 May 2007:"The Secretary of State has asked me to reply to your questions about the use of 0845 numbers for calls to Benefit Delivery Centres and average telephone call costs. This is something that falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.""To date 54 sites have converted to 0845 numbers as part of the programme to centralise benefits, which is due for completion by March 2008. Uniform telephony data on numbers of calls, average length of calls and calls terminated after the automated answering service will not be available until this modernisation programme is complete. When this process is complete the new telephony system will provide more comprehensive management information and this will enable us to more effectively manage the telephone service to our customers.""We do not have data on the length of calls to telephony teams. If the benefit enquiry becomes complicated then the telephony team would make arrangements for a benefit specialist to call the customer back. The cost (set by BT) which begins once the customer has pressed the number on the automated response is between 1p and 3p per minute (from a landline) depending on the time of day. Call charges from mobile telephones vary depending on the service provider.""I hope this is helpful."
Subjects
Jobcentres; Jobcentre Plus; Social security benefits; Telephone services
Date
22 May 2007
Reference
132540; 460 c1284W;460 c1283-4W
House
House of Commons
(3) what the (a) average number of calls before connection and (b) average time taken to get connected, not including connections to automated responses, was for people telephoning benefits offices using 0845 numbers in the last 12 months;
(3) what the (a) average number of calls before connection and (b) average time taken to get connected, not including connections to automated responses, was for people telephoning benefits offices using 0845 numbers in the last 12 months;
Asked by
Bob Spink
(Conservative)
Answered by
Anne McGuire
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
16 April 2007
For answer on
18 April 2007
Answered on
22 May 2007
The administration of Jobcentre Plus is a matter for the Chief Executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.Letter from Lesley Strathie, dated 22 May 2007:"The Secretary of State has asked me to reply to your questions about the use of 0845 numbers for calls to Benefit Delivery Centres and average telephone call costs. This is something that falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.""To date 54 sites have converted to 0845 numbers as part of the programme to centralise benefits, which is due for completion by March 2008. Uniform telephony data on numbers of calls, average length of calls and calls terminated after the automated answering service will not be available until this modernisation programme is complete. When this process is complete the new telephony system will provide more comprehensive management information and this will enable us to more effectively manage the telephone service to our customers.""We do not have data on the length of calls to telephony teams. If the benefit enquiry becomes complicated then the telephony team would make arrangements for a benefit specialist to call the customer back. The cost (set by BT) which begins once the customer has pressed the number on the automated response is between 1p and 3p per minute (from a landline) depending on the time of day. Call charges from mobile telephones vary depending on the service provider.""I hope this is helpful."
Subjects
Jobcentres; Jobcentre Plus; Social security benefits; Telephone services
Date
22 May 2007
Reference
132529; 460 c1284W;460 c1283-4W
House
House of Commons
(2) what the average cost was of telephone calls made to benefits offices on 0845 numbers in the last 12 months; what the total cost was of such calls; and if he will make a statement;
(2) what the average cost was of telephone calls made to benefits offices on 0845 numbers in the last 12 months; what the total cost was of such calls; and if he will make a statement;
Asked by
Bob Spink
(Conservative)
Answered by
Anne McGuire
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
16 April 2007
For answer on
18 April 2007
Answered on
22 May 2007
The administration of Jobcentre Plus is a matter for the Chief Executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.Letter from Lesley Strathie, dated 22 May 2007:"The Secretary of State has asked me to reply to your questions about the use of 0845 numbers for calls to Benefit Delivery Centres and average telephone call costs. This is something that falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.""To date 54 sites have converted to 0845 numbers as part of the programme to centralise benefits, which is due for completion by March 2008. Uniform telephony data on numbers of calls, average length of calls and calls terminated after the automated answering service will not be available until this modernisation programme is complete. When this process is complete the new telephony system will provide more comprehensive management information and this will enable us to more effectively manage the telephone service to our customers.""We do not have data on the length of calls to telephony teams. If the benefit enquiry becomes complicated then the telephony team would make arrangements for a benefit specialist to call the customer back. The cost (set by BT) which begins once the customer has pressed the number on the automated response is between 1p and 3p per minute (from a landline) depending on the time of day. Call charges from mobile telephones vary depending on the service provider.""I hope this is helpful."
Subjects
Jobcentres; Jobcentre Plus; Social security benefits; Telephone services
Date
22 May 2007
Reference
132528; 460 c1284W;460 c1283-4W
House
House of Commons
To ask the Secretary of State for Work and Pensions (1) how many benefits offices provide 0845 numbers for the use of people seeking to contact them; and if he will make a statement;
To ask the Secretary of State for Work and Pensions (1) how many benefits offices provide 0845 numbers for the use of people seeking to contact them; and if he will make a statement;
Asked by
Bob Spink
(Conservative)
Answered by
Anne McGuire
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
16 April 2007
For answer on
18 April 2007
Answered on
22 May 2007
The administration of Jobcentre Plus is a matter for the Chief Executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.Letter from Lesley Strathie, dated 22 May 2007:"The Secretary of State has asked me to reply to your questions about the use of 0845 numbers for calls to Benefit Delivery Centres and average telephone call costs. This is something that falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.""To date 54 sites have converted to 0845 numbers as part of the programme to centralise benefits, which is due for completion by March 2008. Uniform telephony data on numbers of calls, average length of calls and calls terminated after the automated answering service will not be available until this modernisation programme is complete. When this process is complete the new telephony system will provide more comprehensive management information and this will enable us to more effectively manage the telephone service to our customers.""We do not have data on the length of calls to telephony teams. If the benefit enquiry becomes complicated then the telephony team would make arrangements for a benefit specialist to call the customer back. The cost (set by BT) which begins once the customer has pressed the number on the automated response is between 1p and 3p per minute (from a landline) depending on the time of day. Call charges from mobile telephones vary depending on the service provider.""I hope this is helpful."
Subjects
Jobcentres; Jobcentre Plus; Social security benefits; Telephone services
Date
22 May 2007
Reference
132520; 460 c1284W;460 c1283-4W
House
House of Commons
To ask the Secretary of State for Work and Pensions what the backlog is for dealing with new cases at Basildon Jobcentre Plus; and if he will make a statement.
To ask the Secretary of State for Work and Pensions what the backlog is for dealing with new cases at Basildon Jobcentre Plus; and if he will make a statement.
Asked by
Bob Spink
(Conservative)
Answered by
Jim Murphy
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
12 December 2006
For answer on
14 December 2006
Answered on
16 January 2007
The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. I have asked her to provide the hon. Member with the information requested.Letter from Lesley Strathie, dated 16 January 2007:"The Secretary of State has asked me to reply to your question asking what the backlog is for dealing with new cases at Basildon ""Jobcentre Plus. This is something that falls within my responsibilities as Chief Executive of Jobcentre Plus.""Basildon Benefit Delivery Centre (BDC) has recently completed a programme of centralising all Incapacity Benefit, Income Support and Jobseeker's Allowance work previously carried out at offices throughout the county. The centralisation has caused some backlogs but we have successfully reduced these and expect to see a continued improvement into the New Year. The volume of claims outstanding has been steadily reducing over recent months and the current position represents a 17 per cent improvement against the position in October 2006.""The latest figures (for week ending 8 December) show that Basildon BDC has a combined total of 3,060 new claims to Jobseeker's Allowance, Income Support and Incapacity Benefit outstanding against an expected claim intake figure of 2640. The difference of 420 equates to approximately 1 days intake of claims.""The management team at Basildon are working hard to make significant improvements to their performance. A recovery plan is in place and other BDCs within the network are undertaking work on behalf of Basildon to increase productivity."
Subjects
Administrative delays; Jobcentres; Jobcentre Plus; Basildon
Date
16 January 2007
Reference
109760; 455 c1065-6W
House
House of Commons
To ask the Secretary of State for Work and Pensions if he will list the pilots that have been conducted in the Canvey Job Centre in the last five years.
To ask the Secretary of State for Work and Pensions if he will list the pilots that have been conducted in the Canvey Job Centre in the last five years.
Asked by
Bob Spink
(Conservative)
Answered by
Baroness Hodge of Barking
(Labour)
Answering body
Jobcentre Plus
Type
Written questions
Status
Answered
Tabled on
15 November 2005
For answer on
17 November 2005
Answered on
7 December 2005
The administration of Jobcentre Plus is a matter for the chief executive of Jobcentre Plus, Lesley Strathie. She will write to the hon. Member.Letter from Lesley Strathie, dated 7 December 2005:"The Secretary of State has asked me to reply to your question concerning pilots that have been conducted in Canvey Island Jobcentre Plus during the last five years. This is something that falls within the responsibilities delegated to me as Chief Executive of Jobcentre Plus.""In answer to your specific question there have been two pilots conducted in Canvey Island Jobcentre Plus in the last five years. These pilots were not exclusive to Canvey Island Jobcentre Plus as they were run in Essex Jobcentre Plus District which covers Canvey Island.""From April 2004 Essex has been one of seven Jobcentre Plus districts delivering the Governments Pathways to Work pilot. The pilot targets help and support at customers claiming Incapacity Benefit by encouraging and promoting work where possible. As a result of the pilot, 1950 customers have been placed in work.""On 31 October 2005 the In Work Credit pilot was launched in Essex. The Credit gives extra help to lone parents, or parents whose partners are in receipt of Income Support or Jobseeker's Allowance, when they start work provided they meet certain criteria. This pilot is expected to run until 30 October 2006."
Subjects
Jobcentres; Pilot schemes; Canvey Island
Date
7 December 2005
Reference
440 c1371W;440 c1371W; 30382
House
House of Commons